Good customer service throughout hectic move from one state to another! Very understanding, helpful…read moreand accommodating when issues like weather came up during my rental period.

From the owner: Save Up To 20% When You Reserve Online Today!read more

This location is no longer open. After being told it was, I drove 88 miles from my destination to…read moredrop a truck off a day early. Upon arrival, I thought it was strange that there were no other trucks. I called customer service to confirm I was at the correct location. Unfortunately, Budget only has customer service from 8-5 CST! It was 5:30 MST. I was transferred to their reservations center and told that I was misinformed. The guy told me that I would have to return the truck the following day as the new drop off location (Fort Collins) was already closed. I advised him that it was 150 miles from my original destination and after driving 500 miles, I was not making another 300 (roundtrip) mile drive. I told him I'd drive it and drop it off that night. He stated that there was no after hours available at the location. He told me that if I did drop it off, I would be liable if anything happened to the truck. I didn't care, I was tired and done with moving. He then transferred me to a "supervisor" but gave no explanation for the transfer. This added fuel to the fire as I was already upset and had to repeat the story. Needless to say, I got nowhere. I drove and dropped the truck off and to my surprise, there was an after hours drop off! Side Note: The whole thing was a mess from the beginning. The truck I reserved was not available to rent even though it let me online. They refused to upgrade me to a larger truck for the same rate. I ended up moving across the state with a cargo van.

Awful customer service. Awful attitude. Working with…read morecorporate office to figure out what happened in my bank account. Waited at store for 40 minutes to drop off truck. I don't pay retail for BS. Spend your money ANYWHERE ELSE

I would leave a zero review if I could. They just canceled three days before our cross country…read moremove. I even called to confirm that we had a contract. Never again!

Unfortunately U-Haul has a different way of doing things when it comes to reserving trailers. They…read morehave the one way and return ones but luckily this one had one I could rent. I have to say they were probably the best one I've rented from. You can use the App to reserve what's needed at a great price. The best things was their guy came out and helped install and inspect the trailer before you took off. Usually they would give you a key and send you away...lol

DO NOT GO TO THIS U-HAUL. First, the lady on the phone told us it would only take 1 hour for a…read morehitch installation. However, it took 5 hours. Then, when they were finally done we went to look at the installation and the mechanic scratched our cars bumper. (We took pictures of the bumper early that morning and it had no scratches) FINALLY, we get on the road and realize that they did not wire it correctly.. Leaving us with no running lights! THIS UHAUL LOCATION IS AWFUL!!!