I really wanted to be able to leave a good review for this rental. However, as things progressed,…read moremore and more issues came up that could not be ignored. When I first set up the rental, we were supposed to get it from Lee summit and I got a phone call saying that I had to go to the Olathe location, which is a much farther drive for us. I was not excited about the extra long drive, but it is what it is. I had schedule to pick it up at noon but the Olathe location closes at noon so that would have been impossible to do so we showed up a little early. When we picked it up, we were surprised by a extra $300 deposit that we were not told or aware of ahead of time. The manager was the one that gave us the rental and offered to split up the payment so that we didn't have to pay out so much that day. He said that he would call me halfway through the trip to pay the other portion and it could be paid with just our debit card. It did not have to be the credit card on file. I never heard from him so I called the next day and when I did, I was told that that was incorrect, it had to be paid with the card that was on file. They could not take any card information over the phone. When I returned the van to the lee summit location, we were told it was going to be more than what we had been quoted originally, but they didn't know why. They told me I had to reach out to the Olathe location to find out what the extra charge was for. When I called them, they said it was because I picked it up earlier than I scheduled. So they charged me for another day. The guy that I talked to about it said that he would talk to his manager about what they could do about reimbursing me and he would call me back. A week later I still have not heard anything from them and when I try calling them, I'm waiting for over ten minutes for someone to even pick up the phone. Instead of hearing back from them, I received another charge for the toll roads that we drive through, which was warranted, but was charged to my card with no warning. On the top of all of that, there is such a thing as crosswind assist on the Sprinter van and that thing is, the most terrifying thing I have ever experienced. It is supposedly a safety feature that keeps you from drifting into the other lane when there's a high crosswind. How it prevents you from doing that is it locks the front and back tire while you're driving down the highway at 65 miles an hour. Nobody told us about this feature and we were blindsided by it, and it is extremely scary when you're driving and all of a sudden, your van just breaks out of no where on a highway. We will definitely not be using enterprise ever again in the future. If you choose to use them, please be aware and pay attention to your bill.

I dealt with Nathan K and Kevin K, and they were very helpful and professional. Anyone who…read moreknows me, knows that I am very particular about quality and service received, and these guys were very helpful when I ran into an issue, and helped everything to turn out great! I will definitely rent from them again next time I need to rent a truck!

Ask for Kaela or Dominic. They took good care of me when I needed a 24' trailer. Keala stayed after…read morehours till I got there to pick it up and Dominic knows how to put out fires.

From the owner: Looking for Kansas City rental trucks or vans for your next job site, group trip, or big project?…read moreYou can get a customized vehicle for business or personal use from City Rent A Truck.

Fantastic experience! Staff was friendly and courteous, got me in and out in a flash. New trucks…read morewith amazing gas milage. Everyone who needs to rent a truck should use city rent a truck!!!!

Charged us to put gas in the tank and wouldn't at least give us a single mile ride to the other…read moretruck we also rented

I went in for a quote today and it was one of the easiest things I've done in a while. Teresa and…read moreAmanda we're awesome and offered a lot of points that I had not thought about. That meant they did a lot of talking but it was all super helpful, friendly, and professional. Amanda went as far as to print and text the quotes to me so I can go back and refer to them. Even if there was a place that was less expensive, based on the type of support I got today, I would rather bite the bullet and pay more for great expediences like today. Thank you all and see you in a few months!

Do not trust this place! Ripped me off for 400 bucks and lied to me about what it was supposed to…read morebe.

Excellent customer service and fair pricing. Shows up on time. From front office, to set up and…read moredelivery, it has all been a wonderful experience! Far, far better than two other providers i have had in the past.

We've been customers for over 25 years and over those years have been approached by the big…read moreregional providers to switch - new tanks, no cost to switch, they'll reimburse us for propane in our tank - we've been intrigued but always said no. We recently had a service call and the guy who came out and made it all better was Tim Nash - as in Nash Gas. The second generation owner - totally professional and knowledgable, but also knew us - knew me and my wife, our house, our layout, and our dog Blue. You can't get that from the big providers. I've also compared their prices against bigger providers - absolutely in line. My family is proud to be getting great service and value while supporting a local family business.