Whoever I spoke to on the phone gave me absolutely terrible service. She was yelling at me before…read moreshe had even confirmed my name (I was NOT the individual she thought I was) and proceeded to barely fix the attitude after she realized I wasn't. I am not looking forward to returning my truck to this location.

Customer service like the 80's when people still cared about each other and about doing a good job…read more Everybody in this place is friendly, knowledgeable and eager to help. Felt like I was in the twilight zone as you just don't get this kind of service and expertise with a friendly disposition anywhere anymore it seems. And they were all like this as I observed they were all going out of their way with the customers they were assisting. We broke down on our way to NY a couple days ago, and had arranged for a truck at this location on our way. Had to totally change up reservation and timing, leave our car at the location, get to NY to do a pick up and then back to Scranton where these guys got us set up to tow my car back home behind the UHaul. These guys and gals are dialed in and actually want to help you and they do. Total difference at my drop off spot, place empty, kid up some stairs on the phone while playing video games and me yelling up the stairwell. Still didn't hear me so I had to go through 5 minutes of prompts on the phone before I got their line ringing. He bounds down the stairs, notices me there and say "oh, hey...." Hat's off to the Scranton U-Haul crew, true professionals, and made a difficult trip way, way easier. God bless your crew!

Still waiting to hear back from you Storage Sense on how you can help me with the almost 50%…read moreincrease in my rental rate. I emailed you two days ago. You clearly havent put the extra money into capital improvements or customer service. People who rent storage space are very often the most vulnerable and financially insecure parties. What can you do?

We rented a unit in October for $59. They raised the rent in January and then again in March. We…read moreare now paying $134 for the same space.

Beware! If you use a credit card, they will charge and hold your account $10.00 PER SWIPE! So if…read moreyou use a $7.50 washing machine, it's $10.00. If you swipe it for a .25 cent per 6 min drying cycle, they take $10.00 out of your account for 24-72 hours!!! And there are no machines in building that you can swipe your card and just get $10.00 in quarters to use in their machines. No signs on ANY machines letting you know this either. So....use cash or stay away.

Super nice woman helped me set up my storage unit and walked me through samples to decide on a…read moresize. The mascot of the place "Moose" is a sweet distraction for anyone waiting. Storage units are hard to come by right now but I got on a waiting list and had a unit within a short time that fit my needs perfectly. I would definitely recommend this business. They have a safe and secure setup and different sized units. To accommodate as well as climate controlled should that be needed.