Be very aware of charges from Uber. MILTON Uber driver from New Haven charged an $80 cleaning fee 3 hours after our ride, it was clearly a fraudulent charge. I am disputing the charge with Uber. If a MILTON is your driver decline the ride!!! I have used Uber numerous times and have never had an issue will NOT use them again if they cannot rectify this issue and take this driver off the road!! read more

Was a customer of Uber for 1 day. Opened an account on Super Bowl Sunday so I could relax and enjoy the game without worrying about getting home. BIG mistake! It was a local trip, about a mile. The pickup at my house at 5:30pm went smoothly, everything was fine. I had scheduled the return trip for 11:30pm. Around the beginning of the 4th quarter, I received a message from Uber that my scheduled trip home was cancelled. No reason given. I tried numerous times to reschedule, no luck. Had to walk home at midnight in 10 degree weather! The next day I tried to contact Uber (good luck finding a phone number). Had to post on their facebook page. After going back and forth numerous times I was informed that my account (which had been open for about 6 hours!), had been deactivated because I supposedly "violated their terms and conditions". I said how is that possible, I scheduled my 1st and 2nd trips that day. They said they were not allowed to give the details!! What a bunch of crap. You strand me at night and have the audacity to not tell me why? Unbelievable...I have never seen such lack of respect for a new customer. They have lost any business my family and friends could have given the company, because they are as unprofessional as anything I have ever seen. And I am spreading the word here in Stamford, CT. read more

Uber customer service is non-existent! I was a loyal Uber customer for a couple years, personal and business. I have referred others to Uber as well. However, almost a year ago I requested (via the app) a ride be charged to a different credit card in my profile. Well Uber responded promptly and billed my other card. The problem is they never removed the charge from my first card. Well after a slew of emails with Uber (because they do not have phone support), Uber would not remove the initial charge. Not sure if the App support is offshore, but I literal emailed them back a dozen times, I had to stop payment on one card. They locked my account and when I contacted them they said I needed to settle up the fare. I pointed them to my other car that was charged, however the respond continued to come back stating my account could not be unlocked until I paid that fare. After a month I gave up. I just wanted to share this experience, as I am not sure if they have done this to anyone else and they have not noticed. Again, I used Uber almost weekly and have been forced to use other transportation options unless I pay Uber twice for the same ride. If they had phone support, or called me to discuss, I am sure it would have been resolved easily. Anyway, be aware of your Uber charges!! read more

I usually love uber and have zero issues but tonight I have waited over 20 minutes for a ride. I had 2 drivers cancel my trip and during that time the rate increased. read more

I am writing to review the scamming strategy of an Uber driver Abdessalam, driving a Toyota Camry in New Haven with a license plate beginning with the digits 785. When I called for an uber to pick me up in New Haven, I was assigned Abdessalam. After he drove past my location, he called and asked me where I was. I gave him the location. He then asked me where I was going - I let him know where I was going and Hh then says that he'll pick me up. Instead of driving back to my location though he drives south, away from my location. I call him and he does not pick up his phone. He proceeds to waste over 10 minutes and then drives to and parks in front of New Haven Union Station. He continues to wait refusing to pick up his phone - I called three times. It is evident that after Abdessalam decided that he didn't care for the location I was going, he decided to attempt to scam me, by wasting my time, driving in a pattern making clear his intent was to refuse to pick me up, in order attempt to force me to cancel the trip and pay him a cancelation fee, so I could call another driver. Then, he canceled the trip apparently marking me as a no-show, charging me $10.00 Is this the kind of scam typical of Uber in Connecticut? read more

Pros: Uber drivers are usually very good. The cars are clean, the service is prompt. Cons: The app is quite difficult to navigate, especially for thoe of us whose eyesight is not that great. And if there is ever a problem with billing or another issue, good luck getting a satisfactory resolution. Uber is impossible to reach by phone, and their "help" page is no help at all. I was grossly overcharged through no fault of my own, and Uber has refused to make an adjustment. read more

Don't use the gift cards they don't let u use the money and there's non existent costumer service

Uber should have an option for disabled passengers. Those of us that can't get into vans and suv s. This isn't an unusual problem and should be addressed. My daughter had to cancel 4 rides because of not being able to get into the vehicle. Sedans are better. At least make it an easy option. read more

I left a hat and gloves in an Uber in Philadelphia i was sharing with someone. I couldn't contact the driver directly because it had been on the other person's account. Uber so-called customer service never got back to me, and you can't call them. The person I shared with kindly tried to contact the driver several times but never received a response. That was some days ago. I'm very upset because the hat is irreplaceable. I'll never use Uber again. read more

Love Uber I use it a lot when I commute around town or to Work the prices are reasonable cheap and better then the Taxis the app is easy to use and you can track your Driver and you have there contact information if there is a problem read more

Uber is a terrible company - I tried working for them for a short while. I made well below minimum wage. Also - They offered a $250 bonus for new employees as part of a referral program. I signed up from a friend's referral, and figured I'd give it a try. You had to do 30 deliveries to get the bonus. When I was about halfway there, I called in to discuss the situation, and how the bonus would work, and make sure I was doing things right. The agent from their company acted like nothing was wrong, and gave me no reason to believe there would be an issue. When I completed my 30 deliveries, I called again, but the agent told me out of the blue, that my bonus was now $150. Apparently I did not read some small writing. Whatever the case, I was tired, after working 14 hours straight for less than $100, so I said I'd call back the next day. When I did call back, I was told the other operator was mistaken, and that I would actually receive $0. Again, she pointed out, the small writing says they can do whatever they want. I talked to people while I was out, and it seems all these kids are making below minimum wage. My understanding is that they don't hire people, but that Uber driver's are self employed. So these kids ride around in their own cars, paying for gas, making like $3 per delivery. The last day I worked, I did 14 hours and made like $90. I probably spent $30 on gas. I figured, at least I'd get the $250 bonus. But that was a lie. Beware, if you use Uber, especially Uber Eats, talk to the drivers. Find out if what I'm saying is true. The days of child labor are over. Minimum wage is there for a reason. Beware when dealing with them. They are a small print kind of company. I keep seeing this commercial about this new CEO who is changing things. Well the commercial says he's been there for 9 months, which dates back to 2017. All this happened in 2018. I've written in, I've asked why do they keep running a commercial saying that they are listening to their employees, and their customers? Do you know how they listen? They hire people in call centers, in foreign countries, to read a script, and write back explaining why they decided to ignore you, but they do it with a smile, and "Have a nice day". It's a pretty rotten company, and what they are doing to the working class, to regular people like you and me, is wrong. I disapprove of Uber, and I hope to spread the word to as many people as possible. read more

I used to Uber everywhere. I could always rely on the company to send me a driver I could not get home on my own. Recently, I had a very horrible experience with Uber. My friends and I got off of a ferry and were going to Uber to my house because we did not have a car with us. We were stuck at the ferry lot for 2 hours, and an Uber car never became available. We kept requesting cars and searching, and it kept coming up that all of their cars were full. You're telling me that there were NO Ubers available? That's funny. Sorry Uber, looks like I'll be using Lyft from now on. read more

Did you know Uber can assign asinine cleaning fees when you didn't make a mess? This driver is trying to say I caused $150 worth of cleaning damage to his car. I did not leave any mess. I literally got into the car and got out. Completely ridiculous. And they give these excessive fees directly to the driver. So they can stage whatever mess they want, take a picture, send it to Uber and run you for your money. That's robbery. This Uber driver was a thief. read more

I was charged an authorization hold fee of $70.05. On the help.uber.com page, there's nothing I can do to remove this charge but wait. This fee was in addition to the $70.89 I paid for a ride that night, leaving me with an unexpected checking account deficit of $140.94. To make matters worse, there is no way to contact a customer service representative and because the fee isn't real, I can't dispute the charge on my Uber app. Now that there is no way of controlling what they remove from my checking account, I'll think twice before using Uber again. It's a shame, I used to like their service. read more

I have worked for uber for a while making them and myself alot of money working busy hours at the beach bring in around $900 to $1500 in just 2 days. I am in another state temporarily for a few months due to the hurricanes and they are not letting me drive for them because now i dont meet the vehicle requirements in the new state but when i go back to the old state i can still drive there it makes no sense but i can still drive for lyft. I am so not going back to uber and will not tell anyone to use them read more

Poughkeepsie, NY Zero stars if possible! Our driver was great while we were in the car. Our driver, Barbara, dropped us off at the train station and immediately drove away with our daughter backpack inside. She had just received a personal phone call she wanted to take. We approached another Uber driver to try to get her to turn around, and he would not help us and only told us to call dispatch. We called dispatch and they informed us that they would let her know. Good thing we got on our train because she did not respond for over 24 hours! She confirmed she had the backpack and turned it in to lost and found. Terrible customer service does not do justice to how completing unhelpful the UBER dispatch were. They told us the only way to return the items is to email a paid FedEx address label. When we tried to email the label, we couldn't because our credit card had been compromised. We tried to contact them again, with no response. The email link had expired! We mailed the label to the address - which eventually was returned to us because they never accepted the letter with the FedEx label. The phone system is terrible. This company is terrible and it is my impression they make it so difficult to get your items returned - when they have received a request to return the items - perhaps they just want to keep the items. Horrible, terrible, and completely unprofessional and unethical. read more

I like Uber. Except for when the drivers are slowwww or when they call you to see where you're going. If your busy turn off the app! Otherwise it's a good thing. read more

I'm a 5 stars driver, and among the 10% of the top in the state of CT, with many favorable comments (copies attached) I going to do this as short as possible; 1- In Uber any complaint no matter how illogic will be lead to arbitrates discounts of drivers earnings, without ask or consider the worker side of the history; if the driver want their money back have to fight back for several days before the company return the money if they finally do it. 2- Arguments so stupid like the driver did not took the "ideal route", make that some one in the UBER office calculated the route in an app and without take in consideration Traffic, weather, accidents or maintenance routes works or ask the driver the reason why he/she took that route also lead to discounts not question ask to the customers. Comments like the client had an "unpleasant ride" is reason enough to make significant discount of drivers money. 3-The "ratings" are also a fraud,for example I had 4.56 stars and received during this last days several 5 stars from riders, but the 4.56 no change, 2 days ago a customer gave me a wrong address and I had a hard time to find the person, this customer gave me less than 5 stars and immediately the classification went down to 4.55, even in a case of vandalism by a client my stars went down. We all know that UBER blackmail the drivers and sent warnings if the stars going low to 4.3 or less; no matter if you have an excellent work history. There is no doubt that this is intentionally manipulated by the company UBER no take in consideration your driver history report, background, experience, or professionalism, only the possibility of lose a customer is what really matter. 4- Incredible claims by riders saying that the driver start a trip in the wrong place or drop the customer in the wrong location is also take seriously by UBER and lead to discounts; the company perfectly knows where we picked up the client, the time, miles and where the rider was drop by the GPS, so how is possible that UBER take this complaints seriously? 5- Reject a request or cancel can be reason to lose the job the acceptance rates have to be high, even if the request is from faraway and is not business for the driver to take it., if we are obligated to accept over 85% requests are we independent contractors or employees? LYFT 1- With Lyft I'm a 4.81 stars driver, safety, cleanness, etc had being classified by the riders as PERFECT. 2-Lyft do not pay the return tolls like UBER or many other companies, when a driver going to the NY airports and back are doing a job for LYFT, but they pay only the way to the airports. They pay to us the Ezpass fare of the bridges, but I'm not believe they pass the saving to the customer, the Ezpass is mine not belong to Lyft so any saving have to be pass to me no to them. 3- They obligate the driver to accept all the request or they flagged the account and threaten the drivers with a account cancellation. Lyft is new in CT, so 85 % of the request coming from far away, so the driver have to go 25-30 minutes to pick up the client, but the ride is 5 minutes away to the train station, means we lose money. If the driver intent to call the customer to inform them that we are 30 minutes away we can not because they block the call, we neither know the final destination until we arrive to the place 4- The Labor Department have to do something with this companies, many of us literally depend of the job and they are using us as employees but without any rights or benefits. If we are independent contractor they cannot obligate us to accept all the request or 85 % of it, they cannot fire us because we cancel a request due to the distance, or discount money of our payrolls at will for any complaint from the customers; remember that we pay the gas,insurance and maintenance of our vehicles, they only collect the money. There is another very serious issue with both companies, we pay our insurance, but in case of an accident the regular insurance do not cover us, because we are making a profit and working with the vehicles, any of them had tell us how they will handle an accident situation there is nothing in writing in the app or anywhere that tell us which position they will take in case of damages, etc. This is VERY IMPORTANT for the thousands or Lyft and Uber drivers. Please do something for the CT workers. read more

I have to give two stars for the last trips l had twice the drivers here in Norwalk CT come to pick me up and don't have gas in their car and have to stop to filled up the car tank but the worse was this lady that she needs to filled up her car also but she was asking my husband a lot of personal questions about where he was going (completely ignoring my presence in the car) she wants to know also if he was traveling business class, where "he" was going and for how long, what kind of job he have. We were going to JFK and the trip was long with a lot of traffic and she was very disrespectful trying to cut me off each time l started a conversation with my husband she was trying to be part of the conversation, l gave her a dirty look and l spoke louder and she turn her radio loud. Later she said to my husband that she works for Uber because she met a lot of interesting people but the money is not that good and soon after that she started to check her messages on the cell phone speaker and couple guys left her messages but never left their number in order for her to call them back and the away they left her messages sounds like they had hide in her car by Uber. The away she was doing was like she wants to show my husband that she was popular because she wasn't young also ugly with no class. In my opinion Uber should sent message to their drivers how to behave with their customers and always fill up the car before pickup and not to interfere in a couple conversation , the driver is there to drive the people to their destination and not to interrogate them about their trip and personal life. My husband and l were just being polite with her and she was taking in different away. That woman is desperate to find a man for herself and was showing that. Also when she went to fill up the car she had to drive around for a cheaper gas station. Some of Uber drivers doesn't take the easy and short away to getting to places. read more

Thursday mid-afternoon w/ Uber drivers in the area, I waited 37 minutes & no pickup. Paid for Metro Taxi. Next I find my Uber account disabled w/out notification or reason. read more

Great service. Was running late to the theatre in NYC. Had to go from the lower east side to the theatre district. Used the appt and the car was there in a matter of moments. The driver was very courteous and the vehicle was spotless. We arrived at our destination just in time to see the curtain go up. I would highly recommend this service. read more