Booked a trip. Nobody arrived. I was notified on the app that i was charged for the ride. Tried to use app to resolve issue. It took me to pages that were out of order. Deadends everywhere. Zero customer support. The app took me down rat holes to nowhere. No live customer service. Time to hook up with Lyft. read more

Left in the back seat my bag. The driver has never responded to me, the same as Uber. They do not have customer support service. I'm going to call the police. read more

The only reason it has one star is because I couldn't select no stars... I bought a Uber gift card to pay for my trip, upon reviewing my bank statement Uber not only took the funds from my gift card they also helped themselves to 30 dollars from my bank account. so essentially I was charged 55.08 for a less than 5 mile trip.... There is no way to contact them via phone only through the app..... Now what a pain to have to contact my bank and dispute those charges.... take lyftt read more

Uber in Modesto is pretty much worthless. Wish I would have just driven to the location. Trying to use Uber for a ride home was a disaster. Started with a 10 minute wait and $11. Half hour later I had a 20 minute wait and $30. I have never had such horrible service. read more

Tonight I hired Daniel for p/I . He was very professional and nice. I will definitely hire him again He made the experience very nice and proficient. Thank you. Karen Pierce read more

I requested an Uber from Hertz in Manteca and it never arrived. Tried the second time and again it was a No Show. I don't think Uber needs my money. Marty C read more

Why is Uber prices so high?‍ a two mile trip from my home, they charge 23$ so I looked on my Lyft app, the same ride was 8$ I won't be using Uber anymore.. ‍ read more

called for an Urber to come to Groveland going to Sonora. Urber text 2 times saying they were on the way then 5 minutes before they texted and said no driver available. I ordered it 40 minutes beforehand. it was an emergency that I got to my destination on time. this was the first time using an uber and the last. plus I couldn't call to make sure it wasn't charged. read more

I am so ticked...Uber has charged my account with separate charges for trips I did not make...in fact, I have not even used my Uber account I have tried to get In touch with UBER, and it is nearly impossible. I did end up emailing and waiting to hear back...meanwhile, how many more charges are going to go through??? My Uber account will not let me change the payment options... read more

Their trips are overpriced, a trip one way from Turlock to Modesto costs over$60 !!!don't take Uber!!!

Friday -- June 8th, 2018 -- Uber SUCKS ... Big Time ... !!! This has happened last year also. Today, early morning, I loaded another $50.00 on my Uber Account (but the app did not even show the two cards I loaded, or my previous balance, which was almost $100.00), around 7:00 a.m.. Around noon I tried to get an Uber Ride, but the Uber app would NOT acknowledge me !!! The app kept asking me if I wanted to open an Uber Account, but I already have one, and I know my log-in perfectly. There is NO Customer Service phone number or E-mail Address !!! WTF ... kind of Customer Service is that ... !!! Uber YOU SUCK Big Time ... !!! I wanted to use up my Uber Credit, but I cannot depend on Uber to even get a ride !!!! Late for work, late for doctors appointments ... !!! Lyft will continue to be my BEST ride service ... !!! Uber gets a Big FAT Zero Rating .... Get your act together Uber You SUCK ... !!! Last year the same thing happened when I tried to get a ride, but Uber app did NOT even acknowledge me ... !!! I had over $150.00 (US) on my Uber account, but could not get a ride. Error message said something was wrong with my bank account, but there was nothing wrong with my bank account !!! Uber Sucks Big Time ... !!! The absolute WORST Customer Service in my life (and I've seen some pretty bad customer service) ..... They have NO Customer Service ... !!! Can't get any worse than that, can you !!! read more

I call bull shit. Down loaded the app, connected my bank info, went out feeling secure of a prompt and curtious ride, when executed I witnessed (my ride of 4) to drive right by our pick up location, cancel my "fare", and when I requested the 2nd pick up, the driver was near 30 minutes away, we almost missed our engagement due to poor at best customer service. I will never use uber, or even recommend it to anyone, I will, however discourage anyone I meet from using this very poor service. Uber of Modesto, very undepepeble, unprofentional and will never use again Eric. read more

For one year I have been trying to use $80 in gift cards from Uber. I have been unable to contact anybody regarding help. It shows up as credit on my account but I am unable to use it and unable to get an answer when I use customer support they refer me to somewhere where I have to pay to get an answer on how to use my credits. Very frustrating very sneaky that's stealing read more

Every time I'm in the car they take the longest/slowest route possible to make money for mileage they would take a whole exit by "accident" and then go through town hit every stop light I called an hour and a half before I have to be in to work and I'm late by an hour today and this isn't the first time my job has told me that I'm on a watch out list from the amount of times I have been late for work this is super unreliable if you live in the valley "dust bowl" read more

My Uber account got hacked and charged $2000 to my credit card. They were all in a different state from me. The trips were all for the same exact route and with the same exact uber driver. How is that possible??? The uber driver had to be in on it. So basically UBER is committing FRAUD. I have tried to get someone on the phone and it just rings and no one answers. I've tried messaging them and they all give me the same answer. That they will review it and get back to me.....I haven't heard anything. I will NEVER use uber again. The fact that nothing about my situation put up a red flag in their system is absolutely ridiculous. read more

Uber is literally not worth driving for here in Modesto the app will send you 6miles to pick someone up and then have you drive them another 5miles and pay you a whopping total of $4. I should mention we stopped for 15min at del taco so the client could get food. See the company is very good at not telling you the pay rates until you're actually driving for them. just try it go to there website to see what they pay, you cant find it because the pay rates aren't there. Here's the break down in Modesto. 1.00 base fee .75 per miles .10 per minute now I know some of you are adding it up and going a) that doesn't come to 4 dollars and b) what are the full details of the trip. Let's start with a), you're right the total run time of my trip was 20min ($2) and I went 5miles ($3.75) that's so the pay out is 5.75 NOPE you forgot Uber's cut you get $4 dollars. I know some of you out there are probably thinking well at least you're making $12/hr that's higher than minimum wage.... b) that too would be wrong as I said the app took me 6miles away (12min drive) I sat around waiting for my rider for 7min and the ride took 20min and then I had to drive home 19min. that comes to 58min for $4. Not to mention gas and the use of my car. read more

My 80 year old mother thought Uper would be perfect to take her to church as the bus would not get her there on time. She tested the system once. Going out to eat (1 mile away) she was told the fare would be $3.00. Coming home, it was a bit busier and the fate would be $6.00. All would have been fine but she was charged $5.90 for going and $9.90 to come home! A cab would have been much cheaper!!!! Shame on you for taking advantage of an older lady!!! I wish I could give you a big fat ZERO! read more

New Year's Eve... used the app for an Uber Driver, and Frank was on time. Props for that. Apparently, he decided to collect his $10, and he left before I was done making my transaction at the store I had him drive me to. Hey Uber? Drivers like this make your service substandard. I will call a taxi next time. At least taxi drivers know they are supposed to wait! read more

Uber has continued to break the law concerning service dogs. Not long ago, a blind customer was told they couldn't take their dog, but eventually put the dog in the trunk without telling the customer. Even after the customer yelled, the driver would not release the dog. - this did result in a lawsuit Apparently this information was not shared because I called Uber three days ago and was told that he would not take a customer with a service dog. I have already emailed their corporate office about this. Refusing a service dog is a Federal offence punishable by fines. Maybe its going to take that before they learn better. read more

The service is awesome. Drivers are always very friendly and nearby. The price is so much cheaper than a taxi. Id definitely recommend this service to anyone needing a close affordable ride. read more

Send this out to all your friends and relatives for a FREE RIDE Uber: Use etheld28ue to get $15 off your first Uber ride. Redeem it at https://www.uber.com/invite/etheld28ue Lyft: https://lyft.com/i/ETHEL158133 read more

I took an Uber about a year ago at which time I was able to plan ahead. I could schedule my Ubers and say which time I wanted to take them. Because of this, I was picked up very quickly. I just took set up for a ride this morning and had to cancel and pay a fee because it took me directly to getting a ride and did not offer a pick up time. Also, I'm sitting here waiting 20 minutes for an Uber because it was done last minute. I'll try another service. Don't use Uber if you can help it. read more

I've never had an issue with Uber but $150 for an 11 mile ride? Please. I had to call a taxi. Not reliable.

Uber is fucking garbage shitty car service provider i left items in an uber drivers car uber didnt do anything to help in fact i had to turn on find iphone to track the driver down myself to get my stuff back thats pathetic. I called waited all day for them to call me back set up a meeting all they did was file a report and told me once your out of the car or done with ride they are no longer responsible for your items what bull crap is that told me to call police for theft thats garbage service fluck uber read more

I got a driver NAMED Ahmed who couldn't find my address, kept saying I was wrong. I told him I needed to go pick up my med at CVS and get some food and to please wait for me. I came out, he was long gone!!! He was very unprofessional!! There should be a review for 1/2 star review!! I am very angry that he would ditch me!!! I want my money back! I had to pay a neighbor $10 to pick me up at CVS and get some food read more

Not thrilled with Uber as a driver. When all is said and done, you make very little for all the hours you put in. The expenses are astronomical, no tips, and the customer service is almost nonexistent. Stopped driving for Uber and got a normal, guaranteed salary position. read more

Really Neat System. The Only Reason I Did Not Continue To Be A Uber Driver Is Because The Next Closest City Was 45 Minutes Away. The Customer Chat Service, Is Amazing. When I Requested To Cancel My Account. The Rep Was Very Courteous And Amazingly Fast. Thank You read more

I had a good trip with my driver. It was delightful and professional. I am definitely using uber for my rides home when needed.

I used uber a week ago on a Friday for a very short trip downtown maybe 3-4 miles it cost me $7 there 9$ back that seemed easy. But on the way back my credit card fell out my pocket & I noticed as soon as I got home. Next thing I immediately got a call from mocse credit union that the driver had just ran my credit card $240 twenty times. :0. Luckily mocse was great without question because of the # of times they new it was fraud. I addressed the issue with uber letting them know about that particular driver & they said it was a hold fee which dosent make sense because of the 20 times it was ran. They have yet to do anything even email me back. I will never use uber again. Beware of the nice driver that obviously can fraud you. read more

Its the best. Friendly drivers. Know exactly when you are gonna get picked up and the prices are cheaper than taxis. Where was this when I was in college? Gone are the days of being told the cab would be there in 10 minutes only to wait 35 for your ride. You can look and see your car's path to your house and know exactly how long you have. read more