We ended find storage elsewhere but I had called a few weeks in advanced and asked to be put on a…read morewaitlist (they were full) and true to their word, they called me when a spot became available. Great customer service!!

We took an Oregon Technical Institute student here to get storage space for the summer. The staff…read moreperson was very helpful and efficient. She warned us to contract for the space now (three weeks before needed) because only a few spaces were left and would go before the end of the spring term. Students also may store their vehicles here over the summer. Automatic payment was set up and monthly reminders (though not needed) and receipts are sent by email.

This place just feels right! Very helpful and willing to work with me on which unit works the best…read morefor me. Very clean and secure. I trust Best Homes Storage!!!

From the owner: Unlock space, unlock convenience! Welcome to our premier storage unit facility in Klamath Falls, OR…read morewhere your belongings find their perfect home. With affordable storage options, decluttering has never been more convenient. Whether you're downsizing, relocating or just need some extra room, we've got the solution for you. Secure, accessible and hassle-free storage awaits. Reserve your space at Washburn Way Self Storage today!

Property and Units are Clean, Secure and well maintained. Service is Good. Best in Area.read more

From the owner: We are proud to provide Climate Controlled units for our customers who need them…read more They are great for electronics and treasured heirlooms or antiques. The temperature stays between 66-74 degrees at all times. Unit sizes include 5X10 to 20X10. These units have an indoor hallway and alarm systems for extra protection. Also, WE ARE Above Ground Level!! This means that we have a drainage system that goes underneath our entire asphalt platform driving area. All moisture drains away from anything on our surface to underground. There is never any moisture leaking into a unit on our property.

We stored our entire house and shop in three units (!) while we traveled and arranged for…read morerelocation out of state. This facility had comparable prices, easy access, clean and secure facilities, and friendly staff on site to help whenever we needed it. Kim at the front desk was especially helpful in getting us set up, assisting us in getting our address changes made while we traveled, and then closing out our accounts when we were ready to move out. Highly recommend.

Friendly service, quick, no hassle. The facility is clean and safe. We looked around at other…read moreplaces and this is the best one out there. I highly recommend

This facility is INFESTED with rodents!! Do not store your stuff here. My son was purchasing a home…read moreand needed to store his house hold items for 3 months. In that time the rodents ruined all his stuff. When speaking to the manager he stated "I am not surprised." We asked if the manager could give us a call to discuss the situation and in two weeks we have not heard anything from anyone at this storage unit!

Very nice and helpful staff, recommended best tailor for us and prepared everything before we even…read moregot there, quick and easy

This place is 50/50 that you will get good service. I've had excellent service when I moved here…read morefrom an older kind man who helped me check in my trailer. I've had good customer service when reserving a trailer and having questions answered before hand. Both from professionally acting women. Unfortunately, i recently reserved a trailer for a one way trip and when I went to pick it up they had rented to someone else already. They told me I was suppose to pick it up at 11am that morning. I was never contacted to schedule this pick up time and would not have been able to leave my work to get it anyway. Also, after talking to other Uhaul representatives in a not so nearby town, they said with one way rentals they don't schedule times to pick up because the trailer is rented for a 3 day period. The employer there had two things to say " they were supposed to have called you" and "there is nothing we can do bro, you were supposed to be here at 11am to pick it up". Maybe it's an age thing but I feel they rented it out from under me. The Uhaul in Medford saved me, although it cost me a 150 mile round trip and $30 in gas to pick up the trailer. So be cautious, you don't know what you'll get here.

I had my unit on auto bill pay and the card expired, the staff didn't give me a courtesy call or a…read morenotice until it was past due 60 days at which point I received a lien/pre auction notice. I called the front desk to make a payment and during the call the woman at the desk became very defensive when I mentioned I would prefer to receive a notice prior to the lien notice (state requirement is to be notified prior to this). She became very emotional and was upset I stated I felt the lack of any attempt to reach me was "lazy" at which point she tried to bait me into an argument which I had no interest in talking to her aside from running my card. When I told her as much she hung up on me. I called back to pay the bill and she started to berate me on the phone and refused to accept the payment. Since the unit is in lien she is required to take my money to prevent unlawful sale of my unit. I called a third time and just asked to speak to someone else, I got the phone number of the manager Barry who was off duty and called him. Eventually I reached him and was able to just give him the card information without the drama. I just wanted to pay for my unit on auto bill pay and to receive notice of some kind prior to them trying to auction my unit. THIS IS EXTREMELY POOR CUSTOMER SERVICE, literally the worst I have seen from a storage facility. This lady should be fired, her sole purpose is to conduct transactions. Just run my card and take my money, I shouldn't have to interact with a horrible associate to make this happen. I shouldn't have to contact the manager who is off duty and not on site. Other than that I've had a pretty uneventful rental here. Unit is dry and my stuff isn't under any threat except form going to auction unnecessarily. 0/5 stars for the detestable lazy staff that want to argue instead of conduct business. Really poorly run if they keep her around. They charge way too much money for me to put up with this nonsense.

These ladies have saved me money on shipping and are always willing to help if they can.read more