Wonderful experience and very professional. During one of the worst times we must endure, they…read morewalked us through the process and answered our questions. The service was seamless and was noticed by all who was present how everything was thought out. My family will be using them again whenever the need comes again. Family owned and operated.

The director basically lied and over charged my family almost twice as much as it should have. He…read moreimmediately placed the obituary in the paper locking us in when he was specifically asked not to do that. This funeral cost my family 18,000 and the site and stone were already paid for. We were supposed to have two memorial services and it was listed as Viewing one day. Funeral service the next and stated the funeral home was "open" at 8:30 am the day of the funeral service. The host proceeded to get short with me when this was being discussed with my other family member. When I asked other homes in the area they said an average funeral should be 7-9,000.

If you request a meeting to pre-plan a funeral St.Pierre_Phaneuf will charge you $250.00 dollars if…read moreyou decide to use a different funeral home.

I come from a very modest family. When my father recently passed, it was my job to make sure that…read morehe was taken care of. After calling many different places, I found New England Funeral Center. They treated our situation with dignity and overwhelming professionalism. The staff was incredibly helpful with pricing and finding the right fit that honored my father while still working within our budget. To be honest, if I read the reviews of this place, I may have passed. Trust me, the reviews are inaccurate. I would recommend this place to everyone who is willing to listen. A very big thank you again for all of your help New England Funeral Center.

We were looking just for a direct cremation for my brother in law; they were nice enough but…read morereally overpriced. They wanted $4100 for nothing except a direct cremation and a $100 urn. They were somewhat unprofessional; my husband was trying to get through this difficult meeting and they were talking about everything except us; their intern, their problems with the coffee maker, etc. It was an odd experience during a somewhat surreal time in our life.

Rarely do I write reviews, but here I must make an exception. Jay and his staff gave us excellent…read moreservice and assistance at the time of our need. Our family member lived in Wilbraham while we live in California. It took only one phone call from me to receive courteous, prompt, and complete service. Our loved one was delivered safely from her last home to the Czelusniaks' care even before we had a chance to complete our cross-country trip to Massachusetts. I am the third generation in our family to have asked for help from the Czelusniak Home -- meaning we have relied on them without disappointment for more than 6 decades. Thank you.