DO NOT RENT FROM THESE PEOPLE!!! DIRTY BUSINESS!
If I could leave a zero rating, I would. I agree with the reviews because they lie and keep your deposit. I really wish there was something I could do to get it back. But of course, they don't answer, and they won't let you dispute it. They know most people aren't going to take the time to go to court over it.
I lived there for almost four years. When I moved in, the place was not clean. The carpets were dirty, and there was pet hair everywhere. I had to send messages to the people to come and clean the house and clean out the garage because the garage was full of stuff, and I couldn't even move my stuff into it.
I spent days cleaning to make sure it was spotless. I even asked for extra time to make sure everything was taken care of. I had people help me clean and took lots of photos of the place before and after. The property is in a neighborhood that is being gentrified. So there are a lot of homeless people around and people walking the street. When I left, I made sure any trash was put up neatly outside, like it's supposed to be when you move out of a place. Unfortunately, someone came by and rummaged through it all, looking to find anything they could. That left a mess before the rental agency came to look at the house.
When you look at these photos, does it look like there needs to be professional cleaning? There is one thing I admit to being a little bit dirty, and that is the light above the kitchen sink; there just wasn't an easy way to clean it. And I was already too tired and stressed, so it's the one thing that didn't get a fancy cleaning. I cleaned walls, floors, cabinets, baseboards, ceilings, and everything you can think of to make sure my deposit was returned. The carpets were stained before I moved in, and so this is the cleanest they could get.
One more thing is that after three years of never being late and always on time, I finally needed an extra week. I had spinal surgery, and it set me back a little bit. I asked for some leniency, and they refused. I tried to speak with someone, but they wouldn't get on the phone. I could only message them through the portal. When I kept asking to speak with someone, they kicked me off. The head guy sent me an eviction notice within five days and told me they are not a charity, and I should look elsewhere for that type of assistance. These are some pretty evil people.
One positive thing I will say is that they were always on top of taking care of problems that arose within the home. I never had an issue there. They just aren't gracious and will screw you over in the end.
I'm a disabled veteran, and I almost broke my back trying to clean this place just so I could get all of my deposit back. I was in so much pain afterward. These people do dirty business for sure. I paid $1200 for a deposit. They kept $50 of it for some kind of admin fee, they said. So they only returned $191 of my deposit. If I had known they were going to keep my deposit, I would've totally left the house dirty. Every landlord I've had gives me amazing reviews because of how great I kept up with their home and how amazing I left it after I moved out. These people are just shady. read more