One of the most important tools a provider must have is clear communication with the patient. I…read morevisited Dr. Anna for a consult on the need for a dermal filler injection. She and her colleague listened closely to my issue and then sat down with me for a comprehensive conversation about the proposed procedures, the risks and the benefits. Thank you for your professional considerations! I was very impressed.

Dr Anna is amazing. Extremely knowledgeable and friendly. She pays attention to the details. I…read morehighly recommend her

Dermal spa in Nanaimo literally scarred me with there laser therapy! I am shocked at the after…read moreeffects and the damage that was done

Dr. Hollis was fantastic-- professional, not overzealous, and clearly knowledgeable…read more Has he retired? I have only been able to see Lianne over the past 3 years, and is terrible! She has absolutely no understood of a natural look and always hit me with a hard sell to get more procedures and spend $100s more than I wanted or needed. She screwed up one procedure and tried to get me to sign on for another, which would have cost $700.00! No thank you! Go somewhere else, there's plenty of competition in town.

This was by far the best spa experience ever. I had a pedicure with Michelle, who is outstanding…read more Everyone was friendly and did everything they could to make the experience perfect. I even got a mini neck and back massage as an added bonus.

Not a good experience…read more I don't write a lot of reviews. I tend to write them when an experience is either really amazing and I want people to know, or it's really not good and I don't want people to have that experience. For context, I've had a lot of facials in my life-- too many to count. I'm new to Victoria and can't get to my longtime facialist on the mainland for at least a few months, so I decided to try to find someone good in Victoria. I thought to try Emerald Day Spa because of all the good reviews and awards. I specifically booked an extraction facial. When I was asked by Parisa, the facialist, if I had any concerns or things I wanted her to know, I said I was there for extractions, most importantly. I asked if she could turn on the light so I could show her specifically what I wanted her to pay attention to. She said no, that she would look at my face when I was on the treatment table. This struck me as odd, because I can't look at my own face when I'm on the table, and how can I be sure that she's seeing what I need her to see?? Next, after I'd changed, she took forever to come back in. I started calling out, "Hello! I'm ready!" but she did not return for at least five minutes. It was bizarre and stressful. Then she asked if I was comfortable. The towel I was lying on was really old and rough, and I asked if she could remove it. But instead of just taking it off, she left again for another five minutes! Once again, I called out, "Hello! Hello!!" She finally came back in and I said, "Wow, that was a long time just to take away a towel." Then, she didn't remove the towel and instead put down a sheet. This was okay, but to lose ten minutes of my hour and fifteen minutes while I was lying there, cold, was weird and unpleasant, to say the least. When she got to the extractions, I again said that I wanted to show her what really needed extracting, but since I had no mirror and I was now lying down, I couldn't be sure that I was pointing to the right things. She told me she saw what I was talking about: white heads on my nose, an enlarged pore that gets really clogged, and most importantly, a very large white head by my ear that needed to be punctured, drained, and extracted. I repeatedly pointed it out to her. She started the extractions with a small machine, and then said she was missing something and left again! This time leaving the door open!! OMG. Any relaxation I'd achieved was torpedoed as I heard the people in the hall walking by, talking, and I worried that someone else would come in. Back to the facial... Like I said, I've had countless facials, and I know what extractions feel like. She was NOT doing extractions. She continued moving the little machine around my face. I'm sure it was doing something, but it was not getting out whiteheads, blackheads, etc. Then she got to the area with the very large blemish. She futzed around a bit with the machine, and then said, "It's all cleaned out." Well, let me tell you, the big blemish is still there, as are the white heads on my nose and the clogged pore. It's like she did NO EXTRACTIONS AT ALL. No joke. Now I need to find another facialist who can actually do the extractions, or make the trek to the mainland. And I'm out $183 for something that did not do what it said it would. Perhaps there are other treatments that are good. I'm guessing that with all the rave reviews, other folks have had good experiences. But let me tell you, an extraction facial with Parisa is not why this place is winning awards.

I Have not visited for awhile but found a lot of good skin care and makeup there in the pastread more

Every time I have been in a Sephora store the prices were a lot more than other stores. The…read moreselection was also limited

I had a hydra facial done 10 days ago and my skin is glowing! The results were instant and my skin…read moreonly got better with time! The knowledge that they have regarding skin care is phenomenal! They recommend their Eminence skin care line and set me up with a daily routine. My skin feels so good!! This is not my first experience with skin care treatments and products and it has far exceeded my expectations! I look forward to watching the owner Liz's Facial Friday's on Facebook at 6pm It has taught me allot about hyperpigmentation, hormonal imbalances, dry and dull skin. I highly recommend Heaven Spa on the rock for all your skin care needs and I can't wait to come back for my derma roller facial and laser treatments!!

This is my favourite spa for all things pampering. Reasonable prices, always welcoming and very…read morecovid safe.

Beautiful facility. Welcoming and comfortable. Friendly staff. I had a wonderful pedicure. Jody…read moreremoved several spots from my face with a laser treatment. Very satisfied!

I love this place and highly recommend it!! It's so clean and beautiful inside, with a really…read morerelaxing ambiance. The staff is all so lovely and kind, I've been twice now for a nail appt with Alejandra and it's been nothing but pleasant and amazing each time. She gives one of the best manicures I've ever had, her attention to detail is incredible and so seamless and she's gentle and kind. Never going back to a nail salon now that I've found an amazing private nail tech at such a great location! And excited to try other services here. :)

I have been looking for someone I can trust with my hair for several years now and I'm so glad I…read morefound Kinsey. I love that bright white blonde and she is amazing. She's also super nice and easy to talk to. I feel so comfortable with her. I love the overall vibe of this salon as well. Not uptight, very welcoming and relaxing. Highly recommend!

Kaylie is a prodigy! Ive had such a hard time finding someone who can work magic on my dirty blonde…read morehair. Kaylie hit a home run on a blonde "lived in" highlight/lowlight balayage and freshened up cut. She did such a great job! Very natural, well blended, and will grow out nicely. Will be back!

I had a great experience with McKenzie R. She is very professional. I appreciate and trust her.read more

I went to Rejuvenation to get lip filler. They wanted to do a lip flip instead. I was talked out of…read morelip filler and regretted immediately. They up apsold me then They said to do the lip flip first then we can do lip filler in a couple weeks. I then called the next day unhappy with the lip flip and they said you have to wait a couple weeks to get the filler. I then called Salt and Co and Katie got me in same day and did an amazing job on my lips. They are perfectly plump. I have had lip filler in the past, elsewhere.