Dear Mason, Attached is our letter of reference for you. We are really enjoying our new furnace and air conditioner! Thank you guys for doing such a great job installing it. We look forward to hearing from you this spring for our scheduled spring maintenance. Perhaps if you are at the home show again this year we may stop by to say hi and thank you again. Sincerely, Ken L. February 2014 When I first talked to Mason, of U. S. Heating and Air, at the 2013 Home Show about the possibility of installing a new furnace and air conditioner. I came away very impressed. Not only did he take the time to talk to me one-on-one, but he also answered the few questions I had. He impressed me not only by being very knowledgeable of the products but of the competitors products as well. Based on this impression, I decided to have him come out to our house to give us an estimate. He came out to our house at a time that was convenient for us. After taking some measurements and talking to us about what we wanted he did his calculations right there and thoroughly explained everything to us. He made us feel very at ease. It was based on this visit and price that convinced us to have U. S. Heating and Air to install a new furnace and air conditioner. During the install, their employees were very professional and courteous. They even took the time to ask us for input regarding what we wanted on a couple of issues that came up. We really appreciated the fact that they asked us instead of just doing what they wanted to. After the install Mason followed up to make sure we were completely satisfied and to see if we had any questions of any kind. We feel U. S. Heating and Air really goes above and beyond to make sure their customers are completely satisfied. They made us comfortable throughout the whole process. We cannot say enough good things about the service they provided us! We will call them first for any future projects! Sincerely, Ken L. read more

I don't care what anyone says or doesn't say about U.S. Heating & Air, this company is spectacular! After several completely disappointing call-in experiences with Sears' Customer Service Dept. re the installation of a Kenmore thru-the-wall air conditioning unit, I was "hopeful" after I spoke to a gentleman named Bobby at US Heating & Air, particularly since I don't reside in IL. Right off the bat, Bobby told me that they would install the unit I had purchased two weeks earlier for my 88-year old mother. When I hesitantly called a few days later to make the arrangements, Pam assured me that she would call my mom to set something up -- and she did -- within moments of my call! After installing the unit, my elated mother called to let me know that she was so happy with the new unit and that the installers, Jack and Tyler (I believe) were so professional , kind and thoughtful. They not only quickly installed the unit; they took the non-functioning unit and the big cardboard boxes, foam and paper with them, too! My mom said that Jack even held her hand and wished her a Happy Mother's Day! She was literally crying tears of joy as she stated that she was enjoying the cool air from the unit! THE thing I recall most about the conversation with my mother is that she stated that the US Heating & Air installers "made her feel so very special!" I reminded her that she was special. A HUGE heartfelt "Thank You" to Jack and Tyler for not only being professional and experts in your field, but for also being kind and thoughtful. You didn't have to go that extra mile, but you did. The best things in life, like being kind and caring, are truly free! Thanks again, US Air & Heating!!! Kim, Los Angeles read more

February 2014 When I first talked to Mason, of U. S. Heating and Air, at the 2013 Home Show about the possibility of installing a new furnace and air conditioner. I came away very impressed. Not only did he take the time to talk to me one-on-one, but he also answered the few questions I had. He impressed me not only by being very knowledgeable of the products but of the competitors products as well. Based on this impression, I decided to have him come out to our house to give us an estimate. He came out to our house at a time that was convenient for us. After taking some measurements and talking to us about what we wanted he did his calculations right there and thoroughly explained everything to us. He made us feel very at ease. It was based on this visit and price that convinced us to have U. S. Heating and Air to install a new furnace and air conditioner. During the install, their employees were very professional and courteous. They even took the time to ask us for input regarding what we wanted on a couple of issues that came up. We really appreciated the fact that they asked us instead of just doing what they wanted to. After the install Mason followed up to make sure we were completely satisfied and to see if we had any questions of any kind. We feel U. S. Heating and Air really goes above and beyond to make sure their customers are completely satisfied. They made us comfortable throughout the whole process. We cannot say enough good things about the service they provided us! We will call them first for any future projects! Sincerely, Steve and Lisa B. read more

U.S. Heating and Air is an exceptional company. My wife and I were looking at replacing our aging and inefficient furnace and air conditioner, and entertained quotes from several companies before deciding on U.S. Heating and Air. Their prices were incredibly fair, and the selection of systems was expansive. Their representative (Mason) came out to our house and did a complete inspection of the current system, as well as taking measurements of the house in order to do a load calculation. He then showed us several different systems from several different companies (York, Carrier, and Heil), and explained the pros/cons of each system thoroughly and completely. We ended up going with a York Affinity 98% modulating speed two-stage furnace with a York 16 SEER single stage air conditioner. The U.S. Heating and Air team came out a few weeks later for the install (they could have come sooner, but our scheduled just didn't work out at that time). The crew was incredibly professional and while the install took 2 days (one day to remove the old system and install the furnace, and another day to finish the air conditioner and install the new thermostat), I was very impressed with their work. The install was clean and they treated my house as if it was their own. My wife and I are very pleased with our new system! The price was great and the team at U.S. Heating and Air was professional and knowledgeable. I would definitely recommend U.S. Heating and Air to anyone looking for a great, energy efficient HVAC system! read more

Horrible customer service on a simple repair. Tech was slow which raised the cost of the repair. Yet the next day had to call them back because it wasn't fixed right. They even tried to charge for that. There are better companies out there. This happened months ago, and just this week I had the same issue happen again. The other company I called fixed it the first time and for a lot less. I'll add a good review for them next. read more

I've used several different heating and air companies around town but this company will get my business from now on. They treated me with honesty and respect and were very professional. The technician arrived on time, was friendly, knowledgeable, and did quality work at a great price. I'll be in the market for a new furnace and A/C system in the near future and I won't hesitate to call them. read more

they worked on my equipment a couple of times, each at different location. had to call them back the next day on each repair to redo their work as they didn't fix problem first time. even though their hour rate is good, they take sooooo long to work the bill really adds up. trying to make a call for a repair is hard to. not very good cooperation. don't use. read more

Horrible customer service. Although their hourly rate is reasonable, the time it takes their techs to fix anything, it more than doubles other anyone elses charges. When trying to fix my boiler, the tech didn't know much and so I also paid for his education. The owner didn't care when I objected. Roger read more

When this company came on a repair call, they were 3 times the price, didn't fix it, and I had to pay for their tech to go to and from the supply shop for parts everyone else has in their truck. I was also quoted for a new system earlier and their tech didn't know squat about their own products. read more

Friendly and courteous not to mention best price out of 4 quotes. From Mason to the installers, courteous, professional and knowledgable in all aspects of my needs. Truly a contractor you would want to do business with! Dave Nelson, Bloomington, Illinois read more