Why does nobody answer the phone? My mailbox lock was changed. Nobody told me and I was not given a…read morekey. But no one answers the phone here so how should I know how to get my key. This is unacceptable to have a phone line nobody answers!

The most helpful and kind people work at this post office. My passport renewal was a breeze.read more

4/5 I normally only…read morecome to the Post Office to print a label from a QR code from an online placed order. Today I found out I can skip the line and just use the self kiosk, just the option to print from QR code was tucked away under 'label broker'. This self-kiosk seems to have more functionality now (can order stamps too), which is great to see. Wish there were more of them. Pros: +a few self kiosks that can print a label from a QR code (label broker option) +organized +ample packing supplies +staff tried to periodically see if people can just use the self kiosks vs waiting in line +plenty of parking -PO boxes Cons: -staff can be a bit apathetic but that's kinda typical USPS -could have more staff working at the counter to speed things us -parking is a bit cramped -self service kiosk scanner wasn't working when I was there

The Merrifield Post Office, using post office logic, removed all but one small drop box in the…read moredrive-thru lane. And without adding pickup times, this remaining box rapidly fills up. This morning, I stopped to mail four items, and found that the box was stuffed full. Not wanting to leave my items exposed to whatever, I tried retrieving them. Along with them came half a dozen of other people's mail items. Being a good citizen, I did the post office's work. Entering through the only operating door (for at least the last week), I dropped the entire batch inside. This would be a classic example of Zohran Mandami's definition of bureaucratic complacency on the part of the post office. The Merrifield Post Office is beyond disreputable and dysfunctional. My only reason for using it is convenience, but even that is becoming shaky.

Since moving to Martinsburg, WV I have not received a number of pieces of mail. I have informed…read moredelivery so I know what I am to receive. Back home when I saw what I was suppose to get, I got it. Here I am lucky if I get my mail. Pieces with my name and my daughter's name are out there somewhere. Our letter carrier even wrote on a note I left her in regards to where a piece was, she said " because it is presort it is considered "junk"." Well this junk has my daughter's name on it and should be delivered to her regardless of whether it is junk or not. And sending mail to other places is a crap shoot. Important mail to Social Security and the Tax Office in Martinsburg never made it to them. I followed up to make sure. Where is our mail going to, a black hole? Worse mail delivery ever.

Worst Post Office ever!! First they never answer the phone…read more Then if you mail anything when it actually does leave the post office it takes several days for it to be delivered to just the next state. They put notices of pick up in my mailbox yet they have my address. They seem to do that only when they are too lazy to actually drop a package at my front door. They also put my mail in other people's mailbox. They are the most incompetent people ever!!

It was my first time sending something overseas to my military son over the holidays. The lady at…read morethe front walked me through how to do the customs form. She helped answered my questions and was so patient. She was just a doll. I have had many interactions with the staff here and they have been nothing but amazing. I will go out of my way to go to this post office just to interact with them.

The staff is wonderful and do everything in their power to help you. Small town post office vibe is…read morereally appreciated in our area. They have helped me get back a package with wrong address and reprint a tracking number from the day before. Lovely people!

The lock on my apartment mailbox no longer works, I was told that the internal mechanism is…read moreprobably frozen. The solution I was given was to spray some WD40 in the lock and if that doesn't work, come into the post office and pay $35 to replace the lock and wait a week for new keys. I was told that even though it's their mailbox and they supplied the lock, it is not their responsibility when the device fails.

Pro: moderate size parking lot, self services machine, good hours of operation…read more Con: long lines. Been here a couple of times to send some packages and my experience here has been satisfactory so far. The parking lot is moderate size with a few parking spaces In the front and a few more in the back. There are two self service machines that you use to buy stamps, print labels, and more. There are never enough staff so there is always a line no matter the time of day. The hours of operation on weekdays are usually 9am to 6 pm which is great compare to usps in Maryland where they closed at 4:30 pm. All in all, I would recommend anyone who need to use usps services to come to this location.

The Boonsboro post office has moved. It is no longer located at 5 Potomac St…read more The new address is 6822 Ostertag Pass. The old address is what's found in most search results, even on the USPS web site

One of the only actual offices that answers the phone in 2021. Great service, we are lucky to have…read morethis staff in our rural area.

Sadly, this location offers the same horrible service as every other post office I have had any…read moredealings with in the last 5 years. Getting the phone answered is impossible. God forbid you should have a question about a lost package or any other service they allegedly provide. The post office used to be one of the places you could expect great service. These days, not so much. I guess instead of horrible I should just say non-existent.

Delivered package to wrong address. Never got package. Not the first time this has happenedread more

Amazing ! Audrey and Connie are the most friendliest ladies to work with! Never have to go to the…read moregrumpy Middletown post office again thankfully! This isn't much further for me , located on Braddock. Just over the phone ,!Audrey was so helpful in giving me instructions on exactly what I needed for my daughters passports :) thank you for great customer service !

One of the best post offices I have ever been to. It is beautiful from the outside and the staff is…read morevery friendly . Connie helped us apply for my husband and I's passports . She made the process fast and painless ! I highly recommend it for any one applying for a passport ! They accept walk ins Monday through Friday !