We had our family SUV there for over a month, received a huge bill and still had to take it…read moredirectly to another mechanic anyways. It was a coolant leak that spiraled and turned into a lot of hours in labor charge$$, guessing on radiator, thermostat? maybe, hoses, heater core, parts and symptoms over 3 weeks in dead of Winter. In the end was told to "get a head gasket replacement", but why was that not checked first when told that SUV was overheating? A compression leak down test or a coolant combustion gas test should have been the first thing done, then go from there. We just got a large bill and a larger one now looming... We are local, and like to give locals good reviews, but this was a most painful experience, and we had to rent cars for a month just to get by. He had somebody quit in the middle of all this, so I get that, but the communication there was very lacking, as we would go 4-5 days with no updates to the progress, kept us wondering every day if we should extend the rental car agreement, a day,a week, two, who knows? There is nobody working the front desk to call, so you are calling Nick directly and he's the one working on cars, so we weren't sure if he was getting messages. Every excuse was that he was always working on somebody else's car instead of ours. Engine was missing some parts by week 4, I had to go buy to replace after getting it back. He did refund me though. Interior of car was received as filthy and took over an hour to clean. I think that the A/C refrigerant was also lost in the radiator swap, I'll find out in the Summer. Bush's, McBrides, and Randy's were booked out 2 weeks when it overheated, or I would have gone there, so took a chance here and would not recommend.

Nick came in on Super Bowl Sunday to replace my radiator last minute! Life savor. Always affordable…read moreand always quality service that does not break the bank. Thanks again for keeping us on the road!!!

Today we met with Amber and she was just a complete delight! Highly recommend working with her for…read moreyour rental space needs.

Prices start ok, then paperwork, insurance, all kinds of things you don't want to do that add to…read morethe cost of renting. Also glass door was broken for a month, every time you ask about it, oh they are going to fix that soon. Well, they didn't and I left. The glass door was the only way out to my boat, had to walk to the front of the building every time, gets ridiculous. So if you want to get one for a couple of months, you'll be fine. Anymore time than that, you will hate it.

I scheduled an appointment as a returning customer to test drive a specific Chevrolet Silverado…read moreTrail Boss that I was seriously considering purchasing. I drove approximately 2.5 hours and even took time off work because I was interested in trading in my current Trail Boss for this truck. When I arrived for my scheduled appointment, I was informed that the vehicle was not even on the lot because a manager was using it as a demo vehicle. It was extremely disappointing to make that drive only to find out the truck I had an appointment to see wasn't available. I want to specifically recognize my salesperson, Christian, who was professional, apologetic, and acknowledged how frustrating the situation was. This was clearly not his fault. My frustration is with the dealership's scheduling and members of management. If a customer has a confirmed appointment to see a specific vehicle, that vehicle should either be available or the customer should be notified before making the trip. Unfortunately, what should have been an exciting visit ended up being a significant waste of time, fuel, and a day off from work. I hope the dealership reviews its process so future customers don't have the same experience.

Bought a Dodge Durango and very happy with the purchase from start to finish, my salesman Ben was…read moregreat with transparency, he made it a pressure-free environment, and was excellent at communication with every step of buying a vehicle. Highly recommend him and Progressive Auto Group in Massillon, Ohio.

Talked to another shop previous to taking my car here for repairs. Was informed by the other shop…read moreON THE PHONE that they could not service the type of transmission I have. Took it to "master" tech and they charged me $200 to tell me the same thing. Odd how they couldn't tell me before hand that they are not equiped to repair my vehicle. Complete rip off.

Jake at Mastertech has made this whole process so easy. I was able to have my car towed there. He…read moreinformed me of all of the payment options available and not to stress yet about the cost. He then notified me they have loaners to use while repairs are being done. I had a a difficult time to come pick up the loaner due to kid's schedules. He informed everything could be completed via phone, so I was able to get after hours. Thank you, Jake, for making this process less stressful! Ashley M