storage unit and location is good. They provide carts only during "office" hours. Website says…read morethey're open til 9:00 pm. Office hours ended today (saturday) at 5:00. Don't expect a cart if you're there late.

DO NOT USE PUBLIC STORAGE. THEY WILL BILK YOU! Prices raise without notice and in HUGE increments…read more If I could give this business a "0", I would. This is where my Dad stored some belongings when we had to move my parents closer to us due to my stepmom's illness during the pandemic. The first month, he paid $159.60 for his 10'x20' unit. The next month it went up 43% to $228. The next year, it went up 26%, The next year it went up 20%., then they raised it another 19%!!! From 2021 to 2026, the rental fee went up from $159.60 and the last charge was $628.20! They did this to a man in his 80s! When I closed out the storage unit, I talked to the man at the facility and he said "he would see what he could do". I received a notice stating they would refund $511. I thought, "Well not much, but it is something." THEN it turns out they applied to credit towards the month they charged AFTER WE CLOSED OUT! So, it wasn't even a credit. It was a correction for a charge that should not have been made in the first place. Also, they stated that the prices changed because he was "renting was a storage unit wherein rates fluctuate based on demand and availability". They had added a TON of outdoor units and the place was always empty, I saw MANY unused units the same size in the facility. ALSO, right after they told me that about rates due to availability, I went on their website and they were only charging $137/ month for the IDENTICAL "climate controlled" unit of which they had availability. (BTW- climate controlled means "a little less horribly hot", in the summer, but still very uncomfortable.) This is a deplorable business practice to raise rates SO MUCH and without prior notification, but especially for a senior. DO NOT USE PUBLIC STORAGE. THEY WILL BILK YOU! We are contacting the state attorney general's office, as well as the BBB about them. Disgusting. Finally, they make it almost impossible to get in contact with a "customer service agent". They mostly use automated "assistants".

I rented a 10x20 storage unit for approximately 2 years. 10 days into the month I wanted to…read moredownsize to 5x10. The office said they didn't have a 5x10 but had a 10x10 would carry over my larger payment to the small unit. 10 days into the 10x10 I informed the manager I sold off stuff & was moving out & asked when I was paid up to. She informed me I was paid through my original rental end date which was $40 short of the money she debited my account for. So it's been 3 months and no refund. I think it's sad they felt the need to keep my money.

Be very careful when doing business with these guys. On a Saturday afternoon just before they…read moreclosed, they promised me they would hold a unit until the end of the day the following Monday (they're closed on Sunday). When I called at 1pm on Monday to let them know I wanted to rent the unit, I was told it had already been rented that day. When I asked why, since it was being held for me, the attendant said it had been rented because someone else showed up wanted to rent it. Really, how is that holding a unit? If this is how they treat someone before they rent, I can't imagine how badly they treat someone who has already given them money,

Leeann, she has great costumer service. Great job. the facility was very clean and neatread more

River is great! Service is immaculate. I Highly recommend using this company, particularly this…read morelocation.

The employees at this location were very professional and helpful. It didn't take long to rent my…read moretruck & the truck was very clean. The gas was not where they said it was but Mr. J adjusted the mileage and gas to make it correct before I left. I brought the truck back with more gas than it had when I first drove off the lot and I didn't go over the miles I had stated that I would drive for the rental. I would use this company if I need to rent a truck again.

Every aspect of my experience was excellent!! From long distance communication prior to moving…read morehere, to the drop-off of my trailer, to moving into a unit for storage. I was able to get immediate information and help for all my situations. They made sure my unit was absolutely clean, and their effort was truly appreciated after a 500-mile move! They are the best team and U-Haul I have ever used, and I am a regular user of storages and moving trailers.

The clerk Tiffany , was very helpful and very knowledgeable…read moreabout her job. Not only was she helpful in getting my bill paid She also was in the process of training another coworker every time I go to this location. She's always at work eager to help. So thank you again Tiffany.

As if the stresses of moving and getting storages isn't already high, the funky attitudes of these…read moreemployees at storage units are horrid. I've tried a whole new company and it's still the same. It's like .... These storage companies seek to hire the absolute WORST mofos they can find. Rude as fuck, unprofessional, and just LAZY AS FUCK like dayum. Ya sit on your ass all fuckin day at a self service storage. Literally an east check so why so rude? It's one lady in there that ... nvm. Pick somewhere else. PICK ANOTHER LOCATION. If you're seeking good customer service, this place ain't it. Hell if you're seeking bare minimum customer service, this ain't it. Picked this location for convenience and it still was a bad decision. One star is way too much. I hate this location. HATE HATE HATE. I do NOT recommend.

Moved from Memphis to southern Louisiana. Jordan communicates well! His entire team is polite,…read morehard-working and very careful with your valuables. Such a pleasure to work with. Highly recommended!!

The guys were all nice and most appeared to work hard the entire day. All were very polite and…read morevery willing to perform any request! Ours was a hard move, lots of items and downsizing into a smaller house with an eager client waiting to move in the house we had sold and Cooper was very accommodating to make all parties happy! Our only complaint...the bill! It came in $1000 over the quote! They sent 6 movers instead of 4 and let me tell you that really adds up!

my name is Chris Wright. I rent a big storage unit in this facility on the first floor right near…read moredoor, which is really convenient Chris at the front desk is always been phenomenal helping me on my monthlypayments all the staff have been phenomenal in that regard. This last week for some reason they didn't schedule my payment on Monday. When I contacted them via text like I normally do. I'm sure this will be easily resolved soon. Know that the facility is clean well maintained, and well secured. You can't go wrong with Arlington Climate Control.

5-star review. Absolutely recommend this business. I just moved from California and needed a small…read morestorage unit to store some of my belongings until I find a permanent home. I called in advance then went to the property to view available units. I immediately rented a space here and unloaded my belongings the same day. This storage facility is super clean, easy to access, in a very safe location, and the employees are extremely helpful. The price was on point and fairly competitive compared to units elsewhere in Memphis. Again, 5-stars to Arlington Climate Controlled Storage.

I am throughly dissatisfied with the so called job these children did with the small amount of work…read morethey were required to do. I packed literally everything up but the furniture and it took 3 boys over two hours to haul 8 pieces of furniture out of a one bedroom apartment. They only had to disassemble the bed. I asked them ahead of time then on three other occasions to cover my 2 flatscreen tvs and my desktop screen and they still missed one of my flatscreens and wasted time disassembling otherwise stuff that fit through the door. They took the door off for one thing then put the door back on wrong to where it wouldn't shut. After all this they broke the breaking system to my thousand dollar bicycle I've had no problem with since I've owned it. These boys look like they have no experience and just figured out the opposite sex exists.

I highly recommend Tennessee Moving & Storage. The team was professional and friendly. There were…read moreprompt and moved with speed and caution. We had several large items to be moved from the basement which were difficult. These gentlemen did a great job. It was also a complicated move with some items staying in the house, others move of to the new house and still other items moving to a third location. The team did a great job of following directions. They were helpful, courteous and funny. I have used them before for a business move and was pleased them as well.