Great U-Haul rental site. Larry gave great customer service!!! I highly recommend this business…read moreand will be back for my next U-Haul rental.

I rented a 5' x 8' enclosed trailer from the cap stop in North Canton, OH. After picking the…read moretrailer up, I noticed it was towing very rough. I pulled over to inspect it further and saw a completely worn tire with a ridge in it. I immediately called them back and asked for a new tire. I was told I needed to go through their roadside assistance team to get a replacement. After numerous phone calls a service provider came out but didn't have the correct replacement tire even after I sent him a picture and the specs of the tire. I waited another 2 hours for a different provider to come and change the defective tire. The roadside provider advised me not to rent from the smaller uhaul companies like this as they don't routinely perform proper inspections of their equipment. My trip was delayed for over three hours and even more concerning, my family and myself were put at risk. Upon returning the trailer, I asked if the rentals were inspected before they were rented out. I was initially told yes, but after requesting the documentation, I was told there was none and the only inspection is a kick of the tires to make sure they have air in them. The guy I rented it from, Larry D., also refused to refund any of the rental or give me the contact information for his supervisor or the corporate office.

I made an online reservation for an upcoming trip to visit family in West Virginia. Three days…read morelater I received an email saying I should call to confirm my rental. When I called, the woman on the phone verified that the driver has insurance and a credit card. I assured her he does. Then she asked where he was traveling to and when i said West Virginia, she said, "Oh... I have a very small fleet of cars and they are old. I don't really like them to go out of state so I don't think I will be able to help you..." Friends... if it seems too good to be true... it is! Don't trust this rental company!!!!!!!!!

What they told you is not always the same as they did. They told me first month free, but actually…read morethey charged me the storage fee for the first month.

I am giving 1 star for multiple reasons. Firstly, I was overcharged for miles I did not use. The…read moreprice for a cargo van with the safe-move insurance is about $35 all together. Seeing that it's $0.89/mile and we only used about 20 miles before dropping the van off, I should have only been charged about $53-55 in total. I checked my Uhaul receipt and the charge was $111... Secondly, I spent way too long trying to get in touch with the manager at the North Canton location and was continuously transferred to their corporate line instead. Corporate could not reach the North Canton Uhaul either after several times of trying to reach them. This was not a good look whatsoever. Thirdly, after days of waiting, I received an email that stated I was being refunded only $28.. This wasn't even close to the amount I should have been refunded, not to mention I did not receive a call back, nor an explanation. So I had to call again, was transferred to their corporate line and then an associate put a note in to the manager at the North Canton location once again to refund me the proper amount. I finally received a call from the North Canton manager, Rosie, who told me I was only being refunded an extra $8... This totals out at around $37 refunded. This means that in the end, I was charged $73.72 for a cargo van only using 20 miles.. I'm still owed roughly $18.. Do yourself a favor and stay away from this Uhaul or any Uhaul for that matter. This was my first time using their service to move furniture and it has been an absolute nightmare. The North Canton location and their general manager should be investigated by corporate for misplacing funds and never answering the phone.

I was very impressed at how easy it was to rent this location and how friendly the store…read moremanager/owner was. Using this van was a big help to me and the location was not far from where I was staying. Everything was fast and easy. I will definitely recommend this location to other friends