I went to the post office during lunch and surprisingly, there wasn't a line or wait. I needed…read moreboxes for my packages and asked the guy if they had any priority boxes and he was very snarky with me. My items had a prepaid label and ship with priority for free so I specifically needed that kind of box. I finally had to show him my labels so he would stop suggesting items that would cost me. I eventually boxed and taped everything and sent it out but the guy at the desk was not friendly to work with. The facility itself was nice and clean

Literally the slowest post office there is. Just over a week from Christmas and they have one…read moreworker there with a line out the door. Save yourself the time and go to twinsburg or aurora!

They don't do their job. I had scheduled a pick up that was supposed to happen during normal mail…read moredelivery. The day of the pickup the mail man drives right by and never picked up my package. I tried to call the local office but they don't answer because it is 3 minutes after 5. No wonder they lose money, that can't do their job.

My Package was to be delivered on Thursday 4/3. Package delayed to 4/4. By 7p no package delivery…read moreand I checked the website, and my package was now marked "Available for Pickup". I work 45 minutes away and can only get to the post office on Saturdays, so I had to rearrange my plans to go get it. 30 minutes there and 30 minutes back. Called 4/8 to find out why the package showed "Out for Delivery" all day then was marked "Available for Pickup" that night. The person I spoke with said she made a mistake, and my delivery went on the wrong truck. OK, fine, it happens. I then asked why it didn't go back out for delivery on Saturday, and was told, "I don't have a scan for that". I have no more words.........

Our rural mail delivery driver NEVER drives up the driveway to drop off packages. Instead, they…read morewrite a "sorry we missed you" form if they need a signature. So I then have to take time off work and go into the post office to pick up our packages. The mailman is so lazy. He never drives up our driveway. But Amazon, UPS & FedEx have no problem driving up our driveway to get a signature!

I think it's equally important to write a positive review as well negative when sharing…read moreinformation. I want to acknowledge what a pleasant experience I had today at this post office. I drove a distance knowing that this post office had a good reputation for being kind and efficient. I was stressed to get some important mail sent overnight. It's too soon know the outcome of delivery but the woman working in the office this morning did everything at her end to accommodate me and make sure she provided me with great service. She took the time to package my mail in a smaller envelope so it would be delivered to an apartment mail box and double checked all my information. This was the best service I have had in a long time when Simone goes above and beyond to help someone!

I actually make a special trip to the Gates Mills post office instead of just tossing my mail in a…read morebox. Mary, Ed and all of the other staff are exceptional. They are very helpful with packaging options and always try to ship the most cost effective way.

I really like this location of the US postal service. I have never had an issue with getting my…read morepackages out here or shipments going missing. The staff is quite friendly and always thank you for coming in. I don't get that elsewhere which makes this location stand out. I certainly prefer this location to the one in Kent which is always slow, behind, and they overcharged me several times. Nothing bad to say about this location, do you shipping here!

Do not use USPS if you expect your box to arrive intact. I bought package that was supposed to…read moreinclude $50 insurance, but learned at dest that it did not. The usps can't deliver a simple box without crushing it and tearing it open along the way. Ridiculously unacceptable. Pay the extra money for ups or FedEx and get it delivered in one piece. Usps can't do the job! But they need to raise stamps next month? To pay for the top quality service they deliver? Please! And just how is a business allowed to wager against itself be selling insurance? The dentist insures his work without me having to purchase "extra" insurance to make sure he did it right.... How can the usps get away with that?

Raised prices and offer worse service. Support is very difficult to get deliveries of packages…read moretakes longer.

Whenever I have a package coming through this location it ends up sitting there untouched for days…read moreand days. Why is it so hard to do a job correctly?

There was only one teller but he is quick and very efficient…read more Its clean and organized inside and out. They have a drive up drop post box.

Tony is awesome, helped me so much with a huge order of certified mail. he was so patient and even…read morewith a long line at the very end of the day he was kind and courteous to everyone. thank you for your help and being a genuine, kind person to work with!

I have a 2 small on line stores I use USPS to ship items, so this week I scheduled a pickup for the…read morenext regular pickup date. The next day the items were not picked up. So I rescheduled the pickup for the following regular pickup date, and again USPS failed to pick up my items. I have no idea what's going on with USPS in my area, but these carriers do not like doing their jobs. Why have request pickup option, if your not going to make the pickup?

Very helpful staff. All options were explained to me well regarding a package I needed to have…read moreshipped. What I particularly found useful was the amount of counter space available. I needed to write about a couple cards before mailing. Highly recommend going earlier in the day as it can get a little crowded here after 4 pm.

This place and employees suck!! The mail delivery sucks mail is always late packages always delayed…read morealways some excuse

This post office went above and behind . I was told how to address a card from a neighbor and the…read moreperson was wrong. But the Hudson post office did there job and the card was delivered thank u Hudson post office

Rude rude rude! This place is always slow, never enough staffing to help the customers, and the…read moreway the postal service employees talk to the customers is rude!

​I set up an appointment online to apply for a passport. When I entered the building and was…read moregreeted I was immediately dismissed as "all passport applications are cancelled." If this was the case, there had been no information sent to me via any communication line. I showed the teller my confirmation email and my paperwork. She immediately said "can't do it you don't have your ID." I did have my ID in my purse. It came off as though she simply didn't want me there at all. Then, I asked if things were filled out right and she focused on one particular thing and asked the same question about it three times, still dismissive of the situation. Finally she asked if I had my birth certificate. I did not, and that's on me, and that's entirely understandable. However, her attitude leading up to that point was entirely unprofessional and rude. This was my first experience at this Post Office and I have no intention of a second experience after how awful this one was.