It is impossible to cancel your membership. They use a different company for your membership payment and that company doesn't answer the phone or emails. They will respond with a text message saying you have to send a cancellation request to an email not listed directly on their website and request you pay a cancellation fee even if you did not renew your annual membership. The mediocre gym is not worth the headache of cancellation. read more

TruFit Gym - Horrible customer service - Gyms Near Me - New Bern, North Carolina

The only good thing about this gym is the daycare Mrs. Linda. She only works in the am. The trainers are rude and will invade your personal space when they have clients. There are Old men who constantly stare at the women and make them feel uncomfortable. The high school kids come in after the front desk is closed and take off their shirts, VAPE, and don't clean up their weights. I recommend only going in the mornings. Also there are roaches in the sauna. Every time I go in I see them running on the floor. No excuses for this. The only reason I remain at this gym is the daycare. No other gym offers it in the area. read more

TruFit Gym - Gyms Near Me - New Bern, North Carolina

I pay for the 24/7 access and they always have the bicycle room locked. I wish they would keep it unlocked since me and other people pay for full access of the gym/hours. read more

I would not recommend this gym at all! Equipment is always broke or not serviced. Management stinks after front desk closes young kids come in (with non paid guest) and take their shirts off and just run around the gym also seen smoking in there. I told management about this many times and they just said we will cancel your membership then , lol crazy!!! Stay away ! read more

TruFit Gym - Broke equipment... Most of the equipment is in need of replacement or repair - Gyms Near Me - New Bern, North Carolina

Good equipment. Good staff. Twice a year there is a $20 maintenance fee that they dont tell you about when you join. It automatically gets deducted from ur bank account. Also, if you need to cancel your membership, talking to a representative is not enough. You need to call some 3rd party service and they will ask you to send a cancellation request email to customer care. Also the 3rd party service asked me to pay $25 fee which I never was informed about while joining. BIG SCAM. I think i should just get a new credit card because who knows how many more charges will be applied without my concent!! read more

We are visiting New Bern relatives for a month. I immediately signed up for TruFit Gym to start up in Body Pump classes to get in "Post Covid shape" while in New Bern. I LOVE all of the instructors!! :-) They are so friendly, supportive, and know their programs! The other members at this club (early AM) are so friendly as well. I've visited other classes around the country, mainly West Coast, and I'm always caught off guard with the kind people here! ( heart emoji) Thank you for this healthy opportunity during our stay this summer break! Alberta Jones, PhD Bellingham, WA read more

Beware!! These ppl are shady and will bait you into a contract. They tell you about the 30 day out, but don't tell you that you're signing a 12 month contract with a finance company that pays them up front, and now you're on the hook with a finance company. You don't get a copy of anything you sign when you sign. Trust nothing, question everything. Best advice , go somewhere else. read more

Horrible gym with horrible customer service. I originally signed up when the gym was Golds Gym for the simple reason I travel a lot and would be able to go to the gym as I travel. The gym since changed to TruFit and I am still stuck with the membership but suddenly lose all my benefits I payed for with Gold Gym. I also signed up for Personal Training and have not been receiving the services I've been paying for. I've almost paid for an entire year of training and have received maybe a month and a half worth. The gym refuses to 1: refund, 2: work with me, 3: actually contact me back. I am stuck paying for services I will never receive. Thank you TruFit for your horrible services. read more

This review is negatively charged, and one may think I am exaggerating because of the outcome. I URGE you all to READ THE REVIEWS!!! There are SO MANY reviews that have the same story. Look at the reviews from all of the TruFit gyms. It is not just a trend from one location, it is a problem with the owner and the culture he has set. This place is a scam. Save your time and money!! Here's what happened. My S/O signed up for a membership and wanted a personal trainer. She spoke with one (Kenny) and was told there were no additional contracts and that every personal trainer session was $25 each. She went to a few sessions and paid for each one. A month later, she's charged for $200 for the "personal trainer contract". When she calls, they speak to her like she is a child, and try to make her believe she knew what she was getting into. She asks me to help, and this is where I come in. I called and spoke with Kenny and Josh (another manager at the gym). They tried giving me the same run around. I felt the shade, it was in the air. I called Morehead City's gym just to confirm the info that they gave me and to figure out the structure of this company (the New Bern staff would not make it clear how this gym was structured). I get the area director's (Tim Ellis) contact information and gave him a call to try and resolve this issue. He was very rude and did not care what I had to say. All he kept saying was, "At this point, it is he said, she said and there is a contract, so...". He also told me I can switch my S/O's card information and have it sent to collections to ruin her credit. This gym will con you into a contracts, and take your money without consent. They do not honor you as a customer. They will tell you what you want to hear, and once they have roped you in, it's too late. read more

Great gym! Excellent selection of exercise and cardio equipment. Also, if you like group fitness classes, body pump, yoga, core, spinning, etc., they have it and are excellent. For the mom's and dads, there is also complimentary child care while you work out. There is also a ladies workout room which my wife enjoys. Great staff at this location and personal trainers. Highly recommend!!! read more

I would like to add a new review of the New Bern tru fit gym to my history. I signed on with a new trainer, Danya, about 7 months ago. She had no prior information on my needs because my former trainer relocated. Danya quickly proved to me that she is very adaptable because in the first few sessions she was able to discern that I needed to improve my mobility and endurance. She constantly introduces new routines, strength tests and motions and then helps me increase my mastery of those areas. I recently had a routine visit with my doctor and he commented that "you are obviously getting your money's worth" and "your trainer is giving you what you need". My weight is more in line with what it should be, my strength and endurance has improved. Maybe best of all, Danya respects me, is very personable and flexible with the schedule needs. I wholeheartedly can recommend her to anyone wanting to improve their quality of life through exercise. read more

Absolutely love this gym. They are so nice, and it has everything you need. It is expensive, however it is much worth it if you go multiple times a week. read more

So, I was all ready to give the rebranded old Gold's Gym another try with a complimentary personal training/fitness evaluation. I had been a faithful member for years (back in 2016) and had a personal trainer (Steven) who was so-so. He spent our appointments listening to a morning radio show on his cell phone and was too worried about the show and chit-chatting and not about training me so I moved on. Fast forward to today. I signed up for the free trial online on June 20 2019 and within about an hour, Antoine from TruFit called me to schedule my session with Shalina Thornley and soon after, I got an email confirmation. Antoine was mildly friendly on the phone but not exactly the most professional person I've spoken with but still, I'm keeping an open mind. Then, out of the blue, on Mon June 24, I got an email notifying me that my session with Shalina was canceled. No reason, no follow-up phone call to apologize, no attempt to re-schedule. Nothing! As someone who works in the Customer Experience/Customer Satisfaction business and who knows how competitive the gym industry is, I couldn't believe it. I'm sorry TruFit but I'm taking my money elsewhere. I read the reviews online about how bad this place is but my firsthand experience sealed the deal. read more

DO NOT GO TO THIS GYM!!!! I signed up for a $20 pass to try out the gym and I met with Josh. He told me about the different membership rates and gave me a sheet with the rates and gave me a tour and a brochure on the classes. After a month I was going to sign up and get a membership but Josh had taken the liberty of turning in what I had signed as a membership contract. I was never given notice of this nor did I get a copy of anything. I signed the little electronic strip to get the pass. I called the gym and said that he needed to talk with me and that I was angry about it. Josh told the receptionist he'd be 5 minutes and would I hold. I held...for 15 minutes and then called back. All of a sudden no one is answering the phone. This is deception at its best and I intend to make sure the owners and all of social media and the corporate office are aware of the issues. I now have to pay for a contract I knew nothing about. If josh had nit misled me he would have taken my call. DO NOT JOIN THIS GYM read more