There were oil spills in the back of the truck, the cab was clean - but the back was not swept out and clean.
When I went to pick up the truck they told me that it was for a noon pickup time - when I ordered it for 7am. I work a 9am-5pm desk job and wasn't able to answer the ONE CALL that they tried to schedule the pick up time. They did not leave a message and told me that my mailbox was full - this is not the case, there are 2 messages in there. I did not receive any communications via email or text instead to try and clarify the pick up time, instead they defaulted the time to noon since they "couldn't get ahold of me".
So, not only did they not confirm my pick up time - but then they attempted to place the blame on the customer...not a good business model.
They also tried to say that I ordered a round trip rental instead of the one-way that I requested. This was easily fixed by the store manager but regardless, the woman who was helping me was not knowledgable about the systems and basic functions of the job.
When I ordered the rental I also ordered 12 furniture pads. Needless to say, they were not included in the rental and when I tried to call the shop to let them know (so I wouldn't be charged for missing pads when I returned the rental) they weren't answering and the call went to the corporate help line. Which was all fine and good (I understand that people are busy - especially on a holiday weekend like the 4th), but I was told that they would give me a call within half an hour to discuss the mixup and they never did call me - ALL DAY. read more