Sent a package to my son, supposed to arrive Wednesday it's Saturday and it's still haven't…read morearrived. I paid $50 for this delivery, Now I need to reach out to them and try to resolve this problem.

I loathe having to go to this post office. Had to pick up a package I dont think they ever actually…read moretried to deliver. They left a redelivery note on my door. I planned a redelivery online, which was never delivered. I then called and scheduled a redelivery. Tracked it online and the only status was unexpected delay. This happened the second time I called for a redelivery. Finally I called to find out what happened and the phone agent told me that for reasons she can't figure out, they just never bothered to honor the redelivery request and filed a complaint. She then said it could take a couple days for the manager of the branch to contact me, so I'm now forced to go there to get it since it's now been a week waiting for this package. This post office is ridiculous and worthless.

This Post Office is definitely where the term "going postal" must have started......on all levels…read more Unfortunately, there are times I have to go to this location. Parking is usually bad, so be prepared to walk at least a block, unless you get lucky to find a spot right in front. Once inside, you can pretty much tell how the rest of the experience will go. The lines in here are always horrendously long - almost as bad as a bad DMV line. The postal workers move like tranquilized zombies and are often rude (not all, at times there will actually be a friendly worker - only to never be seen again). If you can endure the lines and the super-lethargic 'work' ethic of the employees there, you'll find that this place is also pretty disorganized. I have access to a Post Office box and get some mail in a bin. Let's just say nearly half the bin is filled with mail that has no remote similarities to by address or Post Office box number. How difficult can it be to put the right mail in a Post Office box? I mean it's labeled by number, so even a child could get it right. I have no idea what they do behind the plexiglass and in the backrooms, but apparently they do it all wrong. Really, a miserable place to have to go and probably the worst Post Office I've been to (and I've been to a few that are bad). Passport days used to add to the lines but thankfully they eliminated that feature from this location which does help a bit. Avoid if you possibly can.

This is one of the best post officers I have frequented. The staff are very helpful and they move…read morecustomers in and out. They are always ready to answer and questions or help you with your shipping needs. I wish every post office was like this one. Thank you guys and keep up the good work!

I visited this location yesterday(12/18/23) and was greeted by loudness and unprofessional…read morebehavior. I entered about 3:30pm and the loud female employee forgot she was on her job. She was so busy talking to another employee on the customer side of the counter that she couldn't/wouldn't help those of us in line. The white skinned male employee was the complete opposite, quiet and professional. The lady should not be working there.

This Post Office branch is an important part of our community. The employees are knowledgable,…read moreefficient, and friendly. They take the time to answer questions and help you if you're having problem with your debit card or wanting to know the least expensive way to ship something. Customer service is key to the success of any business and the employees here are on top of their game.

This post office doesn't deserve one star, it deserves 0 stars…read more I went to the post office a few days ago holding my 5 lb well-mannered yorkie puppy in my arms and was denied service. I was told no dogs were allowed. I asked to see the sign saying no dogs allowed and was shown a tiny sign that said only seeing eye dogs allowed. What really got me upset is they told me they would allow me to buy a stamp if I tied my puppy outside. What kind of place encourages you to put your beloved pet in danger by leaving it outside for anyone to just grab or hurt? Obviously I left without getting my stamp. Most places would have given you a warning and allowed you in the first time but this place couldn't care less if someone steals or hurts your pet for a minute of their time. I will never return.

This is the worst post office I've ever used 1. They always…read moreloose my package 2. They don't re-deliver for you if they miss you on the first attempt. You have to schedule a re-delivery which also takes a long time after the expected delivery date. eg. if you uses amazon prime and your package is to be delivered in 2 days you'll get it a week after or not even get it at all 3. They'll put in the system saying that your package was delivered when it wasn't. 4. They lack of customer service 5. The pick up line is always looong and they usually have only 1 window open for that line. 6. Most of the time you go there to get your package they can't find it I was home all day waiting for my package mind you I had appointments that I have to reschedule because of a package...I was home all day I check the status of the package only to say it was delivered on my porch which I don't have because I live in a building. Calling customer service doesn't make it any better because the have you on hold for the LONGEST for like an hour or more of waiting before you can speak to someone. 7. They'll put in the saying a delivery attempt was made when the nobody ring the doorbell or knock on your door.

I was in and out, the lady who helped me was super nice, i don't understand these negative…read morecomments, just looks like slander from immature people

Majority of packages either don't get delivered on time or you have to go pick them up at the…read moreoffice because the drivers are incapable of pressing a quick button that says deliveries if they can't get into the door period instead of using a tiny bit of brain power to open the door they use no effort and don't do their jobs. Even the most obscure delivering services have been able to deliver my packages on time but the USPS seems to struggle in a way that I cannot comprehend.

This was my first visit to this location, and I had honestly forgotten it was even here. I was…read morepleasantly surprised by the experience. The staff were friendly. The service was efficient, and I was in and out quickly, especially compared to other locations that often have long wait times.

The most disgusting post office I've ever been to in my life. From entire facility looking gross,…read moredirty, and dingy, to the worst customer service I've ever experienced. The staff was rude, defensive, unhelpful, told me "nope" when I made a suggestion, one woman kept talking about me in third person right in front of my face, and kept mocking the uncomfortable situation. I will never in my life return to this disguising location, and will make sure that no one I know enters the doors of this facility ever again. Plain nasty!!!!!

When I went to this post office, they were super nice. I decided to go here as opposed to my local…read morepost office because of the location and the hours. I had to send a package right before I started traveling and this allowed me to do it. In the city, the clerks are normally terrible with their customer service but at this location, they were so helpful and I ended up being able to mail all of the items I had to mail !

Mt Vernon postal workers are great if all you need are stamps. Horrible customer service with rude…read moreand arrogant staff and supervisors who do not follow the rules of the US Postal Service. Missing mail with zero accountability and behave like they have no training at all. It's such a disgrace and disservice to this town. We need to start speaking up and STOP Postal workers from playing God with our mail! ACCOUNTABILITY NOW!!!!!!!!!!!!!

To the Postmaster, I am writing to formally report an…read moreincident of highly unprofessional conduct that occurred. The United States Postal Service, located at 575 E Tremont Ave, Bronx, NY 10457, is extremely disrespectful and unprofessional, and the workers at that location have a very bad attitude, making it an unpleasant and horrible experience, with the worst customer service. I wish I had never experienced or even encountered this person. This person should have been fired a long time ago, along with the hiring manager or the leading supervisor. I don't understand or know if she is the supervisor. This is not an isolated incident; several other residents and customers have reported similar experiences of verbal abuse from the same staff. This woman!. She isn't a good person, and she isn't the right fit for the company. This behavior is a direct violation of federal standards and is creating a hostile atmosphere for our local community. This place should be investigated for everything because it is the worst post office in the five boroughs. Very bad and extremely slow service, and extremely bad customer service. Please do better. You can ask the public or any customer who visits the United States Postal Service, 575 E Tremont Ave, Bronx, NY 10457. During my interaction at the Window a staff member, a black woman with little weight on her, used explicit and foul language. This language was used toward me within public earshot while I was asking for help. As a customer, I found this behavior notoriously disgraceful and a violation of the USPS Zero Tolerance Policy regarding workplace harassment and inappropriate conduct. Such language creates a hostile environment and fails to reflect favorably upon the Postal Service as required by ELM Section 665.16. The behavior continues to be a problem for the local community, and I am willing to speak on the record about how this hostile environment is impacting our neighborhood's access to essential services. a serious lack of professionalism and the use of offensive language by federal staff at The United States Postal Service, located at 575 E Tremont Ave, Bronx, NY 10457, Post Office. This facility is a taxpayer-funded public service, yet the environment has become hostile and unprofessional for the community. No corrective action has been taken. This facility is a taxpayer-funded public service. I've also brought this matter to many local news outlets, like NBC News 4 "On Your Side", News 12 The Bronx, and Bronx Times. I will be providing them with witness statements and evidence of this office's failure to maintain federal standards. I will be contacting the offices of Representatives Nathalia Fernandez (District 34), Jamaal Bailey (District 36), and Gustavo Rivera (District 33) to request a formal inquiry into the management of this facility. A secondary report will be filed with the USPS Office of Inspector General. I would prefer to resolve this matter internally, but I will not allow this hostility toward the public to go unaddressed. I request that this incident be formally investigated and that corrective action be taken to ensure the standards of courtesy and character expected of federal employees are maintained. This behavior is a direct violation of the professional standards expected of a federal service. As a regular customer, I find this conduct both disappointing and a poor reflection on the United States Postal Service. To resolve this matter, I request that this incident be investigated and that appropriate corrective action or training be implemented for the staff involved. I look forward to your immediate response. by 03-11-2026 regarding the steps taken to ensure this does not happen again. This incident is a failure of government accountability and a public service issue rather than just a personal grievance.

I went to this PO this morning. EVERYONE is courteous and knowledgeable in all aspects of their…read morejob and do it to perfection. I can not say one negative thing about this office of the PO and I actually enjoy going there. Kudos to all the employees at the Ponton PO and keep up the good work.

Grown adults work here that have attitudes of a toddler it's crazy. They just wake up and see how…read morerude they can be throughout the day.

Neighborhood has quite a few cavemen/women who feel a need to write on the walls. Maybe the parents…read morearen't mature enough to discipline their kids? Sad display of the level of class of the clientele of the neighborhood. Nice staff though. 5 stars for the staff. 0 stars for the parents who allow their kids to disrespect this public space