Today I had unexpected transactions coming out of my account. I was so worried because they were…read moreslowly draining my account and I didn't know what to do! I called affinity and they were so sweet they put a hold on my account, went in and gave me a new card, they are refunding all the transactions that weren't mine. Affinity plus thank you so so much for everything! You guys have made my life so much easier today! I greatly appreciate the work you guys do to make sure your customers are satisfied.

Terrible customer service. Refused to cash a dividend check drawn on their account with both…read moreparties at the counter in person and had the audacity to make salacious accusations of fraud. MOVE YOUR ACCOUNTS TO A DIFFERENT CREDIT UNION!

Wells Fargo Hermantown MN. by far the worst customer service ever ! first it started with trying to…read morecall and speak with a banker 9 calls over two days and no one answered just an automated generic voice pushing to get the mobile app to make an appointment. next I drove to the Wells Fargo in Hermantown MN on the Haines RD and was met by the roaming greater I asked to see a banker, and she said I needed to make an appointment she then asked what I needed I said a bank draft check from our savings account, and she said a teller could help me so I went to the teller gave her my id and told her what I needed after several minutes she said I didn't have a savings account with them just an Auto loan so she said I needed to speak with a banker so i sat down and waited several minutes and now the roaming greeter comes back and tells me that I do not have an account with them and should go home 19 miles away and get one of my statements to prove that I have an account. now I am getting a little annoyed. on my way home I stopped by Wells Fargo bank in Kenwood Duluth expecting the same as Hermantown. went to the teller line gave her my ID and told her the same thing that I wanted a bank draft check with money from my savings account. she told me there would be a ten-dollar charge for the bank draft I said that would be fine and two minutes later she handed me the check. what the hell! so all three of my accounts are going to be closed and moved to Northshore Bank.

Love Wells Fargo, except for a couple of small issues, they have been a very good bank to us for…read moreover 20 years.

I swore on an email, and this bank denied me all access to my money. I have been trying to find…read moreout if my work check has been deposited and they will not tell me. What kind of a bank does that? Go somewhere else. This vank has got a lot of problems.

VIOLATION OF PRIVACY!! Yes, on the behalf of an employee…read moretaking my name and information, creeped me on Facebook and accidentally submitted a 'friend request' (that was then withdrawn). I did not know this employee whatsoever! This all happened immediately following a dispute with a transaction (I was the talk of the day, I'm sure!) thus leading this employee to act on ignorant/negligent behavior to creep me on Facebook and initially sent a 'friend request' (then withdrawn - but not before I captured a screenshot in which I later emailed to her supervisor) This employee's Facebook account lead with - she works at/for National Bank of Commerce. We have zero mutual friends. Why the '(accidental) friend request'?!? ...coincidentally the same day I was in a dispute!? I later spoke with management regarding this issue/situation. This higher ranking manager (I will not disclose name) lead me to believe that he was in support of the employee and that her Facebook account was hacked and she did not initiate the friend request. REALLY!!?? Seriously people. The lack of honesty and integrity of NBC is repulsive let alone NBC's clear lack of professionalism - my privacy was violated!!

Everyone that works there is great :) but the bank itself is the shittiest bank I have ever worked…read morewith. I wish zero stars was a possible rating. Wells Fargo sucks.

Tom Mullin at the Hermantown branch has helped me with primary mortgages and a refi over the past…read moreseveral years for my rental properties. He's told me when it's worthwhile to refi and when it's not. His honesty and customer focus is what keeps me coming back.

I have been using this bank for 20 years and have never had any problems. Best bank anywhere.read more

Do not give paper statements. This is absurd. Paper is not only recyclable, it is a renewable…read moreresource. This is a slap in the face to the lumber industry this area was built on. Refuse to speak to my spouse who pays the bills without refinancing our loan. Changed their payment system and we couldn't set up a new account because we don't have access to our account number because they won't send us any paperwork. We live over an hour away from the nearest bank. Finally got set up in their new account system after a month and there are still no access to statements. I have no idea how much I have left on my loan.

Terrible customer service. Most banks go above and beyond to get your business. Not here.read more

From the owner: Since 1928, Northern Communities Credit Union has been serving our members and our communities in…read moreNorthern Minnesota. With offices in both Duluth and Virginia/Mt. Iron, we come from cities that are famous for their beautiful bridges. We would like to bridge the gap between financial institution and member, individual and community, financial struggle and financial success.