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    U-GRO Lancaster | Hempfield

    5.0 (1 review)
    Open 6:00 am - 6:00 pm

    Services - U-GRO Lancaster | Hempfield

    Infant child care

    Multiple children care

    Newborn childcare

    3 More Services

    School-age childcare

    Single child care

    Toddler childcare

    U-GRO Lancaster | Hempfield Photos

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    Ask the Community - U-GRO Lancaster | Hempfield

    Kiddie Academy of Lancaster

    Kiddie Academy of Lancaster

    (5 reviews)

    We've been part of this daycare community since their very first day open and I can't say enough…read morewonderful things about our experience having our daughter there daily. She's now 2 years old and absolutely loves going to school every day. From the minute we walk through the door, she's excited to see her teachers and friends, which says everything to me as a parent. The teachers, owners, and the rest of the staff are incredible--truly caring, attentive, and always going above and beyond to support her growth and happiness. She has learned so much during her time here, from social skills to early learning milestones, and it's been amazing to watch her confidence and curiosity grow. She's built friendships, and the parent community has been just as kind and welcoming. We've always felt supported and connected, and the environment is both nurturing and fun. From open house events to spirit weeks with different themes every day to toddler parades and "trunk or treats" - there have been so many fun activities for the kids and parents. I'm so grateful to have found a place that feels like a second home for her. If you're looking for a daycare where your child is safe, loved, given opportunities to learn, and treated like family, this is it. We looked at so many other schools in the area and this was far and beyond the best one we toured.

    When we first enrolled our son at this daycare, we truly believed we had found a safe, caring, and…read morestructured environment for him. This daycare has a strong reputation at other locations, and in the beginning, things seemed promising. Unfortunately over time, this specific location became a complete nightmare for our family. Our son is 3 years old. Like any toddler, he loves to play, have fun, and be around other kids. He is loving, energetic & curious. Toddlers misbehave sometimes & that is normal. That is why classrooms are supposed to have structure, supervision & teachers who know how to redirect behavior appropriately. Instead once our son began copying another child's negative behavior, he was quickly labeled as "the bad kid." We repeatedly explained that he was being influenced by another student, but the situation was never handled properly. They also were aware & knew this!!!! We were told certain children could not be separated because one child's mother worked there as a teacher & had another child enrolled in a different classroom. Rather than correcting the environment or helping the children succeed, we were constantly being called to pick our son up early when no other parents were being called! We felt as though at this point our son was being targeted. Why continue to pay for him every week when he was spending less than an hour a day in school. We tried working with the director & offered suggestions that could help improve the situation, but our concerns were dismissed. We were repeatedly told adjustments would be made but nothing ever changed. We even had a behavioral therapist come out to the site and observe & assess our son! Nothing was wrong with him! Again a typical 3 year old following what everyone else was doing because of 1 or more specific classmates misbehaving. One of the most concerning parts was what we personally observed on the cameras. Multiple teachers were sitting down on their phones instead of actively supervising the children. We witnessed moments where children were not being properly attended to at all. At one point, our son eloped from the classroom & the assistant director was heard telling a teacher, "Run after him, this is your classroom." The fact that we even had to screenshot so many incidents says enough on its own. What truly pushed us over the edge were the serious safety concerns. An autistic child was reportedly left outside alone for around 10 minutes. Another child was also left alone on a separate occasion for another 10 minutes! How does that happen in a daycare setting? Who is doing headcounts? Why are children not being accounted for properly? These are not small mistakes. These are serious failures in supervision and safety. There also seems to be a major lack of structure & support within the facility itself. The teachers appear overwhelmed & unsupported, which ultimately affects the children. We even offered to volunteer our own time to help because we genuinely wanted things to improve. We were met with promises & nice words but no real action. Over time, we noticed a very high turnover rate not just with children leaving, but with teachers and administration as well. After withdrawing our son & researching other daycare options, we met former teachers from this location who immediately recognized us & asked what happened. Some directors from other facilities even had former students from this daycare enrolled with them. Hearing multiple people reassure us that we made the right decision to remove our son confirmed what we already felt in our hearts, our child was no longer safe there. At the end of the day this is simply our family's experience. Other families may have different experiences but we strongly encourage parents to do their research, ask questions, observe carefully, & trust their instincts. A daycare can have a great name but that does not guarantee every location operates the same way. Children deserve patience, protection, structure, & care. Parents deserve honesty & peace of mind. Unfortunately, we no longer found either here.

    U-GRO Lancaster | Rohrerstown

    U-GRO Lancaster | Rohrerstown

    (3 reviews)

    This company has the potential to be amazing, and yet, they are sub-par at best. We are taking our…read moredaughter out of Ugro after attending for almost 3 years because her development has noticeably slowed down and she has been increasing in negative behaviors. Ugro offers a lot of amazing resources; cameras to see what your child is doing throughout the day, a giant indoor playground, and a newer facility with a lot of resources/books/toys. Despite having all of these fancier things, the teachers, leadership and quality of care is bad. We started looking for a new daycare last year when one of the teachers in the Turtles room was seen on camera dragging children across the floor by their arms, and my daughter was grabbed at the chest and yanked forward in anger during nap time. (I still have these videos with proof) These issues were reported to the Director, whose response was "we reviewed the video footage and did not see an intent to harm". There was no apology from the Director (who is thankfully gone now) or the Regional Director Andrea who helped in reviewing the footage. Thankfully, we got moved to the ladybugs classroom where there are two incredible teachers, Allison and Erin (they are the best teachers and care so much about the kids). Our daughter has been moved to a new classroom since she turned 3 and in this new classroom there have been a multitude of issues: -Our daughter, who had never had an accident at school and was potty trained, was coming home with soiled underwear 3-4x/week, every week. o The teachers do not help the kids go to the bathroom and do not ensure the kids are washing their hands. I have witnessed teachers asking the kids "Did you wash your hands?" Of course a 3 year old is going to say yes. o Our daughter has been sick more in this classroom than she has the entire year she was in the lady bugs classroom. o The kids take off their own diapers after nap without any supervisor or help. There is absolutely no consistency in care- kids are put in diapers when they are potty trained. Minimal care and supervision- 3 year old kids serving themselves lunch (watched a boy eating off the serving spoon for a straight 5 minutes). There is constant Ipad usage in the classrooms to entertain the kids, despite the director insisting this is not appropriate and should not be happening. I walked into the classroom in the middle of the day multiple times to drop something off, just to see the kids all gathered around 2 ipads set up at the tables playing games/watching videos. There is little engagement with the kids- you can watch on the camera as kids are shoving, hitting, and being rough with each other, while the teachers just sit at the table on their ipad or looking in the other direction. They do not take the kids outside to play even though they are to go outside daily if the weather is above 32 degrees and below 90 degrees. The activity updates are thoughtless- there is no explanation what the kids are learning, the photos are blurry, and half the time, my child is not even in the pictures. Drop off is chaos. They combine multiple classrooms so there are 25 kids in one classroom- screaming, running around and the teachers do not help with making the kids feel comfortable. I My child has started saying things like "I don't want to go to school" or being very clingy at drop off, when in the past she used to love going to the ladybugs classroom and learning. The new director who has been here for a few months is cold and distant. She does not engage with parents, is not visible, and while she answers emails and says she will follow up on concerns, there are absolutely no changes. This daycare is expensive, one of the most expensive in the county, and you most certainly will not get your money's worth by taking your kids here.

    My son has only gone 2 days so far and i already added an additional day because not only the staff…read moreis amazing with him and with me, he is babbling more and saying a sentence which he hadnt been able to do before. The teachers are very kind & update you throughout the day on the sprout about app which i love! I cannot say enough wonderful things and we're just starting out!

    U-GRO Lancaster | Hempfield - childcare - Updated May 2026

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