EXCELLENT service from beginning to end. This company knows what customer service is all about. Kudos to Mike from the Bayshore facility and all their drivers, especially in Ft. Smith (Mario and Craig). If you need this service, these are the people to use. Very responsive phone staff and exceptionally accommodating attitude. I highly recommend them. read more

Everything went exactly according to plan. No disappointments. This is our third time using U-pack. Every time we had no regrets. I highly recommend U-pack. read more

I'll start by stating they have COVID safety measures, meaning the drivers that we met were wearing masks. Something great about the company is that the only time you interact with anyone is the times when they drop off and pick up the truck. The rest was all by phone or computer. We were able to opt to have our truck to be dropped off and we had 4hours to move all our furniture inside our moving truck. After we finished they quickly came to pick up the truck. The whole time it was only my family and I, at our Public Storage parking lot, bringing our furniture inside the truck than at the end securing with the separation wood wall. (Our Upack guy explained it all how it's done). This was our first time using UPACK. In the last 8 years I've been in the US, I needed help from moving companies and trucks to move 5 times. The most recent one is Upack, we moved out of NYC again and moved to Charlotte, NC. This is definitely the best moving experience I've had. Someone else drove, all my things arrived in good condition, nothing broke and the price was muuuuch better than any other company out there. (at least to get out of NYC - the city makes it very expensive for you to leave). When we moved out of Maryland back to NYC a few month ago, we used UHAUL in Maryland to go to NY, at the time, it was at a very good price. We spend under $300 with the moving truck, tolls and the gas. But, a couple months later, to leave NY the same truck costed $2,999.00 (yes, you read it correctly 3K). Uhaul is the company we used to for all other moves in the past because it's (usually) affordable. So, yea, we are UPACK people now :) We paid a little under $1,500.00 for 9feet and with extra insurance. UPACK brought to us the truck, we packed, UPACK drove and delivered and we unpacked. They took the truck away. Fast and easy. Very well organized company, great costumer service. Hope this was helpful. Bon voyage! read more

From the first call: Professional. Courteous. Showed up on time and as scheduled and the trailer arrived ahead of anticipated time! HIGHLY RECOMMEND THIS TEAM!! took away a good chunk of the moving stress!! Thanks Guys!! read more

THIS COMPANY IS THE BEST. We have used them four times. Each move when smoothly. Excellent communications, timing, and notice. We had moves from NYS to Florida, from NYC to Mass. Would hesitate to use them again and highly recommend them read more

I'm very happy we choose upack for our move from Long Island New York to North Carolina. They came right on time to drop off the empty trailer, pick when full and our trailer arrived exactly when they said it would in North Carolina. Exceptional service. I highly recommend them for all your moving needs. 10 out of 10, will use them again in the future. read more

This service works great. OUTSIDE OF NY. they bait and switch you!! Had a move to Florida and they were referred by a friend living in the south moving to Iowa. Got a free quote and it was saved. Spoke to a rep and the nightmare began. They tried to say the quote wasn't valid. Then they-flipped the entire script!! On the website it says they give you up to three days to pack. Well "Brent" informs me not in NYC. you only have four hours. Parking traffic etc are the reasons. I'm like ok I'll make something work. I have my moving guys load up a uhaul truck to save the spot for their truck. I call the dispatcher to make sure all is well in the four hour window they gave me to show up. They RUDE AS H*** tell me yea we're gonna make it towards the end of the window and we can't guarantee the window on Monday traffic and it's raining!! So I call UpAck and ask to speak to a supervisor the guy refuses and finally I get a call back from a Meredith. Best trained in customer service but "sees the point but we aren't going to change our service". Comical when a resolution to the issues at hand including misleading advertisement on the site and then when u bank on them they switch up plans and you're pretty much stuck to holding the short end of the stick. Least you can do is out an asterisk when they admit that the site displayed truck times do not apply to Chicago and NYC. read more

U-Pack Moving - No warning for NYers on how they switch the time span. None @ all - Movers Near Me - Bay Shore, New York

See all

We moved from Long Island to South Carolina recently and i couldn't be more pleased with the service we received. From the moment of drop off the driver was so friendly and explained the entire process. We packed our truck and it arrived in South Carolina with no damages and right on time. When i called to schedule pick ups and drop offs everyone i spoke to was so helpful and kind. It really makes a huge difference because everyone knows how stressful moving can be especially out of state but UPACK really made this process so smooth and easy for us, i highly recommend. The price was also very affordable compared to other options we considered. read more

I could not be happier with my experience with u-pack. From the first phone calls of walking through the process and asking a million questions to final truck pick-up everything went extremely smoothly. They were always communicative, polite, and flexible with dates, etc. I was hesitant at first but I would highly recommend the service. We hired people to help load and unload (which I recommend) on either ends of our move (I didn't do this through u-pack because they didn't have availability in our area). If you don't want to spend a fortune moving this is the way to go! read more

We moved from Long Island to Virginia. We couldn't be happier with the service we received from UPack. The truck arrived 30 minutes earlier then scheduled on drop off day. We were told anywhere between 8am and 10am it arrived at 7:30am. The driver was super nice and friendly. We were worried it wouldn't be placed on our driveway because it was sloped. No worries it went right in the driveway perfect fit. We worked all day filling it and finished up the next morning by placing the bulk head in. The next early afternoon they came to pick it up and we left for Virginia early the next morning. We paid extra for guaranteed two business day delivery for our trailer to arrive the following Wednesday. It arrived that afternoon and we worked emptying it and finished the following morning with family who lives here in Virginia. Thursday evening a driver who lived in our area came to pick it up. Price was unbelievable half the price of high riding a moving company. Which saved us about 4K. Thank you UPack for making our relocating so much easier and Cody effective. read more

Wow! After talking with many other moving companies the simple move I am making (one pod needed) became days of conflicting information as different agents from same company saying different things and none of them could assure me of the total price for the job. I just spoke with Cory who was so pleasant and reassuring. I asked him when pod is delivered is there a possibility of additional charges. Cory said no. Complete price thats it. I told him what other companies told me, UPack is licensed and uses union drivers. The price is the price. I'm so relieved. If your looking for moving company call 877-706-6448 24/7 service doesn't get better than that! Thank you to Carolyn who always responded to my emails! read more

Upack was easy to book, provided on going updates as to the truck delivery, pick up and drop off. They were even able to drop the trailer off at our storage unit in NC afyer leaving NY. They worked with us and storage center to ensure everyone's parameters were met. If you are ok packing everything yourself I would highly recommend upack. They also had multiple movers they could recommend. All in all we saved around $3k using upack option and hiring a moving company to fill the truck. read more

After doing some research, I figured that I would be able to pack up my own truck and have them drive it down for me. I couldn't really decide between Upack and PODs, however I ended up choosing U-Pack based on their price, customer service and overall friendly and accommodations. I had moved from Long Island to Atlanta, and was finally ready to move the rest of the house down here. I had flown back to NY to pack up the truck. It was delivered on time, as noted. The truck looked small, but ended up being a lot bigger than I anticipated. We reserved 18 of 28 feet of the truck, however ended up using the entire truck load. with that being said, we packed it to the brim! I loved the fact that the truck had bars that you could pull down to hold items in place, as well as straps that they included with the move. Their customer service was amazing as well. We were supposed to move back in June, however due to the house not being able to be sold, we kept pushing it off. I would either email them, or call them, and they would make the adjustment to my file. I must have called them at least 15-20 times to make changes before we settled down and made the actual move. On the day of the move, the staff was very good in accommodating our schedules, as our flight was scheduled at 2. They got there first thing in the morning (730am) to inspect the truck, sign the papers and take the truck with them. They gave us a tracking number as well to track our truck along its route to Atlanta. They were friendly and helpful, and i would recommend them to others if asked. read more

I had all my belongings moved to some containers in Bay Shore and then driven to Florida for a relocation. During the initial call to U-Pack everything was explained to me and the rep patiently answered all my questions. When I had to make a change to the reservation and add an additional container, we discussed options and it was as easy as could be. When it turned out on moving day that other container wasn't needed, it was no charge and no problem. All my things got to Florida on schedule, safe and sound, no damage of any kind. They were prompt dropping off the containers for me to unload, and prompt picking them up. Also worth noting that U-Pack's web site is really really good. It's well designed, everything such as shipment tracking and reservation changing is easy to find and use. The only people I actually met were the folks at ABF in Bayshore and they were all super nice and professional. The whole experience was flawless. Couldn't possibly ask for more. Very impressive. read more

Moved from NY to FL over several trips. Each time we got great service. Prices were always what they quoted, much cheaper than PODS. They arrived for delivery and pickup as promised on both ends. Easy to contact. Highly recommend! read more

After a lot of research, I chose U-Pack for my move from Long Island to Denver. There were no Relocubes available when I needed them, but the customer service agent rented me 5 ft in one of the trailers for the same price. I read a lot of reviews and tips online, so I knew that I had to bring my own packing materials, load the truck, etc myself. Everything was exactly as expected. I have no complaints about this experience at all. I was needlessly worried, as moving across the country can be very stressful, but everything went smoothly. Mike the supervisor was friendly and helpful. I would defintely recommend and use U-Pack again. read more

Would definitely use this company again. It was so easy to order and to receive the cube. Everyone was very helpful & friendly. & so much cheaper than driving a moving van myself. read more