On Oct. 11, we contracted with Two River Trees to remove a tree in our front yard. We paid $3,000 cash up front because we were told we would get a discount. We were told they would coordinate with BWL to pull a line, removing power from our house for the day. The work was scheduled for the 21st. It did not happen--we were told that the BWL got the wrong day and the tree would be removed on the 28th. On the 28th, no one showed up. We reached out repeatedly and heard nothing. Finally we were told that he had been in the hospital and would reschedule. We waited and heard nothing. He did not reply to my husband's repeated text and voice messages. I finally called from a different number, leaving a message as if I were a new customer. He called back within three minutes saying they were accepting new work. I then said he had our money and we needed the tree removed. He made excuses, saying that he had a funeral that weekend (that was on a Tuesday) and would contact my husband. He did not. My husband made repeated attempts to contact him. On Nov. 24, I told him that we expected a refund--plus an additional $24 for the interest we lost having taken the money out of a savings account. When, after three calls, he did not respond to me, I left a negative review on Home Advisor and when I called today (Nov. 26) told him I had done so. That's when he replied saying that he didn't have our money--his account was in the negative and that our leaving bad reviews made it hard for him to lie up more work, even though he did not offer to complete our work. He accused us of slandering him and blamed us for hurting his business. As of 2/21/25, we have not received our money back and he has made no attempt to contact us to complete the work. read more