There was nothing inside, but they withdrew money from an EBT card at the ATM, it gives out $1000 once, you can withdraw it.

First it worth to mention that it is my first time give someone low rate and its due to my hopelessness. The worst bank in the world I have seen yet, they ruined my credit and no is responsible for this. I recommend everyone before they ruin your credit history close all your account with this Unprofessional Bank.. read more

I had closed all my accounts w/ Wells Fargo b/c of how poor their service, the hidden fees & the major mistakes they consistently made. Today a non-profit organization paid me back a small amount of $120 on a Wells Fargo check. 1st off they charged me $7.50 for a "convenience fee" to cash a check from their own company. How is this even legal? 2nd the lady that apparently is in charge of the tellers decided that I was going to be the person she was super rude to today. She made me take off my sunglasses to "prove" the pic on my passport was me, while I'm wearing a mask that is covering half my face. Unnecessary power trips like this are a sad sign of low self esteem combined w/ self entitlement. Especially over a mere $120 minus their ridiculous inconvenience fee of $7.50. I told the non-profit all of this & the board is now voting to remove all their accounts from Wells Fargo. Also the individual members are now considering moving their accounts as well. So good job, b/c of your poor customer service & ridiculous fees, you have already, & will most likely will lose 7 figures in business. read more

I love this branch. Everyone is friendly and helpful. The manager Juan is easily accessible. My personal banker Zack is awesome. I feel welcome and comfortable every time I go there. read more

Just walked out of this place. Three bankers in the building, two of them standing together talking, one at a desk by themselves and I'm told nobody can help me? I'm not asked to wait a few minutes or make an appointment. I'm told to call. So what am I banking with you for?? Looking for a new bank now. read more

8 people in line; 2 tellers; other bank personnel going in and out of back room . 7 empty windows. Seriously considering moving to a bank that has better customer service read more

I never leave reviews but this branch gives Wells Fargo a bad name. I have had an account with Them for years. I brought my two adult children in yesterday we planned on opening 3 accounts between us. We were never even acknowledged when we walked in. There was no sign in sheet either. We sat down while the only account manager was with other people. We waited 30 mins (again with zero acknowledgement from anyone) those people left and the bald man still ignored us for 20 more mins until we finally left. I will never come back to this branch and we are opening the other accounts at a different bank all together because this is their closest branch. Terrible customer service!! read more

I've debated whether to bother providing a review for this WF branch. Today's visit now prompts an absolute need to comment. I go indoors to access services at this Carmichael WF branch perhaps four times per year. I must gird myself with anticipation of a negative customer service experience each time. (Fortunately my use of the branch's ATMs does not require me to deal with the poor management practices and customer service approach I experience when dealing with staff inside the office. The ATM machine is friendlier.) Common problems I continue to experience with WF's management approaches and staff in this branch have included: - Chronic understaffing of the main service line, with too few tellers and no manager who monitors the ebb/flow of customers and makes staffing adjustments; - Disparate treatment of customers by management design. Example: Operating a fast track line/window for customers who have simple transactions while there is a long line of customers waiting in the main service line. (I've seen customers enter the building 10 minutes after me, jump to the fast track line, and complete their transaction 10 minutes before I finally complete my transaction from the main line). Suggestion: Do not give preferential treatment. Open and maintain more tellers in the main line, where all are served first-come/first-served. - A defensive and ultimately confrontational branch manager who, when asked to open more teller windows to respect the lengthy main line, either: a) ignores the request (by looking down and attempting to look busy, thus ignoring the staffing need and needs of customers); or b) challenges the request being made with throw-away platitudes (but no meaningful remedies) or immediate acceptance/resignation that there is nothing he can do. Ignoring the problem or unhappy customers appears to be his remedy. This begs the question "What function does the branch manager play?; and - A branch manager showing no "extra mile" of listening, being concerned, valuing the customer, undertaking a remedy, and/or thanking the customer for his/her understanding/patience. (Note: The overhead electronic signs that state "We are sorry for the delays. Thank you for your patience" appear to be a managerial-installed substitute for superior service at the direct customer level. These signs don't cut it.) Invariably the line staff (tellers) do provide a decent level of customer service. However these staff members have no ability to address management and staff shortcomings. I understand this. My experience of today found a complete replay of the customer service deficiencies cited above. Added problems included: - The typical understaffing of teller slots was justified by the teller who eventually served me, and the manager I spoke with, with a stock answer that social distancing (due to Covid 19 precautions) limited available windows that could be open. This was an obvious false statement, and convenient dodge, given that of the five clearly designated operable windows (not blocked off with signage due to Covid 19 precautions) were staffed by no more than four tellers, and there was but one teller for a period - all while the main line had 8 to 10 waiting customers. WF managers should not be using an excuse of Covid 19 to disguise what is poor management of teller resources; - The on-duty manager once more immediately became defensive and confrontational with me when I raised the understaffing issue, and ill use of Covid 19 as a legitimate excuse. When I commented that it may be time for me to cancel my accounts with WF (which I have held since the late 1960s) he flippantly asked if he could immediately get an accounts representative to assist me in closing such accounts. (This was his poorly-conceived idea of how an agent of WF should respond to a valued customer.) I was shocked at this response - to simply show me the door. There was no "extra mile" of concern, problem-solving, and personally displaying superior customer service. I left the WF branch with yet another bitter taste in my mouth. The problem lies with management that fails to properly handle onsite staff resources, personally exhibit superior customer service, and serve as a role model of excellence. Senior WF administrators should take note of, and be concerned with such. Remedial steps should be taken by WF corporate leaders to train and manage branch managers/staff to what I assume are much higher standards of excellence in day-to-day dealings with valued customers. In conclusion I will likely leave WF since it: a) can run a set of ATMs; but no longer seems capable in providing any modicum of decent face-to-face customer service. I do not need to have fear/trepidation as I enter a local banking institution. I do not need to tangle with a poorly trained and less-than-competent branch manager. Life is too short, and there are many banking and credit union options. read more

I asked the bank teller if i could use the phone or ask if they could call for me because it was an emergency.I have no phone on me at the time and also needed to call because no pay phones in the area. The manager came up to the desk and looked at me with a demeaning attitude and so did the women tellers,all mexicans. They treated me with racism,plain and simple. I know it when i saw it in their look and that arrogant attitude.Worst Wells Fargo bank i have been to! read more

I went in to open an account. I had to bring my 3 small kids with me. I was greeted by the door & asked what I needed. Without delay I was taken to a cubicle. I was asked some questions and got my account pretty quick. The fellow who helped me was patient and my kids didn't seem to bother him at all (clearly not because they are church mice!!) i had to give $50 bux for the checking & savings accounts. I got my temp checks & bank card and we were on our way. I was kind of disappointed there was no kids area. No books or kid toys to keep kids busy. I guess these sort of things are going away cuz they are too difficult to keep clean?!? Dunno. read more

Wells Fargo Bank - Branch, 3 ATMs outside - Banks & Credit Unions Near Me - Carmichael, California

I went to this branch today and was told that I need an appointment to speak to an account manager. I waited 15 minutes in line, outside to get the opportunity to speak to an account manager. While I was trying to figure out when I should make an appointment the person letting people inside copped an attitude with me because I was taking too long making a decision. I guess once they have your money courtesy goes out the window. I don't put up with crappy service so I'll be withdrawing my money on Monday. read more

Best bank around. When you sign up for an account make sure you get all the information about fees. Saima mustafa was very helpful. read more

Wells Fargo Bank - Banks & Credit Unions Near Me - Carmichael, California

It's the best bank ,since i had joined to the Welsfargo and i feel in safe it's really so great good place that you can trust in . The staff are so helper and the service they are offering it is so good, I'm proud to have an account with them . read more

I like this branch very clean ,servers very good, staff are professional!!! If you have other currencies they can change it for you !!

I just wanted to publicly recognize and thank Liliya Karavan, one of the bankers, for helping to resolve issues relating to fraudulent activity on my account. Her service was professional, highly competent, and efficient. Not only did she resolve my issues and provide peace of mind, but she did it in about 5 minutes flat. I hope they give her a raise and a promotion! read more

Since I joined Wells Fargo the locations downtown Sac and South of it provide EXCELLENT service. However, this is one of those rare times I did not and they were pretty much unapologetic about it. First, this is the first WF I did not get a welcome. That was one of the things I liked about WF was the ones I went to all were nice and friendly, this place.. just seemed ehh. Second, I give the girl the deposit slip and check which clearly lays out exactly what I want and instead of looking at what I gave her she looks at me and asks what can I do for you.... Umm maybe look at the deposit slip, just a thought. Now I cash a workers comp check every two weeks... for the last year... never bounced.... under $600. Now I've went to every Sacramento WF and while you might get one that might ask for SOME of it to be deposited there is usually no issue. Here the young girl says she can only give me a small amount, smaller than ANY other WF has told me. Now I'm having a good day so calmly told her it's never been an issue and it's been over a year. She rudely says I can only do it her way or go to the bank its drawn, which she can see is in another state and not in CA. I think to myself... it's going to be one of those weird moments where people think the black guy is being "difficult" when he is only asking why something is being done different. Knowing she 100% does have a third option I tell her I like to pay some bills so please check with a supervisor. She checks and sure enough the super tells her she can override it. She then very loudly, so I guess all the customers can hear, tells me there was in fact a hold, that normally and usually she would just stick to her guns but THIS TIME ONLY she will override it. There was no point for that... it was almost to justify her actions but only made her seem immature and lacking any customer service skills. At this point I'm done with her since this is someone mentioned on Yelp that was SUPPOSED to have excellent customer service skills but I will not let her get me upset since people like this just want to get a ride out of you unfortunately even after being proven wrong. So after giving me this last bit she cannot resist tossing one last dig saying NOW GO PAY YOUR BILLS in a condescending way like I'm some bum that is behind in my ghetro cell payment or something. Still I refuse to take the bait and even when the security guard who makes it a point to let me know he's watching me the entire time while inside I still say have a good day, of course he says nothing. If this place wants to keep it lily there then no problem since I will not be back but the thing is I'm one of the nice guys who understand how hard customer service is and treats them with respect and courtesy unfortunately this was not offered to me. read more

I went into this branch to do two things. Deposit a check to pay my mortgage which is actually in my father in-laws name and open an account and business account. I deposited the money for the mortgage and then said I want to open an account. The teller looked at me and said no. We don't have time to do that. You can go online and make an appointment. Since when do you need an appointment to open an account? Do they not want my money? Then she second guesses herself. As she is processing the payment she sees my father in-laws account and immediately changes her tune thinking I am him rather than being smart enough to read the name on the check which is mine. She calls me by his name and gets uber professional sir this sir that and let me have a manager come right now to open an account. Says she can open it immediately. Then I say oh thats not me thats just the name on the account. She then again goes back to oh well we don't have time for you today. Pretty ridiculous. read more

Sitting with Vadim Bordei closing my business account. :( it's ok...he has been a big help. Thanks.

I went into this branch Friday and applied for a simple credit card. I was turned down with no explanation. My Fico was in the high 700's. Now it's 6 points lower. Pluck these losers, The American people bailed this useless outfit out of global bankruptcy not that long ago and this is how they repay us. read more

Rarely go inside the bank. This was by far my slowest customer service experience ever..

Poor customer service! I was in there a week and a half ago, about charges on my account for something that I requested multiple times to be taken off my account. Every teller has failed to do so, upon my request. I don't see how hard it was to take a feature off my account I did not want! After being charged a ridiculous $10.00 fee, I went in and spoke to a banker telling her my situation. She said she would email a manager and let them know the situation and the fees should be reversed. Well, its been over a week and the charges STILL remain on my account. I called 9/12/12 and spoke with someone EXTREMELY rude. He did not try to help me at all, all he said was " I can't reverse any fees, nothing I can do for you" Seriously? It's a $10.00 charge on their screw up! This Wells Fargo branch has been the worst one I've ever dealt with! NOT SATISFIED! read more

I just changed over from a different bank and I was completely clueless about where to go. I came in not really knowing what to expect. I was greeted as soon as I walked in and I was taken to see Robert. He was extremely helpful and friendly. I would recommend him to everyone! Robert should be the CEO of Wells Fargo, he provided exceptional customer service. My experience with him has made me believe that Wells Fargo has the best customer service than any other bank. Thank you Robert! read more

Please Post Hours. Should not have to go to web page to get this simple information. Thank You :)

I never thought I'd be writing a positive review of a bank, but Gloria at Carmichael Wells Fargo changed my thinking! I was trying to help someone who was the victim of fraud. Gloria kept exploring options and when she was done, things were so much better than expected. We are thankful for her quality of service. read more

The worst banking experience ever. I have had an account at Wells Fargo for quite a long time. About five years ago I tried to add my husband to my account and rather than add my husband to the existing account the banker at Wells talked us into opening another account altogether. We ended up getting scammed out of a lot of money by opening this other account which had minimum balance requirements etc. which we accrued charges for. Today I went into the bank to get a replacement card for our existing card which was falling apart. We spoke with the banker about adding my husband to my existing Wells account and we were told he needed two forms of ID, he had his drivers license and birth certificate and we were told the birth certificate was not sufficient and asked if we had a Costco card. I feel that this process was completely ridiculous since all of this information is already on file with Wells since we recently closed our joint account. As a long time customer I am frustrated and very unhappy with my experience. I have a credit card with Wells so I'm locked in because if I cancel the credit card it will affect my credit rating. Future prospective customers BEWARE I recommend seeking out a credit union rather than giving your money to Wells Fargo bank. read more

I was a customer at this branch for 23 years. In 2015, Wells loss prevention closed my account. I went in to find out why and Daniel, a teller there, explained that a check I had deposited from myself (drawn from another bank) had NSF - so the account was closed. I brought back a cashiers check to replace the NSF within 10 minutes - and a bank statement from my other bank showing how I did have plenty of funds but had written the check from the wrong account- and pointed out that I had written about 100 good check from the same account over the past 5 years and never before had an NSF. Wells would not accept the cashiers check because the account was closed - but promised to review the closure 4 days later. I said not to bother as I had bills due and would pay them from my competitors bank account. I supplied a cash deposit to bring the account flush for the closing. Then, without notice 3 days later, Wells loss prevention department reversed their decision and re-opened my account... And auto-bill paid $700+ bills from the account that I thought was closed - and I had already paid from my competitors account. Wells Tellers and branch managers said they were sorry but there was nothing they could do, so I again deposited enough to close the account. 2 days later they called to tell me there was a $3 balance because of an adjustment in the account that I needed to come in and pick up. I said just mail me a check - I don't want to come in for $3... But they said they could not do that either. I will NEVER bank with Wells again. Horrible policies and experience. read more

Usually when visiting this store the customer service is a average. But when we had some fraud activity on our account recently, Shawanna helped us with our account. She was so nice and helpful. She really made the banking experience feel more personable and comfortable. I will definitely go back to this location simply because her customer service is so great! I also had a gentleman named Chang help me today, and he was extremely helpful and friendly as well. Thanks you two for making this location great. I hope one of your superiors sees this message and knows how valuable you two are! read more