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    Tyack James M DMD

    3.2 (6 reviews)

    Services - Tyack James M DMD

    Cavity treatment

    Dental exams

    Teeth cleaning

    1 More Service

    Tooth filling replacement or repair

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    Astoria Family Dental

    Astoria Family Dental

    1.0(2 reviews)
    1.0 mi

    TWICE! I live one hour away. My first appointment (which I had made two months in advance), I…read morearrived only to be informed that Dr. Heppler was not in that day after all (and only a teeth cleaning would be taking place). WITH NO PREVIOUS NOTIFICATION. One year later, I scheduled another appointment (one month out). I phoned the office en route to ensure that the dentist would be in that day and was very rudely informed that Dr. Heppler would not be able to see me that day because Dr. Heppler had made a doctor appointment of his own during my scheduled appointment time. The receptionist snapped at me and accused me of lying because I informed her that I never received a phone call (she literally yelled that she had personally made the call herself). She then proceeded to tell me to find a new location if I had a problem with their scheduling techniques. Well, I do. I have a problem with your scheduling techniques, your rude receptionists, your delinquent dentist never being there, and most of all, your severe lack of customer service.

    Dear Brianne You have my sympathy!! I want to share my horrible story at this dentist office…read more Its been a couple years ago, but I will never forget that horrible day at "family dentist" even the names a joke! I had a head cold that day so decided to reschedule. I was going down those horrible slippery stairs, where the rain and wind blow so hard and there were no grab bars or anything ADA related. The dentist was following us out and talking to the girls as my right foot slipped and went straight up. I couldn't stop myself and fell two fights of stairs. I landed on the bottom concrete area by my car. I was so disoriented, I sat for a minute trying to get my barrings and collect my purse. The young girl I had with me asked the dentist (I don't remember his name) if she could use the phone in his office to call 911. He actually told her no!!, and said she's ok, then turned around and went back inside. He never came to help me up! I crawled to my car 6 feet away climbed inside and drove myself to then Ilwaco ER. I remember driving 20 miles an hour across the bridge, I was so distraught and a little in shock. By the time I got to Ilwaco my right knee was frozen and I waved to a doctor to get me a wheel chair. If I had a cell phone back then I should have called 911 myself but I was so shaken up I couldn't think what to do anyway. I called the doctor a couple days later to talk to him about it. He wouldn't talk to me and the receptionist sounded scared to talk to me. I still cringe when I drive past that gloomy dark office. BAD DENTIST!!

    Tyack James M DMD - generaldentistry - Updated May 2026

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