first i would like to say that helping your child (19) buy their first new car is a challenging experience. As a mother i had advised my daughter on how to achieve good credit rating in order to make a purchase on a car that would give her a low interest rate. she worked diligently for two years to have a good credit standing. we decided that it was time to buy. we went to twin pine and looked around walked into the office and showed the salesman the two cars in her price range of interest. we test drove both vehicles. long story short their were some challenges for both my daughter as the buyer with the car she chose. twin pine worked very closely with her to accommodate her concerns as well as mine. in the end . my daughter walked away with the car she so wanted with an exceptionally low interest rate and no cosigner needed at 19. as far as the challenges with the car/s she was given options as well as treated with respect and utmost professionalism. I can not thank Gary Zimmerman for being efficient and tactful in handling our concerns and making things right and as intrusive into her work life as possible. both her and i work in an industry where we have clientele of `1600 locals a week. we will be recommending twin pine to our clients as they do what they can to make even the most complicated situations right. thank you twin pine for being so considerate and professional! read more

I hate buying cars, but we needed a car. I did my online comparisons months in advance and settled on Twin Pine Auto Group, because of their extensive inventory of "seemingly gently used vehicles. Their prices were equal to or better then the competitors. I drove 50 miles to Ephrata as a scouting mission a month before & talked with Brad. After walking row after row of autos decided on a make and model we told Brad we would call him when we were ready to make a purchase. Fast forward to a snowy Sat. in April. Our plans for the day ruined we decide to drive to Ephrata expecting it to be a slow day but arrive to people and snow everywhere. We met Brad and quickly selected car from a decent inventory of our preferred make & model. Brad led us inside and I thought here we go. Ready to be bombarded with excuses & necessary concessions. Boy was I wrong! Total professionalism. We went thru an efficient process of streamlined negotiation from the staff and department members, and on our way home with our new car in little more than an hour. The finical department secured a rate better than I could arrange anywhere. I cannot say enough good about this dealership, and will always make them first in future vehicle purchases. Kim & Mark read more

When you go to Twin Pine Ford ask for John Bryan. He is a good salesman and a great person. He helped me purchase my dream Toyota 4 Runner.This dealership has a no hassle pricing system which at first I did not believe in but have no problem with it now. These cars are fairly priced and immaculate. Or as they use to call them "cream puffs". They have a professional photographer take the photos of there cars not some salesman with a cell phone without cleaning the car(like other dealerships) The purchase was the smoothest car/truck sale that I have ever done and I am 62; from John Bryan to Angie in Finance. Before I knew it I was ringing the Twin Pine's bell in there showroom symbolic of a new car sale and they told me that I was good at it. Haha. Twin Pine Ford likes to take a photo of you and your family in front of the car dealership on the main road. While this is happening 18 wheelers, cars and trucks are honking there horns celebrating your purchase. Pretty cool. It seems like the whole town of Ephrata was cheering you on. Anyway thanks to John, Twin Pine Ford and everyone else that helped. First class. Oh yeah I forgot "LETS GO FLYERS". Gary G. read more

I recently went out to look at cars and stopped 4 different dealers, each different styles, however twin pine was my favorite they allowed me to look at cars in the lot with ease. they did not harass me and chase me around the lot waiting for me to buy, they waited for me to ask to test drive a car and show interest. the customer service was amazing they were nice and respectful and didn't try to get me to buy something I didn't want. they allowed me to try a few different cars and immediately I was hooked, I mentioned I didn't have the paper work with me to get the car that day so I waited two days and they were still patient with me when I arrived. they were very good at working with me on the loan I had and I even got to trade in my car with ease and they transferred the tags for me so that was one less thing I had to do. they were very friendly and affordable as well. they have a no haggle price which is great and its cheaper than the other dealers I looked at. I would suggest twin pine to anyone I know buying a car. friendly efficient and understanding, an overall awesome atmosphere to buy a car! read more

This car dealership is transforming the way the car buying experience should be. Their upfront pricing model helps you determine that they have the bottom-of-the-market price right off the bat--even without negotiation. That takes half the bother out of the process right from the start. Once you get there, the massive inventory selection will give you a broad taste in cars to choose from if you are undecided, and the condition of the vehicles is for the most part unparalleled. The friendly staff will help you find the car you need to fit in your budget and work with you every step of the way to make sure you have a positive experience. They are terrific at getting you the best interest rate possible on financing as well, so there is no need to set things up yourself. With such a high volume of cars sold each month, it's clear that this is the new model for selling cars. If you are looking for a hassle-free buying process, start and finish your search at Twin Pine. read more

We recently went to Twin Pine to check out the large selection of 2011 Toyota Camrys. Our first visit was during a huge tent event so there were a ton of people. Darin was able to handle several customers at the same time and get us going on a few test drives. We went back again the day before Thanksgiving during a little snow and cold rain. This time we were the only customers on the lot and Seth let us do a final test drive of the car we liked and helped us get started on our paperwork. Came back again on Black Friday to wrap the deal up with Darin and Angie. We ended up getting a beautiful Camry that we have had for a week and absolutely love. I was incredibly impressed with all of the people we had contact with during the 3 trips we made there. I would definitely recommend Twin Pine to anyone looking for a great deal and even better customer service. Seth, Darin, and Angie were outstanding during the whole buying experience. Thanks again for making it easy. read more

Buyers be aware of what you are walking into! This place won't touch cosmetic issues or do much more than a state inspection requires - bare minimum. The prices look great up front only for you to find out that they like to add everything they can on in the back end of the deal. There is no negotiating for price and they offer NADA "buyback" numbers for your trade. Basically, they are stealing trades and not offering fair market value as most other dealers offer. Buy cheap, trade cheap is their motto, but the cars aren't even in that good shape to warrant it being worth your time. I had a rude sales person (Brock) who didn't so much as apologize for misleading me with two cars that were BOTH suppose to be there - one was the complete wrong color both inside and out that he "thought" it was and the other car wasn't even around to be seen after I drove an hour and 15 minutes to see them. Thanks, never again. Try elsewhere where your time is respected! read more

My husband and I are expecting our first child and were nervous about purchasing a SUV. We both have two door cars and have never owned anything bigger! Seth was awesome at figuring out what would be best for us when we didn't even know what we were looking for! We were shown lots of options and never pressured for the bigger and better. We were allowed to test drive our favorite and he took us for a ride in another option that we liked. We were given space to talk it over with each other, shown online that we were getting a good deal compared to many other options out there, and then given time to go home and think it over for a few days. When we decided on the car the process was professional and so easy. We brought our own loan but were given an even better interest rate through their findings within minutes. Everyone was very nice and helpful I did not feel scammed overwhelmed or worried at any time during the process. Thank you twin pine! read more

Ed and Jamie R. A co-worker told us to go to Twin Pines and ask for Wyatt Z. Car shopping is usually, no make that always stressful. Not this time. We have never had such a stress free, non-pushy, pleasent car shopping experience. Wyatt was awesome. He was freindly, patient, and knowledgable. We wanted to drive away in a 2013 Lincoln MKS. When we arrived, the car was detailed, ready and financing was approved at a rate that we never thought would happen. We were made to feel comfortable in the lounge area while waiting for the paperwork. We were in and out. Seamless process. We will refer friends and family to Twin Pines and Wyatt Z. Not to mention we will be back also. Wyatt deserves a bonus!!! read more

My husband and I started out to buy a car with the intention of looking at more than one dealer. Twin Pine was our first stop. We were greeted shortly after we arrived, but not in a pushy way at all, which is one of the things I find hardest about car shopping - the pushy sales people! They were very helpful in steering us towards the car that would be right for our family. The salesperson was extremely knowledgeable and personable. After hearing what they had to say, and seeing the prices they had to offer, we had to look no further. We certainly will be returning when it's time to purchase our next car. read more

My wife and I were looking for a car and found two at Twin Pine Auto Group. We called in to get some more information and then made an appointment for that afternoon to come in. Greeted right away and our salesman had both cars ready for us to look at. No pushy sales tactics which was a nice change from previous experiences at your typical dealerships. Twin Pine is A+++ in our book. Angie even got us a better rate than our own bank did. Wife and I are both pleased with the car we bought and the service we received. Great Prices and service. Would recommend to my friends and family. Definitely worth it. read more

Very professional staff from sales associate Wyatt to General Manager Gary and Steve in the Finance group. Saw vehicle on True cars requested more pic's sent promptly. Based on phone conversation decided with sales associate and walk around he did on vehicle (MB E-350) decided to drive from Maryland. Vehicle exceeded my expectations for both price and quality of the above vehicle. The complete transaction was seamless and would look forward to doing business again with the organization. Anthony From Bel Air Maryland read more

My overall experience was very positive. The price was very the best in the area for same vehicle with similar miles. It was very easy to get help to view and test drive cars. they were polite and professional. The whole process was relaxed. They did not try to sell any additional features it was about the car and financing. The business manager was very helpful. Overall, an exceptional experience read more

My wife and I went in to look at a 7 seat SUV - Wyatt was patient as he took us around the lot, showing and test driving at least 5 different makes and models. He was knowledgeable, professional, and cooperative in answering all of our questions. He never pressured us but offered us his best price and without knowing we were going to buy that day, we did. Thanks Wyatt! read more

Who says buying a car can't be fun! If you like knowledgeable sales people with a no haggle pricing this is the place to go. I didn't mention that their cars are very clean and priced below surrounding dealers. Definitely worth a visit if you are in the market for a car with low mileage and most are only 1-2 years old. Ask for Seth he was great! read more

I saw a car on car gurus so I stopped in to take a look at it. Josh Yoder helped me out and got me to take a test drive. Josh was extremely helpful, polite, friendly and professional. Although I chose not to go with the car for personal preferences I just wanted to write a review and recognize josh for his outstanding job read more

Referred to Twin Pine by a friend that had purchased a vehicle there a couple years ago. I knew which car I was looking for prior to visiting the lot. Mike was very helpful during the process on the phone and via email. Best car buying experience I have ever had, no hassles. Highly recommend! read more

These guys are great, and very easy to deal with. I just pulled in the lot to buy my third vehicle from them. They are a fraction of the cost of most dealerships, and they offer a warranty better than any dealership! read more

I am familiar with Seth Burkholder and as a friend I respect, I have to endorse his company. The character of Seth is a man with a positive mental attitude and a genuine compassion to take care of all people. read more