While, I understand everyone makes mistakes; this seems to be the trend with US Kitchens & Baths. I am disappointed with the lack of communication and mistakes/errors. They like to blame everything on COVID. I get that things are delayed but you can't blame lack of communication on COVID. I was not informed timely that my cabinets were going to be delayed. Order placed on 10/23 with delivery anticipated for the first week of December. Was advised on 11/25 by contractor that they will be delayed till January. I reached out to Rob, sales agent several times with no response. Cabinets finally arrived on January 5th. First error, they tried to charge me more for my counter top than originally quoted. Then when the balance owed was due, they told me one number and then retracted the figure indicating that they looked at the wrong number. Rob mis- measured my floor and cabinets which thankfully the contractor caught. Three cabinet doors came damaged, there is no QA before things are shipped. Still waiting on replacements. The only good thing that came out of this was the install contractor that they referred me too. I HIGHLY RECOMMEND Rick & Chris from S & R Construction. My recommendation is to go with S & R Construction to do the install and buy your cabinets else where. read more