If first impressions are everything then this place is a perfect 10! The property reminds me of a…read morebeautiful lodge in the country. Rooms are new, spacious and have plenty of storage areas. A little kitchenette is ready for use with a fridge/freezer and microwave. The bathroom is roomy enough for a wheelchair to get in and out of and the shower has a built in bath seat. The main dining room is set up for residents to eat when they are ready for their meals!! It is spacious and very accommodating with dedicated wait staff. A business area has computers and printer. Snack/coffee area had fruit and cookies available. A gym room is provided and classes are included. While I was touring the facility, the activity room had a few residents doing puzzles and other crafts. They all looked happy, even the staff. My mom is excited to move in and I am happy to have a safe place for her to live where the staff cares about the residents.

I went to Pear Valley Senior Living center to drop off gifts to residents that I had picked up off…read moreof a giving tree for Christmas. I was excited to hopefully brighten someone's day when walking in, but that came to a quick halt when I met the lady at the front desk. The short woman with red hair was extremely rude and condescending, ruining my only 5 minute experience. I would never send anyone I love here and I feel bad for the people who have to interact with her on a daily basis.

They are unprofessional, they do what The Guardian says, even though if it's the not the best…read moreinterest of the person they have living there. They break DHS rules, they go by their own rules which cannot be done because they cannot over Trump. DHS rules Ali is only out for herself and the guardians. She does not care about her clients or the family. She put me on video visits to see my mom that has dementia. Can you believe that? All for greed , they my mom 5k more than she was living at Farmington square.

From the owner: At New Haven Adult Care Home, we understand the importance of choosing the right care facility for…read moreyour loved one. What sets us apart is our unwavering commitment to providing excellent care and support to our residents. Our team of compassionate caregivers truly goes above and beyond to ensure the well-being and comfort of each individual under our care. We prioritize personalized attention, tailoring our services to meet the unique needs and preferences of each resident. From assistance with daily activities to medication management, we strive to create a warm and nurturing environment that feels like home. By choosing New Haven Adult Care Home, you can have peace of mind knowing that your loved one is in the hands of dedicated professionals who genuinely care. Experience the difference of our exceptional care and let us provide your loved one with the compassion and support they deserve.

If you love, someone do not put them in Pioneer Village Senior Living in Jacksonville, Oregon…read more I am a disabled firefighter with a rare muscle disease and lived in the assisted living section for several months at the end of 2024 and at the beginning of 2025. Don't expect the amenities that are promised to you during your initial tour to be the ones that you will receive once they have your money and you have moved in. I was so disappointed that I immediately had to begin looking for a new place to move that would have the amenities required to stay as healthy as possible, while dealing with my disabilities. The Radiant Company Out of Portland Oregon are the owners of this facility.I believe they also own several other similar facilities, in the state they just go by a different names at their other location. Quality care?

My father is an active 98-year old and has been a resident at Pioneer Village for over four years…read more During that time, we have been consistently disappointed in the level of service and attitude toward residents. Both Pioneer Village and Radiant Senior Living (the owner) advertise a commitment to creating and sustaining a comfortable, caring environment with great food, life-enriching activities, and reliable, courteous service. What we have observed is a commitment to cutting costs and using a poorly trained staff. We have frequently been told that operating procedures, menus, and management decisions are made at corporate headquarters in Portland. This is not conducive to responsive service or handling resident concerns. I strongly suggest you consider other senior living facilities.

We have Mom in the right place. Their policies for visitors is balanced and not pre-disposed to…read morevirtue-signaling even though they have a population that was at highest risk during the fake pandemic. They effectively got the seniors the Trump vaccine in the middle of Oregon. Kudos to the management.

By best friends parents call The Springs home and I admit, it is a lovely place. Retirement living…read moreis something we don't always think about...until we have to and by that time it's usually time to make a decision sooner rather than later. Must admit, the setting, amenities and all that's offered here is perfect for seniors looking to simplify but not sacrifice living life to its fullest. I've been to a couple of these types of communities and this one is up there as far as what's offered. Resort living comes to mind, you can be as relaxed or active as you'd like. There's always something going on as far as activities and excursions...something for everyone for sure. Gor meals there's formal dining, a pub, takeout or room service. Food was decent and the options were terrific - perfect for the senior palate, smaller portions and quite a variety. Fitness programs for every level including a putting green (dont knock it until you've tried it!) My friends mom has been enjoying the local excursions at various attractions and taking in the sights with others who have the same interest. I like that there are cottages as a living option, true independent living with all the amenities of the community. My friends parents love their cottage, and I do too, perfect for the two of them. On this visit they had arranged a veteran's wall with photos of the residents who served...very nice way to pay tribute to the heroes on property. Oh and they also had a fantastic art wall showcasing some of the resident talent. Nice touch. This is exactly the type of retirement living I'd consider for myself or my own parents and it's certainly nice knowing our seniors are living in an active community that's lively and safe.

In late 2023, we moved to the Rogue Valley Manor (RVM), a licensed Continuing Care Community with…read morewide views, lush plantings and abundant trees. We enjoyed meeting the other residents. However, after 22 months, we left feeling angry, frustrated and hurt. A few months after our arrival, RVM implemented a "points" system for meals, and we experienced months of confusion regard when, where and how to eat. Rules changed daily and communication was spotty. Management made some questionable decisions at this time of massive changes. They fired the Food Service Manager, slashed dining staff hours and permanently shuttered one dining room. The implementation of the points program generated about 40 pages of single-spaced complaints from residents. During this time of unrest, one senior manager remarked, "If residents cannot handle moving to the points program, they should seek professional counseling." We chose to eat 90% of our meals at home but we ran into problems there, as well. That summer, we discovered that our cottage was too hot for us and too hot for the housekeepers, who refused to clean in our heat. We learned that management had ignored a neighbor with the same issue during the prior summer. We worked with that neighbor to document our cooling problems and sent a report to the managers involved. Eventually, with the assistance of the Resident Council President, we received extra insulation and were told, "You will have to pay for any future upgrades to your cottage." Our neighbor waited four more months for the same insulation without a confirmation it was coming. The next summer, we found that the new insulation was not enough to resolve our cooling problem. We submitted another work order but heard from no one until a few days before we left. Our experience suggested problems with basic management. Our tipping point was when I personally experienced unprofessional treatment by staff, including managers--pettiness and hostility--while working on two different projects. RVM says it is "resident-centered" but based on our above experiences, I disagree. One contributing factor may be that CCRC management and resident council leaders do not seem to be aware of Oregon's CCRC Resident Rights laws (ORS 101.115) for independent-living residents. Copies are not given to new residents nor are the Resident Rights referenced in meetings. Resident Rights should be given to all residents and for incoming residents, Resident Rights should be signed off by both parties. Surprisingly, Resident Council leadership told me they were not interested in Resident Rights (the very rights that ensured their roles as advocates for residents). One important Resident Right--residents receiving timely answers to their concerns--was of most concern. One manager told me, "I never read 'those letters' from residents." In conclusion, we did not want to live there for the rest of our lives. It was an expensive mistake.

I have been to quite a few places in the Rogue Valley and help seniors in the community. The Manor…read morechecks a lot of boxes, Great commubity, great staff, great food, beautiful residences, and the front desk gals are always helpful and amazing.

We have toured over ten Senior Living facilities in Southern Oregon (Grants Pass & Medford). We…read morewere amazed at how much Weatherly stood out from the rest. You are wowed the moment you enter the facility. It looks and feels more like a five star high end resort. The place is beautiful. The staff & guest ratio is high and they are extremely helpful and friendly. You really need to your Weatherly in Medford If you are looking at assisted living communities for a loved one.

No. This place is just like all the rest. Beautiful but poor care. Understaffed, bad food, poor…read morecare, all about profits only. Sad, scary and deplorable.

Care quality is out of this World! Sweet caregivers going the EXTRA MILES!Extremely Attentive! Type…read moreof care is Assisted with Hospice care! Its like central points hidden secret!

Fountain Plaza has been an incredible place for my mom. She has been a resident for almost a year,…read moreand I cannot be more grateful to the staff. After living in a much more expensive retirement community that didn't provide nearly the same level of care, the difference has been profound. Shortly after she moved in, my son and I were having dinner with her on her birthday. The staff came to our table to sing happy birthday, the entire dining room joined in, and they brought her a special cake. It was a beautiful, heartfelt moment during a vulnerable transition for our family. The staff here genuinely care about the residents. They create an atmosphere of warmth, dignity, and true community. Our family is incredibly grateful for the peace of mind this place provides.

Check "CC's" review from 2015 re: the admin staff. She says: "Although the facility is certainly up…read moreto standards the Management staff is certainly less than desirable. Confrontational and underhanded better fits the upper management of this facility. There is no understanding and certainly no wants to work with residents or families needs." Flash forward to today: NOTHING has changed with these people - "led" by Charmagne? and Ms. Roper? - These are slanderous horrible people. Concern for residents and staff is an absolute joke. I've worked in several assisted living and SNF facilites. This looks a bit nicer on its face than many but don't let that fool you. The maintenance is also a joke with things not being addressed sometimes for months even if it compromises safety. Oh.... and apparently, the head of maintenance is the husband of Charmaigne (facility manager?). Now it all makes more sense:). The care of residents is atrocious while support for most staff is also non-existent. Meanwhile (per the residents), they continue to raise prices without adequate notice and apparently not for any reason(s) other than they can somehow get away with it - it's certainly not going towards an upgrade of food or services. Fortunately, I was able to get my relative out of there but for every visit I make to our old friends still stuck there, as a person who has committed their life to healthcare for decades it hurts my heart and sense of duty to care, to see these folks treated so poorly while the facility and its "leaders" and owners of this facility continue to profit from the misery of others. Management / owners should be thoroughly ashamed; and if they are not, then there is something terribly wrong. At the very least, they have no business working in this field in any way whatsoever!

The assisted living department is nice. They help with a variety of care needs. Dining Department…read moreemployees are very efficient and will offer suggestions. All the employees from the moment you walk through the front door acknowledge you with a hello. One resident has lived there for over 20 years. That should tell you everything.

Do not trust this place with your loved one. My mother has been living there and there has been…read moreelder abuse going on that they are covering up. The staff is not to be trusted and it's all about making this place look like it's a fun, safe place but it's far from that. They are only in it for the money . They have actually called the police on me when I have tried to go see my mother and said I was trespassing. From reading another review, it looks like they have done this to other visitors. My mother has dementia and they are taking advantage of her mental state right now. I have contacted Department of Human Services for elder abuse but that takes time so the only thing I can do right now is warn anyone else from having their loved one put there.