Rarely do I write reviews, but here I must make an exception. Jay and his staff gave us excellent…read moreservice and assistance at the time of our need. Our family member lived in Wilbraham while we live in California. It took only one phone call from me to receive courteous, prompt, and complete service. Our loved one was delivered safely from her last home to the Czelusniaks' care even before we had a chance to complete our cross-country trip to Massachusetts. I am the third generation in our family to have asked for help from the Czelusniak Home -- meaning we have relied on them without disappointment for more than 6 decades. Thank you.

I called to get help with getting a death certificate after my family member had been cremated by…read morethem. The owner said I get it from the town. (BTW--he did not give condolences or anything of that nature.) I asked to get on a 3-way call with the town because the town had told me we get it from the funeral home. The owner said "no" twice and proceeded to hang-up on me. These people are in the wrong business!!

Nobody even like to think about dying let alone who they turn to when someone close does. But death…read moreis certain. Sooner or later. That's why you need someone you can trust that's local and and understands your feelings and your needs in times like this. My step dad passed away on a cold winters night in 1995 after a long illness. After a hospice nurse confirmed his death, Douglas Funeral home was the next place we called. Within an hour, in the middle of a cold, snow blown winters night, they came and took dad away. From that point on they were very understanding and patient. They handled everything and were great. I'm really glad they were there.