I had stopped by this location while on a moving trip from Nevada. The truck I had initially rented had a turn signal go out, and we needed to find a solution to continue our trip safely. This was already a little odd since I had a brand new truck. I ran into Erik, who offered to help IMMEDIATELY. This man displayed excellent customer service. I didn't give this location a dime and he still jumped in and made sure to get me taken care of ASAP. Due to the vehicle being new, he even had a backup plan to get me on the road in case he couldn't get me going. He was diligent and kept at it and got it fixed and sent me on my way with nothing more than a handshake. I can't speak for others experiences, but this owner definitely wants to take care of the customer. Thanks Erik! read more

Hello, I rent a 5x5 storage unit on the second floor at the following Uhaul business: 1801 Atrisco Dr NW, Albuquerque, NM 87120 ( Behind the Walmart Supercenter on Coors and I40) The elevator has been out for a couple of weeks. They are requiring tenants to haul their belongings up and down the stairs. I keep some furniture that is significantly heavy in my storage. I have physical disabilities that prevent me from lifting heavy items up the stairs. Also the accomodations make it very likely that my things would suffer damages having to be moved in such a manner. Today I went into the office and asked to temporarily use another unit on the ground floor. I spoke to John he was working alone and the manager/owner was not there so I would have to wait til the morning to speak to him. John said all his ground floor units were renting and no refund or credit would be offered. He stated that the elevator was a convenience and not a guaranteed amenity. He said that he had a unit outside and that he would have to charge me the listed price, $75 a month. I am seeking compensation for the month since I have not had full access to the unit. I am seeking compensation and reasonable accommodations under the Americans with Disabilities Act. read more

Needed to rent a pickup truck to tow a trailer, we made a reservation and made sure to TRIPLE check that eveything was going to fine and was told it was. Arrived to this location and was greeted by a very unfriendly woman who obviously hated her job. I spoke with the manager Erik and he was very rude and unprofessional. Obviously very sexist towards a woman driving a truck. He was very rude and kept speaking over me when I had a question and then would tell me to let me him finish talking first. He raised he voice on multiple occasions witch I see totally unprofessional. When asked for the lady's name working they would not give me that information. Told me to call corporate and I will be doing that and filing a complaint against everyone involved in the situation. They didn't make anything clear. And when questioned about it became very hostile and rude. Definitely do not recommend. read more

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Super rude staff that does not care or even look you in the eye. They advertise a certain price for moving supplies, but when you go to pay, the cost is higher. When questioned, they say that the price recently increased and they don't have the tools to change it on the shelf. The manager could not care less, and they refused to honor the advertised price. read more

Impressive! Every staff member encountered on 9/28/2021 went above and beyond to make this a smooth process. Thank you all for your kind service! They all deserve a raise!! read more