There was nothing inside, but they withdrew money from an EBT card at the ATM, it gives out $1000…read moreonce, you can withdraw it.

First it worth to mention that it is my first time give someone low rate and its due to my…read morehopelessness. The worst bank in the world I have seen yet, they ruined my credit and no is responsible for this. I recommend everyone before they ruin your credit history close all your account with this Unprofessional Bank..

This bank used to be good, but they have fallen. I had $307 dollars taken out of my bank account…read morefor a smoke shop. I have never walked into a smoke shop before. After they reviewed it, they said that the card I have in my hand was present at the smoke shop and so I owe the money. I have been with them for over 8 years with a balance over $10,000 at all times. If your card is ever stolen, don't expect to get your money back.

Call center was awesome in correcting my online problems. Very short wait time via phone, and they…read morefixed and updated various attributes regarding my accounts. Thank you!

We are retired State of California Workers. I have a…read moremedical disability and husband recently had a stroke . Saturday, we had an Absolutely horrible experience with the manager and his "financial assistant". Guess I am spoiled as I actually thought these people would be helpful. The male teller was the only one that seemed to be concerned. It all stemmed from the fact that my husband has asked and contacted Bank of America twice to get his Bank of America ATM card replacement. It never comes so now we can't even get any money out and these people didn't even try to solve the problem. In fact, as we fumed out of the bank, we were literally being laughed at. We have never been so rudely treated in our life over such an important thing as being able to access OUR OWN MONEY ...... Place: Bank of America 5320 Auburn Blvd Citrus Heights , CA Date : Saturday 07/11/26

I have been going to this location for several years, and only going into the branch for important…read moretransactions. The manager, Nasar Bafaiz is always very friendly and is greeting customers often when they come in. But the person that stands out the most is the assistant manager Naomi. I have seen her taking care of elderly customers with so much kindness; she approaches people and makes sure that they are taken care of. Today, I came in for an appointment. I waited in line and she came up to me and asked for the purpose of my business. She took me to the person who could assist me, introduced me and even called and waved goodbye when I left. She truly made my day! And that level of customer service and kindness is hard to find these days. Thank you Naomi!

Almost always free, I came to them three times and still my question was never solvedread more

I will say that I have been a longtime customer with "Chase Bank" ever since they took over the…read moreexisting Washington Mutual locations dating back to 2008-09. And over the years, many Chase locations have closed and downsized throughout the greater Sacramento area. Furthermore, they have eliminated all of their ATM's at Target stores, gas stations, and convenience stores. The Chase Bank that I am focusing on is located directly on Madison Ave (in between Date Ave/College Oak Dr) that is just a couple blocks east of Interstate 80 in Sacramento. I also wanted to add that this location is the only one within a 5-mile radius; the closest other branches are east in Citrus Heights (Sunrise Blvd/Macy Plaza Dr), Antelope (Elverta Rd/Walerga Rd), and Arden-Arcade (Watt Ave/El Camino Ave). That's a very sporadic geographical area but nonetheless, it aligns itself with other major banks (Bank of America, Wells Fargo, etc). The parking lot is quite spacious since this branch does not share itself with any other businesses. I also wanted to add that the exterior has a drive-thru with two ATM's as well as a walk-up ATM (both open 24 hours). I would advise not using the walk-up ATM after dark since this area can be quite sketch at nighttime. Their hours of operation are standard with other branches as they are open weekdays from 9am-5pm, Saturdays from 9am-2pm, and closed on Sundays. More often than not, I have seen a security guard at the main entrance. The inside is actually very large and spacious with roughly 5-6 walk-up tellers. However, more often than not, you are lucky to get only two employees at any given time. I also wanted to add that there is one inside ATM (where you can withdraw $1s, $5s, $20s, and $100s) and several areas where you can meet with Chase financial advisors in setting up savings accounts, credit cards, mortgages, and other financial needs. The primary reason why I am giving the Madison Ave Chase Bank three stars are primarily the long wait times I have experienced. I try to do as much as possible on the Chase mobile app but there are times when I need to meet with live humans in doing physical transactions. Some have been very helpful but at other times is trying to pull teeth out of people. One unfortunate thing that happened was that I was the victim of identity theft where my Zelle account was compromised and money was electronically taken out of my bank. That took several staff members in fixing the matter (which did take a few weeks to solve). With the average service, decent location, and overall experience, I am giving the Madison "Chase Bank" an average three star rating.

Couldn't even help me out, just basically told me F you. Super disappointed with their…read morecommunication, and disrespectful.

This is the worst bank I have ever done business with. There are two ATMs, which are rarely both…read moreworking at the same time, and half the time I stop by to deposit or withdraw cash, the sole functioning ATM doesn't permit me to. Furthermore, there used to be two additional ATMs a few blocks away at Palm and Auburn, but they were removed. Inside the branch here there are 7 or 8 registers, and only one or two are ever occupied at a time by a teller, with "managers" lurking behind them seemingly aimlessly as the line of customers gets longer and longer. I truly hate this branch.

Maria, banker, goes above & beyond. She could have gone home for the day but she chose to work with…read moreme. Working the same hours as the bank it was beginning to feel impossible to find a time to meet with a banker. She made it work in the last minutes of her day. She went over the options clearly, quickly and efficiently. The long line was beginning to make me change my decision to bank with Chase. Maria made me happy with my decision ultimately & I did not walk out in tears. Thank you very much, Maria. Appreciate your kindness & making time for me.

I had an estate check which is different than a living trust account. The teller referred me to…read moreAnthony Anacleto who explained the difference in accounts. He researched my profile & was able to cash my check as he transferred documents to my profile. He was very helpful in a somewhat complex situation. Ask for Anthony if you need to get your money!

Outstanding Service from Manager Shakeh! I'd like to thank…read moremanager Shakeh for her outstanding service. My family and I have been banking here for about a year, and she has always resolved our issues quickly and professionally. She also consistently keeps us informed about the best available offers. Thank you, Shakeh, for your excellent service -- and thank you, Wells Fargo, for having managers like her. Highly recommend this branch!

This review is specifically for Shaqeh Simonyan (personal banker):…read more I had a property lose my cashier's check, which was purchased in September. I made an appointment online, to work through my options. Shaqeh called me the evening prior to my appointment, to ensure I brough along all pertinent documentation with me, the following day. Day of my appointment, she was extremely personable, knowledgeable (even though this was the first time dealing with a lost cashier's check), patient and kind! She was absolutely amazing, and should be recognized by her branch, for the rockstar that she is! For those of you who have had less-than-ideal interactions with staff at this branch, it could possibly be beneficial for you to make an appointment with Shaqeh, to see if she could assist you! A+ customer service!!!!!

This is just an update to my previous review. I would like to say I am still so happy with this…read morebranch and Monica. I have called her at least a handful of times since that first call she made to me because of random questions and Possible fraud and every time she's answered my questions and been available if she wasn't available right then and I left a voicemail she called me back the very next business day Citibank Monica deserves a raise or something. She is amazing.

Citibank.. I just spent 5 hours trying to cancel a credit card.. I was passed around 12 times and…read moreno one could help. Everyone talked like they were underwater making it extremely difficult to understand and hear what they were asking.. Now involve a 93 year old man to this wonderful situation. He is yelling at them that he can not understand them and they continue to transfer to another person. THIS went on for two hours and nothing was resolved. So so sad that companies are out sourcing to companies with terrible employees.

I was in a pickle and lost my cashier's check but they were kind in replacing it. Thank you.read more

I've never felt so discriminated against whilst banking at a Chase branch. I've been banking on and…read moreoff with Chase for over 11 years and this has to have been one of the worst branches to deal with. Irina, the branch manager is extremely rude over the phone, she had such an attitude when I spoke with her, regarding a transaction and hung up on me! Prior to the phone call, I went in to withdrawal. Th transaction delayed after being asked a million questions. What are you doing with this money? (It's my money??) Not yours? I feel unsafe that you are leaving here with that much? What are you investing in. What do you do..question after question after question. Until I finally was authorized to take my money out of the institutionalized prison that holds my money! Never coming back- no thank-you. You would think they'd want business and clients- guess not.