We have Mom in the right place. Their policies for visitors is balanced and not pre-disposed to…read morevirtue-signaling even though they have a population that was at highest risk during the fake pandemic. They effectively got the seniors the Trump vaccine in the middle of Oregon. Kudos to the management.

Nice facilities but slow repair/ replacement services! Staff and inhabitants all very friendly!…read moreVery good progressive facilities and care. A bit pricey!

I have been to quite a few places in the Rogue Valley and help seniors in the community. The Manor…read morechecks a lot of boxes, Great commubity, great staff, great food, beautiful residences, and the front desk gals are always helpful and amazing.

In late 2023, we moved to the Rogue Valley Manor (RVM), a licensed Continuing Care Community with…read morewide views, lush plantings and abundant trees. We enjoyed meeting the other residents. However, after 22 months, we left feeling angry, frustrated and hurt. A few months after our arrival, RVM implemented a "points" system for meals, and we experienced months of confusion regard when, where and how to eat. Rules changed daily and communication was spotty. Management made some questionable decisions at this time of massive changes. They fired the Food Service Manager, slashed dining staff hours and permanently shuttered one dining room. The implementation of the points program generated about 40 pages of single-spaced complaints from residents. During this time of unrest, one senior manager remarked, "If residents cannot handle moving to the points program, they should seek professional counseling." We chose to eat 90% of our meals at home but we ran into problems there, as well. That summer, we discovered that our cottage was too hot for us and too hot for the housekeepers, who refused to clean in our heat. We learned that management had ignored a neighbor with the same issue during the prior summer. We worked with that neighbor to document our cooling problems and sent a report to the managers involved. Eventually, with the assistance of the Resident Council President, we received extra insulation and were told, "You will have to pay for any future upgrades to your cottage." Our neighbor waited four more months for the same insulation without a confirmation it was coming. The next summer, we found that the new insulation was not enough to resolve our cooling problem. We submitted another work order but heard from no one until a few days before we left. Our experience suggested problems with basic management. Our tipping point was when I personally experienced unprofessional treatment by staff, including managers--pettiness and hostility--while working on two different projects. RVM says it is "resident-centered" but based on our above experiences, I disagree. One contributing factor may be that CCRC management and resident council leaders do not seem to be aware of Oregon's CCRC Resident Rights laws (ORS 101.115) for independent-living residents. Copies are not given to new residents nor are the Resident Rights referenced in meetings. Resident Rights should be given to all residents and for incoming residents, Resident Rights should be signed off by both parties. Surprisingly, Resident Council leadership told me they were not interested in Resident Rights (the very rights that ensured their roles as advocates for residents). One important Resident Right--residents receiving timely answers to their concerns--was of most concern. One manager told me, "I never read 'those letters' from residents." In conclusion, we did not want to live there for the rest of our lives. It was an expensive mistake.

We looked at a lot of retirement communities before choosing Arbor Place…read more Our Mother has now lived there for 7 wonderful years and she considers Arbor Place to be her home, and the employees are like her family. Like so many other people, our family was in a crisis when we realized Mother could no longer live alone. We thought our only options were to care for her ourselves, or send her to a Nursing Home...we were so wrong! Arbor Place allows Mother to have her own apartment, and the freedom to be who she is. When we visit, we can spend quality time with our Mother now. And we had better call her ahead of time to make plans, because she is very busy with all of the activities and new friends! The decision to have Mom move to Arbor Place has been one of the hardest but best decisions we have made as a family. For all of you who are feeling overwhelmed at the prospect of moving your parents, I hope that you will let the loving staff of Arbor Place assist you. I have written this testimony on Mother's 7 year anniversary at Arbor Place. I can't thank all of these people enough!

Worst place for your loved one! DIRTY! They will let your…read morefamily member sit in filth. I found fecal matter in my grandmas bed and on her recliner. Not a small amount either and was dried and obviously been there for a while. Management does very little to hold their employees accountable! Worst place beware!

I visited early November and was highly impressed with the facility and staff. Bonaventure is a…read morereally great place. My mother is 90 years old. I moved my mother in on 12/2 and have been extremely happy. Her apartment is adorable and cozy. The people that live there are all wonderful and welcomed my mother on the first day. She has made many friends and staff is very good and very responsive to her needs. I would recommend the place to everyone. I know they had some issues when first opening but since then they have made huge changes to make this a wonderful place.

We were so excited about this place when we moved Grandma in, but have been disappointed ever…read moresince. They are way over-priced for the care and continue to come up with reasons to increase care level (thus $$). They do the VERY bare minimum. The management is rarely available, even when it's urgent. They don't answer their phones or return phone calls. We had worry of grandma having a UTI and it took 2 days for someone to call back. Very disappointed. Surely there is better care elsewhere. And clearly from all their dismissive responses to other reviews, they think the MANY one star reviews from family members are just made up. Their "investigations" show different (uhuh sure). A pattern is a pattern.

My last review was about 2 years ago. It was a 1 star. Today my mom moved out of Twin Creeks…read morebecause she needs more care. We are sad because they truly are the best place and she loves it. They've improved nearly everything. Keeping staff, activities, it always has been clean. I thank all the staff she interacted with. She will miss you!

Twin Creeks Retirement is a fantastic place to live! It is light and bright, spotlessly clean,…read moreterrific menu, and the staff are incredible. My clients love living there and I feel great knowing they are so happy.

Fountain Plaza is a great community. The residents and staff are always so happy and pleasant…read more Their food and activity program is top notch. Their fitness program is a lot of fun!

Fountain Plaza has been an incredible place for my mom. She has been a resident for almost a year,…read moreand I cannot be more grateful to the staff. After living in a much more expensive retirement community that didn't provide nearly the same level of care, the difference has been profound. Shortly after she moved in, my son and I were having dinner with her on her birthday. The staff came to our table to sing happy birthday, the entire dining room joined in, and they brought her a special cake. It was a beautiful, heartfelt moment during a vulnerable transition for our family. The staff here genuinely care about the residents. They create an atmosphere of warmth, dignity, and true community. Our family is incredibly grateful for the peace of mind this place provides.

The assisted living department is nice. They help with a variety of care needs. Dining Department…read moreemployees are very efficient and will offer suggestions. All the employees from the moment you walk through the front door acknowledge you with a hello. One resident has lived there for over 20 years. That should tell you everything.

Do not trust this place with your loved one. My mother has been living there and there has been…read moreelder abuse going on that they are covering up. The staff is not to be trusted and it's all about making this place look like it's a fun, safe place but it's far from that. They are only in it for the money . They have actually called the police on me when I have tried to go see my mother and said I was trespassing. From reading another review, it looks like they have done this to other visitors. My mother has dementia and they are taking advantage of her mental state right now. I have contacted Department of Human Services for elder abuse but that takes time so the only thing I can do right now is warn anyone else from having their loved one put there.

I moved here 3 mths ago to Rogue Valley South. It's a clean community. People are friendly and…read morehelpful. Dog friendly. It's a well kept community.

A BEAUTIFUL 55 + Older MHP. to retire at. Lovely Park Like settings with immaculate landscaping…read morethroughout the Community. A large Swimming Pool, and complete Clubhouse that features a full kitchen, open recreation area, library, and separate billiards room. Several resident owned homes are generally available for sale. Located in Phoenix, Oregon just to the south of Medford, Oregon. Take Highway 5 and then Exit 27 to Phoenix Oregon. Follow the signs to Pacific Highway South. Then it's just a hop, skip, and a jump to 4624 SOUTH PACIFIC HWY.. Come take a tour of the Park and stop by the office that's located in the Community Clubhouse as you enter this Retirement Mobile Home Park. As Community Manager of Rogue Valley South, I'll be pleased to answer any and all questions you may have after welcoming you to our lovely Retirement Community. Thanks Friends Lewis Lee Community Manager Rogue Valley South Mobile Home Park 4624 South Pacific Highway Phoenix, Oregon 97535 OPERATED BY COMMONWEALTH REAL ESTATE

I researched and visited several retirement homes for my parents in the area. Maple Ridge fit all…read moreof our needs best. They started out in Independent living, basically their own home. Mom took a fall and ended up needing assisted living. We moved them into a very nice 2 bed/2 bath apartment. Mom did not come home from the hospital. They were all very kind and caring allowing us time to move Dad once again to Independent living. (We moved them 3 times in 6 weeks) Dad has been there since December. He enjoys the facility. They have alot of activities to keep him busy. I think one of his favorites is Wii bowling, that he plays with some of his new friends. Dad is very social and enjoys the great meals and staff. They are all very loving and kind to the residents. If we have a concern we can call the office and they will route us to the proper staff that can help us with our concerns. I would highly recommend Maple Ridge! A big shout out to the friendly, helpful kind staff. From housekeeping, maintenance, chefs, kitchen help!! Our family thanks you so much for giving us 'peace of mind' that Dad is being cared for when we can't be there.

Assisted Living for those who need help. What is the telephone number?…read more Very nice Caregivers.

I'm writing this review, which I posted at another site as well, because I realized that there were…read moreno Yelp reviews on Pioneer Village. I realize that this sounds totally like an advertisement, but I really do like the place a lot (as the daughter of a resident) and my mind is at ease about the place because I feel like I've thoroughly checked it out, and my mom seems really happy. I've visited Pioneer Village twice, once as a drop in visit unannounced to check it out, and once for a week after my mother had moved in. She lives in one of the cottages on the main property, which is independent living. For the record, my mom is independent and doesn't require any skilled nursing or assistance, and is completely capable at managing her life on her own, so this review is based on those services. She found this facility while touring Oregon, and liked it so much that she sold her house and moved in. She was tired of taking care of a big house that needed work, and wanted to move somewhere like Jacksonville. On my first visit, I arrived without my mother, and unexpectedly. I wanted to check out the place without them expecting me, so I dropped in. We were warmly greeted and my partner and I were taken on a thorough tour of the property, and got to see her intended unit. Nancy answered my many questions patiently, and I was able to observe the monthly new resident meeting where many of the residents were gathered. I chatted with a number of them, asked how they liked it, and was incredibly impressed with the response. All that I spoke with talked about how much the liked it, and how nice the staff were. I found that to be true during my first visit. Everyone was super nice, and I was well treated, even though I'm young looking and have pink hair! A couple months passed before I made it back to Oregon to visit my mother over Christmas. I expected things like meals and activities to be a bit slower due to the holiday, but there were events including Christmas piano and singing and two delicious holiday dinners (Christmas Eve and Day). The wait staff in the dining room was very kind to the residents and, with only one exception, they were willing to get almost anything that was requested. The only problem I encountered during my week long visit happened one night when we arrived to the dining room a few minutes before closing. My mother had read in the guidebook to Pioneer Village that she could arrive for dinner until a certain time. Well, my mother, aunt and I got there one night at that time and were turned away by one of the servers. Honestly, that seemed ridiculous to me because a) we were not past closing time and b) the staff are there to serve the residents their meals, and I was concerned what would happen if someone tended to run late. Honestly, they should have at least provided her with a boxed dinner, because many of the residents don't drive and can't just dash out for a quick meal. I attributed this experience to the inexperience of the server who turned us away, and I'm sure if we'd asked to speak with the chef, we'd have found a way to sort it out. Instead we went out to dinner in the town nearby, and it was lovely. There are plenty of activities, my mom goes on all of them, and says they are great. The staff is friendly and she really enjoys it there. I'm impressed by their willingness to take care of things around the unit, and it seems clean and well maintained. Overall, I couldn't be happier. Mostly, I'm thankful that my mom signed herself up to move somewhere safe where she isn't constantly battling home-ownership problems. To be truthful, I overheard/talked to a few of the residents saying they were unhappy because they felt like their children had forced them to give up their homes. They liked Pioneer Village just fine, but they were unhappy that they hadn't chosen to move there on their own. Luckily, in my family's situation, Mom's happy and so am I! My partner and I joke we need to move in it's so awesome. Maybe when we get a little older!

If you love, someone do not put them in Pioneer Village Senior Living in Jacksonville, Oregon…read more I am a disabled firefighter with a rare muscle disease and lived in the assisted living section for several months at the end of 2024 and at the beginning of 2025. Don't expect the amenities that are promised to you during your initial tour to be the ones that you will receive once they have your money and you have moved in. I was so disappointed that I immediately had to begin looking for a new place to move that would have the amenities required to stay as healthy as possible, while dealing with my disabilities. The Radiant Company Out of Portland Oregon are the owners of this facility.I believe they also own several other similar facilities, in the state they just go by a different names at their other location. Quality care?