Bryan, the Uber driver who told me to cross a busy street because it was easier for him to pick me up, was awful. I was in Balboa Island, in front of Wilmas patio. He did not know where to pick me up. Then he said that I did not put my info into the app. He then asked me where was my hotel and if I had cash. I got out of the car and called Lyft. For the entire stay in Southern CA I used Lyft and found all of the drivers wonderful. I think that this Uber driver should be fired. Nevertheless, I was given my money back into my account after complaining. read more

My driver and car etc were great! I request a two stop ride. Arrived at first destination and my friend continued on to second stop with no problem. I received a message saying thanks for riding and I had a discount. The next day I added a tip for the driver. I received a thank you for tipping message with the amount. Got message from PayPal as my account is set up to pay through them saying I had the charge Uber sent receipt for of original amount. Then got another message with an additional charge of $80. That was in addition to the original quoted and receipted charge. Of course you can't call and speak to anyone. They have a section for issues but only through email. No supervisors available. They removed the original charge of $22 but not the $80 for a 20 mile ride. Gave different explanations for the $80 and refused to admit it could have been an error. I certainly would never have agreed to that amount for a 20 mile ride from Newport Beach to Anaheim. That was more than I paid to go to LAX with Uber. Very disappointed with their customer service and I will be using Lyft instead. read more

First I was quoted a price of less than $10 for my ride six miles away at 10:00 a.m. Not exactly a peak or bust time. After I got home, my receipt was for over $25. No explanation. Went online and finally found something about Surge pricing hidden well out of sight, (when there's a high demand in the area they now triple the fee without warning). Nothing else fit so I'm assuming that's it. But no mention of Surge pricing was made at the time I booked the ride, only saw the hike after they issued the receipt after I got home. Also found out that there's no phone number for general customer support. There's also no email for general customer support. The in-app Help section doesn't allow you to report this particular problem because there's no category for it and you have to choose a category when reporting an issue. Been using Uber for years, this is something relatively new, a sneaky way to rip off customers for triple the fee with no warning. Now when so many people are suffering economically. I am using only Lyft from now on. Unbelievable. read more

Uber driver never showed up to pick us up. Completely unprofessional operation when I reserved a large SUV to take the whole family to the airport and they did not show up read more

One of your drivers just tried to cut me off, almost crashed into me, and then proceeded to pull up next to me, rolled down his window, and cuss me out until traffic began moving. This happened today around 6pm on Imperial Blvd in Brea right next to the 57 North on-ramp. He is African American and drives a black SUV. I was not able to get his license plate number as his car was next to me, but I would be able to identify him from a photo. This blatant road rage and disrespect needs to be addressed!!!!!! It is completely inappropriate and unacceptable and reflects very poorly on your company for this man to cuss out a 30 year pediatric nurse on her way home from work. I appreciate your IMMEDIATE attention to this matter. read more

Uber is easily the most frustrating organization I've ever dealt with. There's no way to hold them accountable to reasonable customer satisfaction. We are completely at the mercy of the Uber driver. Tonight I ordered an Uber at 5:45 with a pickup estimated for 10 minutes. At 6:30 the Uber driver was nowhere to be found. He could not find my location which was on a major thoroughfare. I called him, he insulted me, told me to cancel the ride. To add insult to injury I was then charged a cancellation fee. Of course there's no way to provide feedback directly to Uber. They are spending tens of millions dollars on a new advertising campaign to try to reshape their image. Meanwhile nothing in the field has changed. What was a great concept is now an exercise in massive frustration. read more

My debit card was hacked and charged with $75 in Uber gift cards. I got reimbursed by my bank. Then when I tried to use my Uber account they wouldn't let me ride saying I owed $75. Goodbye !!! Hello LYFT. read more

I waited 50 minutes for a Uber on a Sat mid morning. After waiting that long they canceled the ride. I tried again, after another 10 mins Uber canceled the ride again. I will never count on them again and I deleted the app from my phone...Screw you Uber. read more

I used to adore Uber, and I do still use it. Most drivers are fantastic. But lately, drivers seem to park down the street, not call if they don't see me, not answer texts if I'm running late, or cancel after I've waited 10 minutes. I'm getting hit with 5$ cancellation fees right and left, and getting places late. Of course I dispute with Uber, and once in a while they do actually refund it (not nearly as often as the app indicates they will). It's like a 25$/month "Uber tax". Is this the latest scam? read more

YAY.....rents go up, inflation goes up, gas goes up, car insurance goes up, health insurance goes up, food prices go up....EVERYTHING goes up....EXCEPT Uber pay....that goes DOWN RIDESHARE DRIVERS STRIKE MARCH 25th! Uber punched their "driver partners" with a 25% pay cut on Monday. We drivers are punching back with a 25 hour strike to restore the 25% cut to our mileage pay on the 25th. NO RIDESHARE DRIVING Midnight the 25th through 1 am the 26th. Picket at DIGNITY! Demand A VOICE ON THE JOB! 25/25/25 read more

I PREORDERED two cars on Thursday for 5pm Friday. We had an appointment to get to. They were a full 30 minutes late. Total BS. Ill never use Uber again. read more

Do not use Uber from LAX. I took Uber from my home to LAX and was charged a fair price of $56. However, the return from LAX to my home was $185. This despite an estimated fair on the app of $58. It was 10:30 at night, traffic was not a problem, drive time was good, absolutely no excuse for this rip off price. And where do I go with my complaint? Uber has no customer service phone number or email. Guess they think they save money by ignoring customers. read more

I set up account a week ago , today I needed a ride. Account was disabled couldn't navigate site or get help, stranded.contacted lyft was there in 3 minutes no hassle. read more

Very disappointing that uber allows the driver to hike up the prices if they want to.. charging ridiculous prices to drive 10 away and that's IF you even get a uber.. many drivers deny the request. read more

I'm pretty sure that most people who use Uber in OC and LA are overall satisfied with the service. I have used Uber many times and never had any issues. I do know how to request a ride, have good phone service, and drop the pin exactly where I want to be picked up. I text or call the driver giving exact location or landmark so it will make the pick-up more smooth. I'm a grown man and not afraid for my safety, but if I felt unsafe Uber has a share your trip built in so you can share where you are real time with anyone on your phone list, so it makes it a bit safer. If you are concerned about safety, don't worry so much, it's pretty much like taking a cab, the cabby can be crazy too. Or just don't ride in the late hours and only use in daytime. All the drivers I had were pretty easy going people just trying to make some extra money. I don't usually ride when there is surge pricing but even if there was you can have a surge of 3X the regular rate at $.90cents mile/$.18cents minute and will still be cheaper, cleaner, and way faster than most cabs. Some drivers offer water, food, candy, gum, chargers, aux cable to play your music and all the drivers have talk to me and we have a decent conversation about whatever. If the price is too high don't ride, if the driver is 5 minutes later than expected, try getting a cab from your friend's house or random location and see how that works. All the driver's complaining about Uber, just stop driving if it's really that bad, you are not forced to drive. They give up to $20 free trial so it's not such a risk, would definitely recommend trying it out. read more

Bad experiences going to and from John Wayne....on the way to the airport the driver showed up in a different car than what showed on the app. And the car (or the driver) smelled like weed. On the way home from the airport I followed the directions on the app and put in which column number I was at on the lower level....just like it says to do in the app. And the driver went to the upper level, called me to tell me that I was in the wrong place and that his app said to meet me on the upper level. And then he charged me for "waiting time". I am over using Uber. Switching to Lyft. read more

Excellent! On time, nice driver. Nice car. Will use again. Went from San Juan Capistrano at 7am to San Clemente. read more

The driver for this UBER ride was 5 stars. The problem was not hers. I recently booked a ride in Anaheim. The driver was great but she could not take me to my destination because of Disneyland restrictions. This is aggravating because the UBER app showed that the ride I was contracting would go to my desired location (Downtown Disney). Only after starting the ride did I confirm that we were going to Downtown Disney and that is when the driver told me about restrictions. I did not want to stiff the driver so I accepted the ride. This is ABSOLUTELY a problem with the software. I entered "Downtown Disney" on the app. The app showed a map to where I wanted to go. UBER knows the restrictions so the app should have said the ride is unavailable. EXAMPLE: I just attempted to book a ride from Anaheim to Catalina Island. The ride is available for a cost of $96.00. If you are not familiar with the California geography, Catalina Island is 29 miles across the Ocean from California.. I realize this is an extreme example but it illustrates the problem. I can book a ride that cannot get me to Catalina Island. NOW for my problem: I wanted to go the Downtown Disney so I would not have to walk far to get where I wanted to go. I was celebrating just prior to an ankle operation. So since I had to go to an alternate destination it increased my pain and aggravation on my ankle. Caution: check with the driver that you can get to your destination prior to accepting a ride. UBER support is difficult, if not impossible, to reach. read more

Best thing since sliced bread. Picked up in brand new Mercedes and dropped front door of the club free of charge with promo. No cash exchange, no worries=perfect Even if I had to pay, it was going to be $15-20 for 6 miles. Small price to pay for eluding DUI. read more

Used them many times and all experiences were just what I was hoping for at a much reduced rate than a cab. Quick pick up, nice cars, friendly drivers. And I'm talking Uber X and not the premium service. In fact when Uber reduced the Uber X rate in Orange County not to long ago by 20%, many drivers who had signed on as a Premium driver wound up taking Uber X calls because of the high demand for X. That is probably why on 1 trip I got picked up in a new Lexus 450SL and on New Year's Eve in a beautiful Jaguar. And for all those complaining about getting "gouged" by high fares, they should learn to use the App properly. When you put in your PICK UP POINT you can then click on FARE ESTIMATE. You put your destination in and it gives you an estimate that I have always found to be accurate. For example, from my house to The District in Tustin, it always says $7 - $10, and it is always in the $8 - $9 range when I get my invoice. And the estimate is even before you decide to request an Uber pickup. And, on several occasions when puting in my PICK UP POINT, there was a notification that surge pricing is currently in effect for my area, and it will tell you something like "pricing is now 3X the regular fare, and you can either continue with the request, or wait for more drivers to hit the streets and I will be notified when surge pricing is over. Both times I was not in a hurry, decided to wait a little while, and both times within 10-15 minutes I got a text saying surge pricing was over for now so request my Pickup now. Once your request is made and the call gets picked up, you are locked into non-surge prices. It's all very straight forward if you know how it works. And I agree with John C that if the service is good, a couple of bucks tip is not a hardship for a pleasant experience. I even had one new driver (his first day and I was trip number 2) refuse to take a tip as Uber has led us to believe none is necessary and he didn't expect it. I left it on his front seat anyway. Tipping is never necessary, but is a way of saying thanks for the good service. The drivers really don't make that much despite the nice attitudes and nice cars they are using . read more

Somebody falsely reported me that I was driving under the influence and UBER deactivated me. The person claimed to be a rider but I was not driving UBER and the app wasn't even on. After I contest it UBER reactivates me with a message "Similar claims in the future may lead to permanent deactivation of your account". This is a terrible way for UBER to treat their drivers. Not only did they fail to check my account and see that I wasn't driving at the time this person made up this claim about me but they give me a warning message as if I actually did something wrong. UBER is a terrible business and I will never drive for them again. read more

Horrible customer service! Took my first and last Uber ride all in one. I will not support a company who lacks respect for their customers.

I have been a champion for Uber since the beginning but have been disappointed as of late, drivers have been cancelling after accepting a trip with no consequence. Until you as a company address this I will no longer be using your service and plan to share my experience with anyone that will listen. read more

I loved how they can pick you and drop you off on the location you're are and going BUT a big mistake it was I updated the app and now you have to walk to the car and also they drop you off across the street from where you were supposed be dropped off at. Some drivers are so sketchy looking and rude! I use Uber everyday about 2 to 3 times a day they can at least give me a discount for being a loyal customer read more

Until my last ride, I had absolutely no problems with Uber. The last ride though..... I ordered a ride and was quoted $47.99 which was $10 more that I had paid to meet my daughter. She also saw the quote of $47.99. Told driver would be in a black prius, but he showed up in a red Kia as his car was in for service. I was hesitant but my daughter and SIL said it was fine. Driver then took toll ways without discussing with me. I arrived home safe and sound and assumed all was OK. When I received copy of receipt, it was for $88.70. I placed complaint on the app and received message I'd receive refund within 3-10 days. Next day I received a message they tried to charge my card but it was rejected. WTF!!! E-mail showed they were trying to charge $62.73 They gave a $33 credit. Total still more than I agreed. Called bank to ask why credit not going through and they did not see the $62.73 being submitted, but the $47.99 was showing. This morning I checked account and there was the $88.70 charge! Bank told me that they will deal with Uber for me (advantage of bank actually being a credit union). There is no way to contact customer service and talk to a human being. read more

Had an issue with a shady driver that asked for my phone when he picked me up and he canceled the cheapest rate I requested, then changed it to the highest cost one. I had to pay 3 times more than the rate that I accepted when I requested the ride. Uber refused to resolve this issue even though the trip history shows that I had the cheaper cost trip with the exact same driver right below the higher cost trip I was charged with. read more

Uber app shared the driver was 7 minutes away when in fact they were in Fountain Valley and I'm in Tustin. Then charged me a $5 cancellation fee. read more

Recently Uber chargers $5 if you cancel the ride. Be careful because the moment you open Uber app you saw a 4 minutes or less, then after you apply for a ride the time going to change, but they keep it under 5 minutes and the drivers come after 15 minutes. Because if people knew driver comes after 15 minutes they might canceled, so they keep the minutes under 5. If you cancel they charge $5. This happened to me the last few times. When I open app I saw 4 minutes, after I select were I'm going I saw 3 then 5 then 3 then 4 then 5. Drivers came after 15 minutes, but they keep the minutes under 5. First time I canceled because I have to be at my appointment, they charge me $5. But I was on hold more than 15 minutes. This is new way to take peoples money. So sorry for them. On their website there is no phone number or customer service to talk about. This is a Bad business. No more Uber. read more

Such amazing experience, I love uber. Good driver and nice car! Use my promo code R219L so we both get $30 credit! Have a nice trip! read more

Used them many times and all experiences were just what I was hoping for at a much reduced rate than a cab. Quick pick up, nice cars, friendly drivers. And I'm talking Uber X and not the premium service. In fact when Uber reduced the Uber X rate in Orange County not to long ago by 20%, many drivers who had signed on as a Premium driver wound up taking Uber X calls because of the high demand for X. That is probably why on 1 trip I got picked up in a new Lexus 450SL and on New Year's Eve in a beautiful Jaguar. And for all those complaining about getting "gouged" by high fares, they should learn to use the App properly. When you put in your PICK UP POINT you can then click on FARE ESTIMATE. You put your destination in and it gives you an estimate that I have always found to be accurate. For example, from my house to The District in Tustin, it always says $7 - $10, and it is always in the $8 - $9 range when I get my invoice. And the estimate is even before you decide to request an Uber pickup. And, on several occasions when puting in my PICK UP POINT, there was a notification that surge pricing is currently in effect for my area, and it will tell you something like "pricing is now 3X the regular fare, and you can either continue with the request, or wait for more drivers to hit the streets and I will be notified when surge pricing is over. Both times I was not in a hurry, decided to wait a little while, and both times within 10-15 minutes I got a text saying surge pricing was over for now so request my Pickup now. Once your request is made and the call gets picked up, you are locked into non-surge prices. It's all very straight forward if you know how it works. And I agree with John C that if the service is good, a couple of bucks tip is not a hardship for a pleasant experience. I even had one new driver (his first day and I was trip number 2) refuse to take a tip as Uber has led us to believe none is necessary and he didn't expect it. I left it on his front seat anyway. Tipping is never necessary, but is a way of saying thanks for the good service. The drivers really don't make that much despite the nice attitudes and nice cars they are using . read more

The worst experience EVER! I UBER AT LEAST 5 days a week. I get charged for bullshit rides I never took and they refuse to refund me. The drivers are getting worst. Never again will I use UBER I'd rather walk if I have to. I wish I never gave them my Debit Card Info. Now I have to cancel my card but anything I need to do for them not to have my info I will do. DO NOT USE UBER! read more

Charged me a $5 cancelation fee when the driver did NOT arrive at our location, but was 1.5 blocks away, wanting us to walk to him. Patently unreasonable, plus no notification of such a charge ahead of time. In return, I'm deleting my Uber app. Lyft, here I come! read more

Horrible customer service. Won't let me add payment nor are they intelligent enough to fix it. I will delete app immediately.

Uber is a rip off check your cost I had them take me to long beach airport from the city of orange , I requested an XL vehicle. Uber showed up in a Suburban and off we went the fair was $40.00 On my return trip yesterday with the same vehicle and same route home , same time I found that they charged me $116.00 triple the amount they charged me from the prior trip There is no way to resolve these issues as the are to chicken shit to call me on my phone So beware of this fare gouging I'll try lyft or just get prime time to get me to the airport read more

I was out of town and my wife ( who can't drive) called Uber for a ride home from hairdresser. The Uber driver showed up, picked up my wife, took her a few blocks then ordered her out of the car because " his GPS was not working". My wife had to stand on a busy street corner and call for another Uber to take her home. She was dumped on a street corner!!!!!!! Just suppose it had been a teen age girl or a little kid. If there were a zero score I'd give it to Uber. And, notably, if you look at Uber's web site there is no place to lodge a complaint. Uber, never again! From now on it's Lyft. read more

Had the worst experience with Uber. Contacted them to let them know about it. They did not even care. With that kind of attitude you will be losing a lot of good customers. read more

I have not used the service so I want to clarify this upfront however signing up with them was not a problem. Trying to delete my account has been. I asked the help center how to delete my account and now I can not log in to see the response. I have tried a few different times to log in this morning but it now says my password or email is incorrect. Trust me, it is not. Sketchy. Now I feel super uncomfortable with them and if it was deleted where is a notification? read more

Beware of them. They charged me 143 for a 26 mile drive. I never requested the dang SUV so why would I have to pay extra? I am very unhappy with this and I deserve a credit of some sort. Waiting for a response. I am a manager and we will see how well they provide me with good customer service. My business depends on customer service and making sure customers are happy with their service. I am not happy and deserve better service! read more

I use Uber all the time but this morning I ordered a car from the Fairmont in Newport Beach to John Wayne. I disclosed the destination in my app order and a driver by the name of Dion accepted the job. He then messaged me asking where I was going and I said the airport...he then asked which airport and I said "why does it matter"...he then responded saying he wanted to make sure it was NOT LAX..when I told him it was John Wayne. his car stopped moving and he cancelled the car. He obviously did not want the $5 dollar fare but had accepted the job. The interesting thing is that his cancellation never shows up in my account nor am I charged for it so there is no way to chase down a driver when they act in bad faith..I do have all the screen shots of our texts which I have sent to Uber so we will see what they do. Generally love the service but this guy is a bad apple. read more

Without a doubt my uber driver was beyond more reckless than if i had an entire bottle of tiajuana whistled tequila force fed down my throat. Uber is a great service but to say screening is needed is a severe understatement. read more