There was nothing inside, but they withdrew money from an EBT card at the ATM, it gives out $1000…read moreonce, you can withdraw it.

First it worth to mention that it is my first time give someone low rate and its due to my…read morehopelessness. The worst bank in the world I have seen yet, they ruined my credit and no is responsible for this. I recommend everyone before they ruin your credit history close all your account with this Unprofessional Bank..

The new digital bill pay system is a deal breaker....illogical, inconsistent, inaccurate. They…read moresent out payments I never requested on two occasions. The tech help and branch help while exceedingly nice seem confused by the system ; and give inaccurate information. If you have a system that works DO NOT transfer any funds to G1.

Call center was awesome in correcting my online problems. Very short wait time via phone, and they…read morefixed and updated various attributes regarding my accounts. Thank you!

I have been going to this location for several years, and only going into the branch for important…read moretransactions. The manager, Nasar Bafaiz is always very friendly and is greeting customers often when they come in. But the person that stands out the most is the assistant manager Naomi. I have seen her taking care of elderly customers with so much kindness; she approaches people and makes sure that they are taken care of. Today, I came in for an appointment. I waited in line and she came up to me and asked for the purpose of my business. She took me to the person who could assist me, introduced me and even called and waved goodbye when I left. She truly made my day! And that level of customer service and kindness is hard to find these days. Thank you Naomi!

Convenient location and fast service, employees are always positive, closes very earlyread more

I will say that I have been a longtime customer with "Chase Bank" ever since they took over the…read moreexisting Washington Mutual locations dating back to 2008-09. And over the years, many Chase locations have closed and downsized throughout the greater Sacramento area. Furthermore, they have eliminated all of their ATM's at Target stores, gas stations, and convenience stores. The Chase Bank that I am focusing on is located directly on Madison Ave (in between Date Ave/College Oak Dr) that is just a couple blocks east of Interstate 80 in Sacramento. I also wanted to add that this location is the only one within a 5-mile radius; the closest other branches are east in Citrus Heights (Sunrise Blvd/Macy Plaza Dr), Antelope (Elverta Rd/Walerga Rd), and Arden-Arcade (Watt Ave/El Camino Ave). That's a very sporadic geographical area but nonetheless, it aligns itself with other major banks (Bank of America, Wells Fargo, etc). The parking lot is quite spacious since this branch does not share itself with any other businesses. I also wanted to add that the exterior has a drive-thru with two ATM's as well as a walk-up ATM (both open 24 hours). I would advise not using the walk-up ATM after dark since this area can be quite sketch at nighttime. Their hours of operation are standard with other branches as they are open weekdays from 9am-5pm, Saturdays from 9am-2pm, and closed on Sundays. More often than not, I have seen a security guard at the main entrance. The inside is actually very large and spacious with roughly 5-6 walk-up tellers. However, more often than not, you are lucky to get only two employees at any given time. I also wanted to add that there is one inside ATM (where you can withdraw $1s, $5s, $20s, and $100s) and several areas where you can meet with Chase financial advisors in setting up savings accounts, credit cards, mortgages, and other financial needs. The primary reason why I am giving the Madison Ave Chase Bank three stars are primarily the long wait times I have experienced. I try to do as much as possible on the Chase mobile app but there are times when I need to meet with live humans in doing physical transactions. Some have been very helpful but at other times is trying to pull teeth out of people. One unfortunate thing that happened was that I was the victim of identity theft where my Zelle account was compromised and money was electronically taken out of my bank. That took several staff members in fixing the matter (which did take a few weeks to solve). With the average service, decent location, and overall experience, I am giving the Madison "Chase Bank" an average three star rating.

Almost always free, I came to them three times and still my question was never solvedread more

Couldn't even help me out, just basically told me F you. Super disappointed with their…read morecommunication, and disrespectful.

This is the worst bank I have ever done business with. There are two ATMs, which are rarely both…read moreworking at the same time, and half the time I stop by to deposit or withdraw cash, the sole functioning ATM doesn't permit me to. Furthermore, there used to be two additional ATMs a few blocks away at Palm and Auburn, but they were removed. Inside the branch here there are 7 or 8 registers, and only one or two are ever occupied at a time by a teller, with "managers" lurking behind them seemingly aimlessly as the line of customers gets longer and longer. I truly hate this branch.

I had an estate check which is different than a living trust account. The teller referred me to…read moreAnthony Anacleto who explained the difference in accounts. He researched my profile & was able to cash my check as he transferred documents to my profile. He was very helpful in a somewhat complex situation. Ask for Anthony if you need to get your money!

I've had a great experience with chase bank The customer service is always professional and…read morefriendly always get the help I need quickly.

I've banked with Wells Fargo for many years, never had a single complaint. As a person on S.S. and…read morea couple of small pensions my income is quite limited but I have never felt like a 'small' customer when interacting with Wells Fargo. I've always been very happy with Wells Fargo's services.

Outstanding Service from Manager Shakeh! I'd like to thank…read moremanager Shakeh for her outstanding service. My family and I have been banking here for about a year, and she has always resolved our issues quickly and professionally. She also consistently keeps us informed about the best available offers. Thank you, Shakeh, for your excellent service -- and thank you, Wells Fargo, for having managers like her. Highly recommend this branch!

I have banked at this bank for like 30+ years and I've always liked them, but they recently have…read morestarted on their mobile app making you jump over hoops to try to deposit a check that they could totally see in their pictures so I would give them a zero if I had the chance and I'm sure I won't hear from anybody from this location or corporate , but they're turning into a piece of junk bank and I think I might have to just switch banks because the customer service is horrid even if you go in the bank. It's not good customer service anymore. I was there the other day for the first time in a long time and was shocked how I was treated. Really really bad customer service they deserve a zero

Our Citibank account was hacked. We couldn't believe it! They got 2 nice sized withdrawals & then…read morethe alarms went off to notify us of unusual withdrawal activity to our account. My husband called our local branch & spoke with Monica Buckner. Monica helped with what she could over the phone but then asked us to come into the bank first thing the following morning so we could get the help we needed to straighten out our account. We drove over to the Sunrise Blvd Citibank in Citrus Heights...our closest branch. We were there when they opened but Monica had already been previously booked for that day so the branch manager, Michelle Brown, took care of us immediately. I can't begin to tell you the care, empathy, compassion & customer service we received from both women. (Also a shout out to Zoriana for her help setting up our new cards. So courteous & patient.) Michelle, the branch manager, spent over 3 & a half hours with us! She closed our old account, composed a new profile & opened a new acct for us. We spoke with the fraud dept & filed a claim. Michelle, also suggested that we file a police report, which we have done. New debit cards were issued & activated. Our old debit cards deactivated. Thank you, Zoriana. Michelle linked my credit card to our acct as it wasn't before. She printed out our transaction journal so we have a list of companies we need to change our account number with. She also helped me with my Thank You points, which are substantial. Then we took out a consolidation loan that has a much lower percentage rate so we'll save money in the long run. Many, many phone calls & her patience with us was off the charts!!! Thank you so very much to all @ Sunrise Blvd Citibank. We truly appreciate you.

I've never felt so discriminated against whilst banking at a Chase branch. I've been banking on and…read moreoff with Chase for over 11 years and this has to have been one of the worst branches to deal with. Irina, the branch manager is extremely rude over the phone, she had such an attitude when I spoke with her, regarding a transaction and hung up on me! Prior to the phone call, I went in to withdrawal. Th transaction delayed after being asked a million questions. What are you doing with this money? (It's my money??) Not yours? I feel unsafe that you are leaving here with that much? What are you investing in. What do you do..question after question after question. Until I finally was authorized to take my money out of the institutionalized prison that holds my money! Never coming back- no thank-you. You would think they'd want business and clients- guess not.

Employees in this branch need to be trained on customer service, not just checking boxes. They do…read morenot think! The computers control them. Management style??? None...