It is impossible to cancel your membership. They use a different company for your membership…read morepayment and that company doesn't answer the phone or emails. They will respond with a text message saying you have to send a cancellation request to an email not listed directly on their website and request you pay a cancellation fee even if you did not renew your annual membership. The mediocre gym is not worth the headache of cancellation.

The only good thing about this gym is the daycare Mrs. Linda. She only works in the am. The…read moretrainers are rude and will invade your personal space when they have clients. There are Old men who constantly stare at the women and make them feel uncomfortable. The high school kids come in after the front desk is closed and take off their shirts, VAPE, and don't clean up their weights. I recommend only going in the mornings. Also there are roaches in the sauna. Every time I go in I see them running on the floor. No excuses for this. The only reason I remain at this gym is the daycare. No other gym offers it in the area.

Planet Fitness on MLK in New Bern has definitely improved since the new management took over. The…read moreequipment is cleaner, the staff is responsive, and most importantly, stuff actually works! Some of the negative reviews here seem a little over the top. A bathroom being dirty once, your favorite machine being occupied, or one bad visit doesn't define an entire gym. I use the gym to work out, not inspect the place with a white glove or watch reruns of Friends. Give the new management and staff some credit. The improvement is noticeable. New Bern Rocks, maybe you should try again.

Went in for a one-day pass, and it's been charging $40.05 for a monthly membership I did NOT sign…read moreup for. I've asked for a refund, but I've been ignored. I've seen from another comment that I'm not the only one this has happened to.

Lucky me, I was visiting the area and was so excited to find Crossfit Burn. The classes are well…read morecoached and inspiring, the members are welcoming and friendly. I'm so glad that when I return to the area, I have a gym. Years of CrossFit has taught me discipline, proper functional fitness and given me confidence, feeling strong and capable is priceless! Thank you Cross Fit Burn for helping me to continue my lifestyle goals, while away from home! Gwen Catt Florida

My wife and I began classes at CF Burn in August 2015 and have thoroughly enjoyed the classes and…read morethe people here. We have been to many Crossfit Gyms in Washington, DC, Pensacola, FL, San Diego, CA and Los Angeles, CA and would put CF Burn amongst the best. - Coaches are knowledgeable and come from a variety of different backgrounds - Programming is difficult, but the coaches are experts at scaling exercises to accommodate individual needs - Facility is in a great location, easily accessible from New Bern and MCAS Cherry Point Highly recommend for either the traveler passing through or the new New Bern resident.

Front desk definitely needs training. No one knows how to sign up Renew Active clients. The website…read moreclearly shows Renew Active can enroll at the gym, with a 9 digit number (vs a 16 digit for the Silver Sneakers option) yet the front desk employees insisted I HAD TO HAVE a 16 digit number, so I guess I'll be choosing a different gym til they can figure it out. The "eligibility checker" they use goes directly to Silver Sneakers (a totally different program). If you have Renew Active don't bother trying.

A measure of grace for the day; I returned to the pool after almost 16 years, was warmly greeted…read more(...by name- WOW )- the lady at the front desk was very kind. She re-oriented me with the facility since it had been so long. Just like with a bike, once you learn how-you can get right back to it! I was so thankful when this pool/gym was built so close to home, and it felt so good to be back! Thank you for your hospitality!!!

Alway clean and seldomly pack full of people. Everyone is friendly and a great place to workout…read morewith people who are there to workout.

Great gym, owners are very nice. Good selection of energy drinks and protein snacks. Open 24/7 365read more

As a competitive bodybuilder, that travels a lot back-and-forth from the East Coast and West Coast…read moreI will definitely say gold will take the ultimate five star par. They're open 24 hours and they have great customer service. The gym equipment is absolutely amazing and there's always constant updates and modifications to continue addressing each and every Gym goers request. The gym is always clean and again the favorite part of this it is 24 hours. When utilizing day passes or trial passes, they are very proficient with what they do specially when it comes down to scanning the barcodes and allowing individuals that pay for gym passes to be able to access the Gym 24/7 Definitely a gym would recommend going to.

I am deeply disappointed by management's decision to permanently cut air conditioning in the group…read morefitness room. Members who have been here for over two decades report this has been an ongoing issue, and management recently announced they have no plans to fix or replace the system.We are routinely forced to work out in 80-degree temperatures with completely inadequate ventilation--there is only one large fan and one small fan for a crowded room. What makes this unacceptable is that the gym continues to collect mandatory maintenance and equipment dues from members, yet refuses to invest in even basic industrial fans to ensure a safe environment. Working out under these conditions is a health hazard, and management's refusal to address it shows a complete lack of care for member safety and satisfaction.

Please be very aware if/when you join this gym. Just a warning to all that you will need to pay…read moreclose attention to your contracts. If you sign up as a group, make sure that EVERY SINGLE PERSON in that group is listed on the contract and that you RECEIVE that contract IMMEDIATELY after it is signed. Make sure that everything is spelled out stating every person on the plan, the cost per person, length of contract, etc. Due to their lack of detail in their contracts, they WILL and CAN win at court if you ever have to take them there due to failure to follow through with the contract. JUST BEWARE!!! A lot of the workers are nice people, but beware of the practices. They need to fix their system, but I do not believe they will. They can screw you over if you are not careful.

Not very impressed with this gym. Let's start with staff. Very nice when you are interested in…read morejoining but when you come for a daily pass they treat you like you're a burden. Next is price. $99 enrollment fee with 47 a month. Oh but you have to be locked into a one or two year contract? I transferred from California where I was a member of a 24 hour fitness which meant open 24/7 and had multiple facilities including a pool. I paid less with no contract. Golds gym had more locations with better staff and prices. I feel bad for the owners since I've never seen this place packed. Prob for a reason. Now they opened a crossfit area, oh but you have to pay for that too in addition to your monthly fees. Good luck to this gym as they will be bought out soon. Don't waist your time or money. Two thumbs down