Customer service was poor. I work during the day and had a couch to drop off. I got off from work…read moreat 4:30pm and drove straight to the waste station. I arrived at 5:02pm to find the gate closed and the staff at the gate turned me away. Her response was to come back the next day at 8am (when I'm working). I under stand operation hours, however the rigidity displayed by the staff was unhelpful given the small size of the load I was trying to deposit (a single couch). I'm sure there were still other customers inside at the time. The hours of operation are ridiculous as well. It is a disservice to customers for the waste station to have traditional banker's hours and not have alternate hours available during the week. These hours conflict with the availability of most working customers.

A great place for your garbage, and your hazardous waste. What are you gonna do? It beats putting…read moreyour trash in public places.

Ahmed and his crew helped us clean up and repair after our water heater quietly died. His work…read morecrews were professional and competent, and Ahmed helped us navigate our homeowner's insurance in order to get the best possible outcome. Each step of the process was clearly outlined, and all questions I had were answered. Now that we have our home back, and we are living with the results of their work, I would not hesitate to recommend Ahmed and his crew.

I don't feel that they explained enough about the condition of the ceiling would be in after the…read morejob was finished. I'm happy to pay an additional $2000 before we can eve. begin Re texturing furthermore our window trim was damaged and they claimed that damage can happen. Just be sure to read the entire contract and question them before signing.

Our body shop has used other companies in the Portland area and found them to not be responsive,…read moreunprofessional and they overcharged for their services. For the past couple of years I have been using WasteXpress. When I call WasteXpress, I know they will here promptly and will get the job done without overcharging. I am glad we found WasteXpress!

From the owner: We specialize in hazardous and non-hazardous waste cleanup and disposal including industrial,…read morecommercial, toxic, chemical, pharmaceutical, paint, lead, mercury, acidic, corrosive, retail, and e-waste. Other environmental services include waste transportation, fuel blending, excavation, demolition, incineration, remediation, oil spill cleanups, tank cleaning, lab packing, and more.

They make a mess and leave it. They won't pick up the cardboard I set next to the recycling bin…read morethat won't fit in the bin. Lazy ! If I see this I'll put it in the garbage truck myself. What slobs!

Lazy and lethargic service guy with long braided hair dump garbage bin on the street ,half ass…read morepicking them up and left lot of the debris on the street across from my house! If you hate your job why dont you quit !

Awful company. Awful people. Awful morales. Awful work quality. Awful environment. 0/5 if I couldread more

Rapid response bio clean is one of the worst companies that I have worked for. I worked at Rapid…read moreResponse for almost 2 years. They hire a bunch of drug addicts who they do nothing but screw with and run through the ringer while they are sober until they relapse, then cut them loose with a "random UA", while all of the supervisors that work there are coked out but don't get UA'd due to favoritism from their operations manager. If you complain about anything, they will target and harass you, until you quit, or until they finally fire you, and then they will lie to unemployment, so you don't get it. I have had multiple drivers, who they gave me who nod off, are obviously either A. Relapsed or B. going through withdrawals. It took me reporting that my driver almost hit a woman and her child, for them to finally let him go. On the private side, they had a driver, fall asleep at the wheel, who hit a parked car, in a parking lot, from the street, and the owner, Lance Hamel, gave him a brand new truck the day after, and let him go, 2 weeks later, after he did the same thing. They will rush you to get sites done, and even suggest provoking a fight, so you can get the cops involved, which in itself, is unethical. The operations manager, has intimate relations with multiple employees, and most of the business motion inside of the company, like raises, and promotions, are based off if you're friends with her, or friends with the employee that she is having relations with, you aren't getting anything. They play with your checks, with numerous people every pay day, having to go in, with missing hours. With their payroll lady, Nicole, who will give some excuse on why, with it either A. not getting fixed. or B. in rare occasion with all of the proof in front of them, they will fix it. Their so called HR, David and Nicole, both provoke fights, when it comes to situations that you are questioning them about. David originally came out saying I had to leave the property after I went in to get my last paystub from Nicole, which they did not put on my final check. Saying that 3 people have came in and said that I was causing a disturbance, and then later , on recording, said 30. If I could give them a 0/5, I would. I suggest you save your time and your money. And invest into a different Bio Clean company, so that their contract, can be taken over, by more ethical human beings. If you are looking for more professionalism, better work quality, and a friendlier interaction, while actually dealing with, whether its a family death, or getting rid of hoarding, look into Bio-One, or another company. This company is nothing but dysfunctional to work for, and deal with while not working for. From their owner Lance Hamel, who thinks addiction, is a life choice, to their operations manager, who abuses power of position, to their HR, who instigates fights, and is obviously not certified to be in any HR position. They are all terrible.

I pay a premium for service, yet my recyclables were not completely emptied. I was initially told…read morethe driver would return the same day to pick up what was missed, but no one showed up. I called the next morning and was told it was scheduled for that day and that the driver would arrive no later than 6 PM. Again, nobody came. I was then told they would come on the third day as well. By the end of the third day, after still seeing no driver, I had to call again to ask if anyone was actually coming. That's when I was finally told my pickup had been moved to the following week for a double pickup, something nobody had informed me about. I was repeatedly told "the next day" and continuously misled, while receiving no communication, updates, or follow-through. The biggest issue here is the lack of communication and accountability. If plans change, customers should be informed instead of having to repeatedly call for answers. This company seriously needs to improve its customer service and communication.

Recently used the bagster-dumpster in a bag service, which I previously in FL. There, when they…read morecame to pick it up, the entire bag was picked up and put in the truck and taken away. In CT two, I assume independent contractors, with rental box truck manually emptied the bag piece by piece into the truck until they could lift the bag into the truck. Because this was demo material containing screws and nails, loose items were falling all over the ground. The area was not swept or cleaned up. Terrible service, will not use again.

Avoid this company to save yourself a lot of trouble. They are very incompetent, rude and very…read moreunreliable. The person who answers the phone shouts, screams and hangs up the phone. We were referred to them to by the manufacturer of our fridge. We called them to come and replace the compressor which was still under warranty. They came here with another part that was not needed at all, replaced it and insisted that we pay $250 for it. When we asked them to remove it and put the old one back in, they said that we were blacklisted and they are not going to service the fridge until we pay the money. Complete disaster!!!!!!!

Terrible, unreliable service from this Portland company. We called them when our oven stopped…read moreworking. They sent out a technician, who said they would have to order a part. Fair enough. But then, several days later, they called and apologized that they had not ordered the part. Finally, they ordered it. They also insisted that we prepay not just for the part but also for the installation. But they did not schedule the visit to install the new part, even though they knew when it was supposed to arrive. Once it arrived, they told us it would be 8 days until they could come out. But then, on the day they were supposed to install the new part, they called and said the part was damaged and that we would have to start all over again. All the while, of course, they had our money. Who knows if we will get it back. We have contacted a different service that actually seems to know what it is doing. Fingers crossed.

Great service from the scale house ladies. Tipping floor guys helped me unloaded my garbage where…read moremost do not, Aaron & Chris are very helpful.

The automated garbage truck took the trash and my can. Clearly they were not thinking "green" for…read morethe planet. The way these trucks are designed, the driver would need to climb inside the truck to retrieve it and risk being crushed. This automated system does not appear safe and having to wait over a week for a replacement can is incredibly inconvenient. The customer service operators are rude, offer no apology or understanding of their company's mistake and sound like sarcastic robots reading from a script. This company needs an outside consultant to assist them with these deficiencies. They never informed me of what happened to the trash can and it was with my home security cameras that I was later able to see my trash cans demise. There needs to be a open and free competition market for trash collection, otherwise, your just forced to put up with this kind of trash.