Guy at the front, kept trying to make "jokes" which were quite invasive and uncomfortable, even making multiple comments accusing us of selling drugs out of the vehicle... I was moving a mattress to my apartment... when we left with the keys, they didn't explain the expectation upon returning, then proceeded to add fees. when asked about why we got back less, the woman at the desk, Bree proceeded to act like she didn't owe us an explanation to where those charges came from and to shut me up by acting as though I smoked in the vehicle and I was lucky I didn't get charged for that. However, I had the truck for less than an hour, I was the only one in the vehicle and I did not smoke... She was argumentative, rude and unhelpful. I don't know how this establishment is still open. Probably from scamming people. if I could give this less than 1 star I would. read more

Waited forever in line to request a propane refill, was told to wait for someone to come out to help me, waited outside for over 15 minutes saw customers who were behind me being leaving after being taken care of, when the clerk who told me to wait came outside assisting another customer I went in and waited even longer without any further communication or assistance so left after probably wasting 45 minutes of my day read more

Don't go a try to get propane. Yo will wait for 30 minutes or they will tell you they don't have anyone to do it.

Two problems with U-Haul's Lexington operation: 1) incompetence and 2) creepiness/dishonesty. Per incompetence, I scheduled a 10' truck to pick up at one location and was told a few hours later that I'd have to go to a different location, but when I got there the place was locked up. Nobody home. I called the main U-Haul phone line and was steered to the main location on New Circle Road. I was kind of in a hurry because I had also scheduled moving helpers from U-Haul to meet me at a certain time and place. (I wound up being half-hour late because of U-Haul's scheduling incompetence.) At the New Circle Road location, I was taken to the wrong truck, that is, not the one I had rented. This took some time to work out and the automated check-out/check-the-truck-out process was messed up as a result. That is, I ended up recording online my inspection of a different truck than the one I left the lot with. Incompetence continued with the U-Haul service through which you contract for moving help. In the online form, I specified the location where I wanted to meet the movers (a storage unit) and where I want to move items (my house). I even called to confirm that everything was clear. Despite this, the movers showed up at my home instead of the storage unit and then charged me the extra half hour it took to drive from my house to the storage unit. Per the creepiness/dishonesty factor, when we arrived at my house, both movers immediately asked to use the bathroom, so I directed them to two different bathrooms. This just seemed odd to me, like they were checking out our house, and it got weirder due to the questions they asked us that made it appear they were casing our house for a robbery, such as: What is my birthday? Do we have collections of things in the house? (I assume they meant do we collect things of value?) Where is our bedroom and what kind of stuff is in our bedroom? And, most creepily, do my wife and I sleep in the same bed?!! The dishonesty continued when the movers were about to leave and demanded that I pay double the rate I had agreed to - $500 instead of $250. They said the extra money was because they were on the job for more than 2 hours - even though the additional time was caused by U-Haul's incompetence mentioned earlier - and for moving a large piece of furniture - even though the contract I signed simply said for 2 hours of moving assistance, period. Nothing about special charges for different kinds of furniture. When I objected to the ridiculous price hike after the job was done, they agreed to reduce the extra amount to $125, which I paid to get them out of the house. Still, a job I had contracted for $250 ended up costing $375, not a trivial increase. When paid via Venmo, one of the movers took my phone to "help me" and then did something out of my seeing in order to enter a special "promotion discount" that I never saw and which he was vague about exactly how much it was. I'm beginning to wonder what he may have done in terms of stealing from my Venmo account or setting it up to make stealing possible in the future. As I said, there was just an overall vibe of creepiness and dishonesty about this crew. read more

The staff is totally unprofessional. I waited 1.5 hours to get my propane filled because they guy was coming in. This was a total lie instead of being honest and saying they could not do it, they had me waiting for someone that was never coming in to begin with. I had a crew that I was paying hourly siting around waiting for propane to finish a job, this cost me and my business a lot of money, because of uhauls incompetence! read more

Did not have our rental available that was scheduled BOTH online AND over the phone for 6:30 AM on a Sunday (out of business hours). We could not get our rental, despite the ticket being placed two months in advance with communication at 1 p.m. the day before (hours before their closing time at 7p.m.) The incompetence here is pathological and seems to be a trend per all previous reviews. The best thing U-Haul corporate could do for this location is close it down and blacklist all site employees from working at U-Haul in the future. read more

I had a great experience at this location. Naquez Pringle was the employee who helped me and he was very professional and went above and beyond to ensure my needs were met. I would recommend these guys to anyone. read more

Not reviewing this location but U-Haul itself. Absolutely disgusting how they treat customers. Customer service at the 800 number are rude, unprofessional, and could care less about customer needs. It took me over an hour in 90f heat to turn in a truck I rented. Then, 24 hours later the truck is shown to still be out in my possession. WTF !!! Called customer service and they were horrible. Basically told me it's my problem and that I can't rent again until this transaction is completed. Absolute nightmare.! When I asked for their corporate number they hang up on you every time or transfer you to some random department. The AFM for Lexington KY called me and resolved the issue eventually and he was very caring and apologetic. But now you have lost a loyal customer and U-Haul could care less. I will not spend a penny at U-Haul ever again. What a horrible company! Shame on U-Haul who read more

I will never rent from this location again. The office was disorganized and computers were not working properly. The truck I rented reeked of cigarettes. I was charged a surcharge of $79 for being less than 30 minutes late returning the vehicle due to traffic. Never again. read more

They were disorganized and couldn't find the key to our rental. We had to drive all the way to Versailles to get another rental. Don't rent from here! read more

Completely Incompetent. Their mistake and poor management is going to cost me hundreds. They don't know what they are doing. If you value your time, money, and safety, TAKE YOUR BUSINESS ELSEWHERE. The General Manger is non-understanding. Filed a formal complaint with corporate. read more

These people are in NO hurry, literally taking a break right in front of me while I'm needing a rental. Already paid and still waiting, and waiting, and waiting. I'll go to another location next time, if at all. read more

What a horrific experience. We booked a 10 ft truck and car trailer to tow my son's car from the 1-800 number. Everything was booked and paid for in advance. At 4:38pm on Friday we were informed the closest truck was 100 miles away in the wrong direction for the rental scheduled weeks ago for Saturday morning at 9am. The only reason we found this out was because he called. We were told they were going to call my 6pm with the news. It went from horrible to more horrible. When I called and spoke to a local dispatcher he said there was nothing else they could do. He offered to transfer me to his supervisor. He actually transferred me to another company. She said ma'am, this is not uhaul, they pull this crap all the time. Yeah. I spent 4 hours on hold in total only to be told they would refund our money. What a flipping nightmare. Can't say enough how you cannot trust this company. How unfair you have to give one star to post and they don't offer negative stars. read more

Front clerk and assistant manager were extremely rude and caused problems for our rental the entire process. We will never rent from that location ever again and possibly any other uhaul. Extremely disappointed and upset with the those employees and hope there is some kind of reprimand for those individuals. Every other employee apologized for their behavior and were extremely nice and polite. Bad apples for a company. read more

If I could give zero stars, I would. This business' manager is highly unprofessional. She needs to understand that U-box storage is simply that...STORAGE. It doesn't matter if the customer has had the U-box in STORAGE for 4 months. This is a product and service your company offers and the customer PAYS FOR IT. Hindsight is 20/20. If I could go back a few months, I would have used PODS. read more

I wish I could give this place zero stars...they were a nightmare to deal with. Beyond horrible equipment and customer service. Truck we RESERVED was unavailable at day of pickup. All they had was the largest size. Got truck all loaded and emergency brake became stuck. Called customer service who told us they cant do anything until we unload the truck...this took 2 hours to load. Eventually, I got the brake to release. We were told to bring the truck back with a full tank of fuel. Well, I guess I was 1/2 a gallon short so they charged us $20 extra dollars. Anyways, they quoted us $110 with the smaller truck we reserved but were unable to get. Bill we received was $220 for a bigger truck we didnt even need. Never again will we even consider using uhaul. You guys REALLY, REALLY suck. read more

I made a reservation in person with Richard Washington for a 10' truck weeks in advance. He or someone changed my order to a 20' truck a day before my pickup date, never bothered to tell me, and then he pushed me off to the UHaul national number to find the 10' truck I requested - which could not be located. Terrible customer service. I will never use them again. Beware of UHaul website reviews, as they are screened. Customers cannot post directly but are send a link by email which is then submitted and screened. A very nice man in Georgetown got me into a 15' truck, which I used. Even he agreed that UHaul management is horrible. I will use Budget for a rental next time. UHaul has gone to the dogs. read more

Rented a 6 x 12' pull behind trailer today. Came back with it at 7:20pm (they closed at 7pm). Wasn't due back until the morning but I thought ... I want to take it back now. Arrived as the Manager is leaving and locking up. William Martin. Mr. Martin offers to unhook and set the trailer in place for me. I said to him, it's 7:20 ... you all are closed ... that's okay, I'll get it. Mr. Martin says I don't mind at all. Note .... It is raining and I am sure he is looking forward to heading home. Way and beyond! Thank you! This is the third time I have rented from this location. Always courteous, each staff member I have ever tt at this location! UHaul ... 5 stars for this location! read more

I actually had a very good experience with this location. I rented a 26' truck with auto trailer that was booked online. Showed up at my time and truck and trailer was ready. The Auto trailer had a tire strap that was almost cut completely, the staff got another new one and replaced it while I waited. Yes, It delayed me for about 20 minutes but they fixed they error and even helped me load my car onto the trailer and made sure it was secure. I was also told that the fuel tank was full, however when I entered the truck it was only half full, the manager changed my contract to reflect this. My advise to renters is to check the equipment before accepting the truck or trailer and be kind to the staff and it will go a long way. Be sure your comfortable with driving such a big truck, these things can weigh as much as 26,000 lbs. That's a lot of damage you can do to yourself and others on the road if you are careless or not comfortable driving something this big. read more

Incompetent staff, horrible customer service. Go to Penske across the road for better rates and better service

Nice selection of vehicle rentals but terrible customer service. Cashier was very rude and made it seem like we were making her job incredibly hard. Manager was a pain to talk to as well. Don't expect anything but a raised voice when you ask a simple question. read more

Horrible , horrible customer service. The manager is rude, our driver came for a deliver and he loaded him unsafe and refused to fix it when the driver was concerned. I would not trust these people here. Would rather do business somewhere else. read more

We rented our uhaul from them and the service was awesome!!!! We also had 2 great movers from uhaul. I can't say enough about Q and D, I would highly recommend these 2 guys for a quick, stress free move!!!! read more