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    the "correspondence" between me and uber.
    Makayla P.

    This happen at 1:13 pm today, October 18, 2021. I caught an uber ride home. when i first got in the driver's car. he did not greet me. i am not very social myself so i thought nothing of it. i sat in the back seat on the passenger side. he stopped his car in front of my apartment building, i got out walked up the passenger side of his vehicle. when i was turning in front of his car he pressed on the gas and his headlights nearly made contact with my body. already shocked i hurried to the grass in front of my building. he didn't apologize or ask if i was okay. i noticed that i had accidentally left my keys and as i was looking at him in his vehicle and started to walk back because i needed my keys to get into my house. when he saw me approaching the car again he sped off. i had to chase him full sprint around my neighborhood because he saw me in his rear view and would not stop. he watched me sprint after his car in my neighborhood. whenever i would get within 10 feet of his car (the speed limit in my neighborhood is 15 mph) he would speed up in attempt to lose me. i almost chased him out of the neighborhood before my fiancé stopped in the street and asked me wtf was happening and why was i running and crying after a car. i explained that the uber driver had my house keys, almost hit me, saw me chasing his car and wouldn't stop. my fiancé let me use his keys to get in my home where i used the help menu in the uber app to call the driver. at this point all i wanted was to feel safe in my home. the driver sent me to voicemail to which i left a very angry message demanding my keys be brought back to me at least because a strange should never have the keys to my house. i called the driver a second time. the driver answered and said that he knew he had my keys and would bring them back. i waited 20 minutes. the driver never returned with my keys nor apologized for nearly hitting me. so i filed a dangerous driving report with uber. i also found out that for him to bring me my keys would be an additional $15 fee. wtf. as i am typing this now it has been over an hour since i've contacted uber regarding the situation and they have not responded to me. so, not only was i almost hit by reckless, selfish and rude uber driver, that same driver has the keys to my home and approximate address. uber has done nothing to help me. not one response to my numerous messages. i will never use their service again.

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    Page 1 of 2

    Ask the Community - Uber

    Review Highlights - Uber

    Very nice man with exceptionally clean car.

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    Express Cab of Columbus

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    4.4 kmDowntown

    was in a situation where I needed a taxi but could only use cash. My father called me home in an…read moreemergency and was going to pay for the taxi once I arrived. Well they want payment upfront, which I thought there was some kind of meter in a taxi. Maybe that's old school? I don't know. This isn't Uber or Lyft. How would you know how much before the trip. I explained the situation to the driver and he said it would be fine, that I would remain in the car until someone came out to pay. He even called me back to confirm that I explained the process to my dad which I confirmed that I did. When the driver pulled up and saw me, he immediately changed his mind, told me not to get in and refused the ride. I understand that it's not the usual policy to receive payment at the destination, but they had suggested the alternative way then completely flipped the script and with the attitude of someone who had been wronged. I can only speculate there's an anti-African American bias at play as we had spoke on the phone twice before his arrival and he had agreed to the alternative that he himself suggested. But upon seeing me immediately changed his mind. He was actually charging double of what it would normally cost. We were willing to pay it. He took the job and then upon seeing me became very abrasive argumentative and disrespectful. If you don't respect the population that you make money from, you don't deserve our money. Do not use this company.

    I call this taxi service when I need a ride. They are reliable with no hassle service. A+read more

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