Horrible UBER car in Las Vegas! Car was so filthy! I couldn't believe it. Filthy windows, torn and damaged carpets, seats, trash in door compartments, odors of rotting *&%$# who knows what...... even the inside panels were completely dirty.. No luck with UBER as they have no customer service phone number, just bots responding to complaints via the app. This car was probably never cleaned in months !!! read more

See all

I never thought I'd be writing this, but Uber literally refused to take me to the emergency room during a medical crisis--simply because I'm under 18. Despite having a valid government ID, a verified account, and an active payment method, I was denied access to a potentially life-saving ride when I needed it most. No override. No flexibility. Just radio silence from support. This wasn't about safety--it was a flawed policy overriding basic human decency. I was left alone and in pain, and Uber's system didn't care. If you're under 18--even by a few months--Uber sees you as disposable. I've submitted a formal complaint to the Better Business Bureau and I urge others to think twice before trusting this company with your well-being. Rideshare should not be a gatekeeper to basic medical access. Avoid Uber AT ALL COSTS!!! read more

Typically better pricing, more professional vehicles and mostly a reliable transportation company. I prefer using "Black" car service due to the larger size and better quality of vehicles. We use Uber Black worldwide with good results. I encourage all patrons to implement using a PIN that is provided to the driver at time of pickup. It will assist with keeping the Uber drivers honest and accountable. The PIN provided at the time of booking with each ride will assist against the shenanigans some drivers attempt and especially with international use. Uber is a far superior service compared to the taxi services. Have fun and be safe! read more

Uber - Professional transportation by Uber. - Taxis Near Me

Uber is impossible to reach by phone. I've been charged $9.99 a month. I tried to cancel several times to no avail. It comes back again. I never authorized this. it is very frustrating!!! read more

Second chance no better than first: #1- Requested "comfort" the app showing faster as well as newer and larger cars, so opted to spend more to get more. Timing shows 7 minutes but took 20 minutes to arrive. Instead of comfort which I was charged for what arrived was an old compact which was filthy inside with debris on the floor and a smelly blanket covering the back and seat. I could not even have access to the seat belt port. Both the driver and passenger front seats were pushed all the way back leaving no leg room - I was cramped along with the junk on the floor. I told the driver that I had requested a comfort level ride and he asked what I was charged. I told him and he complained that he was getting only half of that fare. Going forward it is best to just order UberX because that is what arrives and if lucky it's clean and does not smell bad. #2- Second chance: App shows 3 minutes. I get to arranged pick up location and it shows 5 minutes. I follow driver Sara in a Honda from Gutierrez Street all the way up Garden on the app to my cross street where the icon continues past all the way to State Street where it stops and the arrival goes from 1 minute to 9 minutes with a different driver and a different vehicle. All I can guess is my first driver got another fare or decided to get lunch. Dispatch is underwhelming or the drivers not up to par. I think it is time to try the local taxi companies. read more

We enjoyed several rides which on vacation in Santa Barbara and enjoyed the excellent service. It is very convenient and prompt. Seniors with mobility issues may benefit especially. Recommended. read more

Great drivers mostly had a bad experience tonight with a driver Victor that was yelling because we were joking around in their car with other people. some of the drivers have gone about and beyond I don't care if you've had a bad day, it not OK to take it out on people. 8TWY829 I wanted to add that he was also driving recklessly. read more

I took Uber yesterday and I have to say that I am always pleased with them. The drivers are always friendly and courteous. I have only had trouble once with Uber. That was at Logan airport. They have a special place for all the shared taxies to pick up customers and I did not know about it so I was in the wrong place. That was my mistake. They always us a GPS system in the car to determine the route. Supposedly, the GPS knows the shortest route. When I took it yesterday, the driver took the back roads avoiding all the traffic and avoiding having to go further out of our way on a one way street in order to make a u-turn. With a regular taxi, I always feel like I am being hustled. I never get that feeling because the rate is predetermined by UBER so it is not up to the driver to determine the charge. All in all, I will stick with UBER and never return to a regular taxi unless I am in a pinch. read more

You just get out. That's it. Once you go Uber, you'll never go back. I've been a loyal Uberite, Uberist, Uberer (not sure what to call it) for a few years now in San Francisco, Seattle, Vancouver B.C., Dallas, NYC (recently launched) and now at home. Since Uber came to Santa Barbara I've not touched a taxi. Why? Because it's cheap and easy. Let me break it down for you. 1. Create an account at Uber.com or through the smart phone app entering one or more credit cards (personal and business) 2. When you need a ride downtown, to the airport or wherever, choose Uber C or Black (more on that is a minute) from the snazzy app and a driver is on their way. 3. Enjoy a ride in a clean car with a friendly driver and often with a free bottle of water and sometimes snacks. 4. When the ride's over, just get out. Yep, it's that easy. Just get out of the car (say thank you) and you're credit card is billed, tip included. No cash, no hassle, no nothing. Just get out (get the point). We all need a ride sometimes. Maybe it's to the airport ($45 taxi on average from the Mesa, $30 Uber with tip) or home from a late night downtown ($20 to the Mesa, $8 Uber with tip). Let's be honest, you should be driving after some nights out and Uber has you covered. Here's what you get. Uber X: a more fuel efficient, clean and modern car with a friendly driver* Black: a "Town Car" like vehicle with more space, free water and a friendly driver* I take Uber X to save a small % of the total over Black but if you have 4 people, best try Black until you get used to it. The X are usually smaller cars. Now about my experiences. Overall, each city is the same with subtle differences (NYC Black is not as nice or clean as SFO Black) with clean cars and friendly* drivers. For Santa Barbara, i've had almost a 100% excellent experience. I "call" a car through the app and they show up. Out of dozens of trips I've only had 3 mediocre rides with one having a ride along in the front seat (not allowed by Uber), another who's "new car smell" was that of an old lady hooker and another where the app was not working well and he was parked up the street from me. After each ride I provided feedback through the app and the community supervisor contacted me via e-mail and provided a small break on the fare to compensate. Sweet! This review is here to educate and hopefully motivate you to Uber. I'm willing to bet once you try them, you'll not take a taxi again. That is, as long as an Uber driver is available and that's where the 4/5. Santa Barbara is a small but growing Uber community and you may not find a ride available during busy times or especially early in the AM when trying to head to the airport. It's a live system and you can't book ahead. As the driver base grows, this will change. Overall, I've not had a problem except for early departures from SBA. * I say friendly driver because Uber monitors passenger's reviews from the app (you rate every trip) and will provide feedback in both directions. They want to succeed and will even offer discounts should have a less than stellar ride. That said, the driver rates you too. Loud, drunk, a dick? The drivers know and may not choose to pick you up. I apologize for the long winded review but it goes to the point that Uber is IT. Not that I'm offering a money back guarantee but it's that good. Trust me, download the app, setup the account and you will be hooked. Thank me later. read more

Uber - Taxis Near Me

See all

Booked uber black over two weeks in advance for transportation of a bride an bridesmaid to a wedding ceremony location. No warning until the ride was late to pick us up that the ride had been cancelled , leaving us stranded and desperately looking for a ride. AND no way to contact ANYONE when our ride was late. I won't trust uber black again ever. What a disappointment. read more

We waited for Daniel at our taxi/Uber designated location at our hotel. Daniel went to the wrong motel down the street and then refused to take us. We would leave zero stars but are not allowed to. read more

Seriously why do I have to constantly give these people directions? Uber needs better standards for who they allow to drive for them. It's becoming problematic. I shouldn't have to give directions when the app does that for us! read more

The bait and switch is getting ridiculous and I'm sure is illegal. You are quoted one time and price and then the price increases and u have to agree or cancel. Even if the price doesn't change, the time sometimes doubles. It's crazy. They've run all the local cab companies out of town so we are stuck with this now. I don't dare go to the valley for wine tasting for fear that no one will come pick me up. Forget airport ride reservations...had one no show and cancel reservation minutes before they were supposed to show and I had to scramble to wake up a friend to get me to my early morning flight. Not much I can do. They'll ignore this and we'll keep using them as there are no longer any options. They won and we helped them. read more

Uber one minute gave me a quote of $50 on a ride I needed. A kind family member helped me to pay for it by purchasing an Uber gift card for me. As soon as I loaded the gift card onto my account, I brought the same ride up in app--and now, not 10 minutes later, it showed $63! Just to see if this was due to surge pricing, I tried the same ride in Lyft. It was $50--the same price Uber had quoted me before I loaded the Uber gift card. When I attempted to dispute this online/in the app, the "Help" page/section was utterly confusing and useless. None of the clickable options on the help page described my issue, and the only number for Uber you can call is an "emergencies only" number. They literally have zero live customer service. So, I emailed my concern to Uber customer service. Three different responders pretended to be concerned about my query, but provided nothing but copied text from a "how to respond to customers" FAQ. They would not even acknowledge my gouging complaint and made me feel like I was to blame. I will never use Uber again! Worthless, terrible customer "service." No wonder that bloated joke of a company remains unprofitable despite treating their drivers like slaves. read more

Uber - Taxis Near Me

See all

I took a ride on Thursday evening. Our driver told us he had been waiting for 2 hours for a fare. For some reason Uber surged us and charged us $55 for a $20 ride to a nearby restaurant. It of course was only $20 coming back. To my utter dismay, there was NO WAY TO CONTACT UBER about this error or request a refund. Their app listed a limited number of possible problems, and if it was not one of those, there was no way to send them a message or contact a customer service number. They apparently can surge you and charge several times the correct fee and there is nothing whatsoever you can do about it. I had no problem with the driver, just the app and the arbitrary tripling of the fee and no way to address the issue with Uber. read more

I've been using Uber for a long time,no problem. Last night, my debit card that was charged for $129 for no reason. Apparently, someone took a ride, that was taken 6 hours away, using my information. When I tried to check my app, I had no access to my previous trips history, charges, or any information for that matter, and therefore couldn't contact the driver. It wasn't until this morning that I was able to see my previous trips. I filled out the form to file a complaint last night. I did not receive a confirmation text or email. And have not heard back from them today. I have been unable to call them but plan on doing so tomorrow. read more

Worst Uber experience ever. Amad picked us up and the strong smell of cologne was killing me. He got lost based on our location. Yet we spoke the whole ride about going to State Street and he veered off another way :/ cost us another 5-8$ -Unknown Uber was actually slow as molasses. And then called us to say he's at a bicycle shop. We clearly were not there. We were new to the area hence an uber driver. So we cancelled because he was nowhere near us, nor was he found. So we had to cancel. Awesome to get charged 5$ for a guy who didn't pick us up. What's the point of a pick up location. -Danny was our last uber driver and he was awesome. Drove us to our hotel. Charge us the right amount as was pleasant. read more

1.) My über driver was late because he got LOST, causing me to miss my train. He said he's from SLO so he doesn't know the area that well. I feel like they should have drivers that actually know the area but that's just me. 2.) There were limited uber drivers in the area. Whenever that happens, I have to agree to have my fare doubled, meaning I had to pay $21 to go to a train station that's only ten minutes away. 3.) The driver felt really bad that I missed my train and waited with me for 2 hours until my next one. We went to Mcdonald's and he bought me a burger from the dollar menu and we had really awkward surface level conversations. He let me charge my phone which was pretty nice I guess. This was a really weird experience. I think I'm going to take the bus next time. read more

My first and LAST time every using Uber. First, the driver got lost trying to pick us up at a restaurant that was on a main street. Within 2 minutes of our ride, a car came up on the right side of us and cut us off. The driver turned around to avoid the other car and started going in the opposite direction. We thought it was a drunk driver, so my husband called 911. The other car started to CHASE us!! We ended up in a high speed car chase, the driver going through stop signs and red lights trying to lose the other car! It was one of the most terrifying experiences in my life! The driver finally lost the other car by going through another red light and then driving us to his OWN house in a dangerous part of the city. The Ventura Police Department wouldn't help us, even though my husband gave them a play by play the entire 10 minutes of the chase. Said they were not a cab service!? We couldn't get another cab to come out, so the Uber driver switched out cars and drove us home. One of three things 1) Targeted attack against this particular Uber driver 2) Gang-related initiation (when the driver lost the car, the car flashed headlights) or 3) Just a random act of road rage. Uber did charge us for the ride - from the restaurant to the driver's house!! I emailed Uber the following day and 5 days later I have received no response or refund. I.WILL.NEVER.USE.UBER.AGAIN. read more

I love Uber Santa Barbara. If I lived here I would not own a car. I have had two rides they were prompt,punctual,comfortable,convenient, and very pleasant. They each arrived in less than 10 minutes and the drivers were polite and professional. One even opened my door for me. The only issue I have had is with the rating system! The app would not allow me to rate the second driver five stars. I tried three times and each time it rated him a one or a three or a four! read more

I was already pissed with this company wanting access to my contacts and tracking me when not riding with them. Today I took a ride from the airport to my home. The price was $37 when it normally is $16 and I received no indication of a premium fare charge. This is more than the Taxi fare! So I try and contact Uber. What a disaster. You can try to contact them through the app or website, but if your problem is not in their list of possible issues you are out of luck. Of course there is no option for "I was over charged". No phone number to talk to a person. These Uber guys are screwing up a good thing! I highly recommend Lyft as an alternative! read more

Jorge came this morning to pick me up. He was super prompt [on the earlier side of the promised arrival], took care of my bags and was a great companion for the short trip. Reliability is imperative for me, and this definitely was the perfect service. Highly recommend. read more

I tried to use Uber for the first time early on Christmas Eve. There were no drivers available...I GOT CHARGED FOR A RIDE THAT I NEVER USED! I can't get in touch with anyone from the company, even via email! So disappointed!!! They have phone numbers that you can't even talk to a person! Thanks for ZERO HELP UBER! I WANT MY MONEY BACK! read more

It's been hit and miss with Uber. You can have a great driver and then suddenly, like today, Shay had to cancel because he didn't know where the heck he was going. I called him to tell him exactly what to do - go to Anapamu, turn South, then turn right on this street and you;ll find me on the north side of the street. He couldn't figure it out. I was running late, and next thing I can see, the app shows me that he's on State Street running south and now 2 blocks away. I told him straight up, I need a driver who KNOWS WHERE HE'S GOING. They should require drivers to know the area where they work. It's definitely soured my opinion of Uber. Luckily, another driver came to pick me up, and he was great. He gave me 5 stars saying how awesome he thought I was. But if you have Shay, watch out! I complained on Uber. read more

Just requested an uber at the wharf, a "Raphael" was designated to give me and my wife a ride home from dinner. This driver told us to walk from Brophy bros to the end of the wharf to finally tell us that he cancelled the ride, leaving us hanging. Decided to go through lyft read more

I'm asking all my friends to #boycottUber and only use Lyft. Friday night I got a request for a guy named Joshua at the casino. I called to let him know I had a support dog and asked if there were any allergies. He was very rude and demanded that I just get there now. I politely said I just dropped off my last fare and I'm on my way. I arrived to a barrage of insults and and demands . I informed him that I didn't have to take him anywhere and said yes I did. I told him to get out. He continued to bark a mouthful of insults and threatened me that "I don't understand how this works." At the time I thought it was an odd threat at the time‍. He finally backed out. I canceled the ride and chose the rider behavior option. I drove off to continue my shift. Not 30 seconds later I was paired with him again . I was shocked, I couldn't believe Uber would pair me with a rider I declined because of bad behavior. I canceled the ride, which affects my percentage and bottom line, not his. I started to call Uber and shockingly enough they paired us again . I informed Uber of everything that happened and went about my evening. At 2:00am I got a notification that my Uber account was shut down and I needed to contact Uber. I read my messages and it said someone had reported me for being under the influence. I was stunned . But, I was sure I could clear this up and I knew now what Joshua meant by "I didn't understand how this works." I called and explained what he was doing and that I was over 3 years sober and infact had a cop friend sitting not 100 feet from me that I could get a breathalyzer test from to proove it. They declined immediately and said their investigation team would be reaching out to me in 4-8 hours . I said this is unbelievable, why is your system set up so I can be attacked and now a small, petty, angry, abusive MAN is allowed to make false allegations against a driver with a 5 star rating and compliments from just about every passenger I've had? They said that's their protocol. I informed them that they needed to change their protocol and protect their valued highly rated drivers and not angry, vindictive sociopaths. I then asked to know exactly what their investigation included and they told me they couldn't tell me. Another thing, when they shut down the account they also shut down access to the money you've already earned for the night . #boycottUber. read more

Daughter's been taking Uber to the train station but will not be doing so from now on. Same story - never showed up, probably couldn't figure out how to get through the construction, didn't contact her, charged her $4 and she missed her train. Ad says "reliable pickups" ... NOT! read more

Uber surge charges are ridiculous.I will use yellow cab in the future.Recently I order a car for my grandaughter the normal fare is 9.83.Uber surge charge raised the price to 30.81.I agreed to the surge show expecting a fee of 1.5% mutilply to the normal fare.Uber need to stop the surge fee. read more

Just talked to my 20 year old college student. She came home for the weekend and needed a ride home to school from the train station .the Uber driver tried to charge her 6 times the Normal price.She was crying and upset fortunately a good friend is picking her up. If I could give that driver a piece of my mind I'd say what it if was your daughter trying to get home at 11:30 at night. Never using them anytime or anywhere! read more

Unreliable. Very convenient when an uber is available AND accepts a ride. Inconvenient when there's no ride or the driver doesn't accept. To be fair it's as bad as getting a taxi on time in Santa Maria, but at least they give you a time they'll be available. read more

Uber in Santa Barbara is not very good, I noticed that at the time of order I would get an estimated cost for the trip and when I would get my emailed receipt the cost would be three times what the estimated cost was. I contacted Uber online and they took care of the over charges, but what a hassle. I now use Lyft but when I'm in San Francisco I use Uber they are cheaper and they seem to have their act together read more

I travel a lot for business . I used to use Uber black for daytime almost a year ago but I got tired try to take Uber in the morning to go Sba. They never work in the morning. I started to to call again a regular taxi company but almost the end of this year I found on Yelp a amazing transportation company in Santa Barbara. So for sure I don't use Uber with no experiences drivers ,no 24/7 services or Taxi company just this a amazing company I use now and I am very happy because I know I will get there on time and safe with nice cars. read more

The quality of the service has very much gone down in a few weeks/months. I understand that Uber cut it's prices in order to run Lyft out of business... on the back of the drivers. As a result of this drop in price, the drivers have become rude (cancellations happen often) and the only thing they can talk about is how underpaid they are ("I used to make $4,000 a month, now I only make $2,000"). There is no assurance that the cars are properly maintained, that the drivers have undergone a background check... Most of them do not even put an Uber sign on the car windows (nor a Lyft sign : very often they work for both and some of them are taxis on top of that). If there is no dramatic change very soon, I will cancel my subscription... Buy a car and learn how to drive. read more

I have only had one Uber ride in Santa Barbara, but that one ride was great. I took it to the train station around 6 am. Thomas was my driver and he was great! I requested it much earlier than I had to be there because I was worried something would go wrong. But everything went smoothly and I arrived early. read more

Horrible company. Steals from drivers and charges surges to rider but not given to driver.

Very happy with this service. Now it will be our only choice in car service. price is the same or less then taxi and cars are in way better shape. Most drivers are average locals. Wait time is about the same as taxi but experience is better. What a great concept. read more

worst service they have become. They started out great, but have declined enormously. They screwed up my ride, then my food order for uber eats, refused to give me credit, finally after three emails they gave me a $5 credit. A complete insult. I find Lyft to be the better of the two in terms of customer service...drivers are the same as we all know. Also Lyft is much more affordable it seems. read more

First time Uber user. Early Sunday morning pick up. Prompt, courteous, reasonably priced, and clean vehicle. Couldn't have expected better service. read more

First time I tried to use it, I let the GPS location feature work. The driver could not find us and I could find no option to cancel. When a pop-up prompted me to enter a street address, I tapped it, and all it got me was a window asking me approve double the fare - no option to enter a street address. I backed out of the app. Later I got an email advising me I had been charged $5 for a ride I did not cancel in time. A negative experience all around. read more

My first - and only - experience with Uber Santa Barbara was awful. I like the app, it's easy to use but our driver was shockingly rude and did not give us a ride. I requested to be picked up at a busy festival and then walked down to the entrance where all of the cabs were stopping to make an easy pickup for the driver, figuring he would be texting or calling upon arrival as the app stated. The driver, named Bajin, called me and I missed his call but returned it immediately (within 10 seconds) and when he picked up he began yelling at me. He demanded to know where I was and became very upset that I was not in the exact location I had requested the ride from. I tried to explain that I had moved to make it easier for him but he didn't want to hear it. I asked him if he could pick me up at the entrance (after all, he had to drive past that spot in order to exit) and he refused, telling me I had to order another ride. We saw several Uber cars drive past on their way out and they all had passengers, so I can only assume he picked up a different fare. His attitude was extremely rude and impatient; absolutely awful customer service. I will never use Uber after such a bad first experience. Conveniently, there is no way to file a complaint on their website. read more