First, the name online and on Groupon show as U&M Spa, but the sign on the building states U & Me Spa. The first impression of the place was NOT good. It's right next door to a restaurant and you can smell everything they are cooking from inside the "spa". Spa is in quotes because this is definitely not your traditional spa or spa experience. I had and confirmed an appointment with Emily. When I got there, I was asked to pick a scent from the selections of essential oils. I picked one not knowing what this was going to be for...When I asked, I was just told "yes".
I was taken back to a room and the girl was starting to walk out. No mention of what I should be doing and I had never been here before. So i asked, am I supposed to undress or just wait or? And was told "yes". She pointed at a very small robe hanging on a hanger. So I just changed by taking off the shirt and bra and put on the robe. Laid down on the table and covered up with the crib sheet that was laying on the table. I assume it was a crib sheet because I can't think of another that is that small. You can't cover your fee and chest at the same time.
The girl came in with a mask on and I said "Hi are you Emily" and She said "Lulu"..... um so where is Emily? lol No communication at all. I just assumed Emily wasn't there because she proceeded. I bought a Groupon for a 120 VIP treatment which was to include a 60 minute facial and 60 minute head spa treatment with shoulder neck and upper back massage. This isn't a traditional facial. It was basically a face massage. Nothing about it had to do anything with skin care. When I would try to ask any questions about what was being done or used, the response was "yes, good for face". But the question was not a yes or no question. It was "what kind of a machine is that? " and "what is the purpose of this for the skin?" Or "what does this do for the skin?" I have never had an ultrasonic machine put on my face before and it was very uncomfortable. I've never been in any facial that did this. I emphasized during my entire visit and in my appointment notes that I am allergic to citrus. I kept getting asked things like "Is Lemon cream ok?" I listed out Lemon, Grapefruit, Lime, Orange as examples of things that aren't ok to use but yet still was asked. The facial massage part was relaxing, but after a while my back was hurting from laying on the hard table and I just wanted it to be over with.
I was taken to this semi curtained area for the head spa treatment. I've never done anything like this so wasn't sure at all what to expect. There was something that reminded me of a zero gravity massage chair behind the curtain but in a laying down position with the legs part bent to the floor. I was told to get on there. The legs part came up to complete the full laying down experience. Then the table massage began. Parts of it was painful but honestly the table massage is the only reason there are 2 stars. That was the best part of the entire experience.
My head massage began and my hair started to get brushed, then washed twice. They put a heated and scented eye mask over your eyes so you can't see what is going on. The girl doing my hair (I assumed was still Lulu) kept getting interrupted by other coworkers. But for what, I am not sure as I do not speak the language. However, I later found out that Lulu left mid treatment and I have no clue who the woman was finishing me up but she answered the phone mid treatment and walked away at one point. The one thing that is VERY unsettling especially if you are already overheated due to the lack of air conditioning and the scalding water being used, is they put this giant plastic dome over your head and turned on steam. For someone who is claustrophobic, this was horrible. I had to remove the eye covering because they placed some sort of blanket over my face making it impossible to breathe, so I had to move these things. That's when I realized I was encased in this "thing". I asked what the dome was for and what it was doing and all I heard her say was "yes, more heat". She kept trying to cover my face with the blanket. I was asking the lady to please just leave the blanket off so I can breathe and not feel so closed in, but instead she stopped the treatment immediately. The chair got turned off, she took the dome off and she walked away. I was asked later to get up and follow her to a room to get my hair partially blown dry, but then realized my entire back was soaked as were my shorts and underwear. They take no precautions to make sure the water from washing your hair doesn't end up in the chair with you. I had several errands I still had to run after this but couldn't do so because I was sopping wet. So was forced to go home to change. I am VERY happy I didn't spend the $189 list price for this service as I would be very very upset. The only good that came from this is that now I know I want a zero gravity massage chair. I will not be back. read more
