Nice facilities but slow repair/ replacement services! Staff and inhabitants all very friendly!…read moreVery good progressive facilities and care. A bit pricey!

By best friends parents call The Springs home and I admit, it is a lovely place. Retirement living…read moreis something we don't always think about...until we have to and by that time it's usually time to make a decision sooner rather than later. Must admit, the setting, amenities and all that's offered here is perfect for seniors looking to simplify but not sacrifice living life to its fullest. I've been to a couple of these types of communities and this one is up there as far as what's offered. Resort living comes to mind, you can be as relaxed or active as you'd like. There's always something going on as far as activities and excursions...something for everyone for sure. Gor meals there's formal dining, a pub, takeout or room service. Food was decent and the options were terrific - perfect for the senior palate, smaller portions and quite a variety. Fitness programs for every level including a putting green (dont knock it until you've tried it!) My friends mom has been enjoying the local excursions at various attractions and taking in the sights with others who have the same interest. I like that there are cottages as a living option, true independent living with all the amenities of the community. My friends parents love their cottage, and I do too, perfect for the two of them. On this visit they had arranged a veteran's wall with photos of the residents who served...very nice way to pay tribute to the heroes on property. Oh and they also had a fantastic art wall showcasing some of the resident talent. Nice touch. This is exactly the type of retirement living I'd consider for myself or my own parents and it's certainly nice knowing our seniors are living in an active community that's lively and safe.

I have been to quite a few places in the Rogue Valley and help seniors in the community. The Manor…read morechecks a lot of boxes, Great commubity, great staff, great food, beautiful residences, and the front desk gals are always helpful and amazing.

In late 2023, we moved to the Rogue Valley Manor (RVM), a licensed Continuing Care Community with…read morewide views, lush plantings and abundant trees. We enjoyed meeting the other residents. However, after 22 months, we left feeling angry, frustrated and hurt. A few months after our arrival, RVM implemented a "points" system for meals, and we experienced months of confusion regard when, where and how to eat. Rules changed daily and communication was spotty. Management made some questionable decisions at this time of massive changes. They fired the Food Service Manager, slashed dining staff hours and permanently shuttered one dining room. The implementation of the points program generated about 40 pages of single-spaced complaints from residents. During this time of unrest, one senior manager remarked, "If residents cannot handle moving to the points program, they should seek professional counseling." We chose to eat 90% of our meals at home but we ran into problems there, as well. That summer, we discovered that our cottage was too hot for us and too hot for the housekeepers, who refused to clean in our heat. We learned that management had ignored a neighbor with the same issue during the prior summer. We worked with that neighbor to document our cooling problems and sent a report to the managers involved. Eventually, with the assistance of the Resident Council President, we received extra insulation and were told, "You will have to pay for any future upgrades to your cottage." Our neighbor waited four more months for the same insulation without a confirmation it was coming. The next summer, we found that the new insulation was not enough to resolve our cooling problem. We submitted another work order but heard from no one until a few days before we left. Our experience suggested problems with basic management. Our tipping point was when I personally experienced unprofessional treatment by staff, including managers--pettiness and hostility--while working on two different projects. RVM says it is "resident-centered" but based on our above experiences, I disagree. One contributing factor may be that CCRC management and resident council leaders do not seem to be aware of Oregon's CCRC Resident Rights laws (ORS 101.115) for independent-living residents. Copies are not given to new residents nor are the Resident Rights referenced in meetings. Resident Rights should be given to all residents and for incoming residents, Resident Rights should be signed off by both parties. Surprisingly, Resident Council leadership told me they were not interested in Resident Rights (the very rights that ensured their roles as advocates for residents). One important Resident Right--residents receiving timely answers to their concerns--was of most concern. One manager told me, "I never read 'those letters' from residents." In conclusion, we did not want to live there for the rest of our lives. It was an expensive mistake.

We looked at a lot of retirement communities before choosing Arbor Place…read more Our Mother has now lived there for 7 wonderful years and she considers Arbor Place to be her home, and the employees are like her family. Like so many other people, our family was in a crisis when we realized Mother could no longer live alone. We thought our only options were to care for her ourselves, or send her to a Nursing Home...we were so wrong! Arbor Place allows Mother to have her own apartment, and the freedom to be who she is. When we visit, we can spend quality time with our Mother now. And we had better call her ahead of time to make plans, because she is very busy with all of the activities and new friends! The decision to have Mom move to Arbor Place has been one of the hardest but best decisions we have made as a family. For all of you who are feeling overwhelmed at the prospect of moving your parents, I hope that you will let the loving staff of Arbor Place assist you. I have written this testimony on Mother's 7 year anniversary at Arbor Place. I can't thank all of these people enough!

Worst place for your loved one! DIRTY! They will let your…read morefamily member sit in filth. I found fecal matter in my grandmas bed and on her recliner. Not a small amount either and was dried and obviously been there for a while. Management does very little to hold their employees accountable! Worst place beware!

I visited early November and was highly impressed with the facility and staff. Bonaventure is a…read morereally great place. My mother is 90 years old. I moved my mother in on 12/2 and have been extremely happy. Her apartment is adorable and cozy. The people that live there are all wonderful and welcomed my mother on the first day. She has made many friends and staff is very good and very responsive to her needs. I would recommend the place to everyone. I know they had some issues when first opening but since then they have made huge changes to make this a wonderful place.

We were so excited about this place when we moved Grandma in, but have been disappointed ever…read moresince. They are way over-priced for the care and continue to come up with reasons to increase care level (thus $$). They do the VERY bare minimum. The management is rarely available, even when it's urgent. They don't answer their phones or return phone calls. We had worry of grandma having a UTI and it took 2 days for someone to call back. Very disappointed. Surely there is better care elsewhere. And clearly from all their dismissive responses to other reviews, they think the MANY one star reviews from family members are just made up. Their "investigations" show different (uhuh sure). A pattern is a pattern.

My last review was about 2 years ago. It was a 1 star. Today my mom moved out of Twin Creeks…read morebecause she needs more care. We are sad because they truly are the best place and she loves it. They've improved nearly everything. Keeping staff, activities, it always has been clean. I thank all the staff she interacted with. She will miss you!

Twin Creeks Retirement is a fantastic place to live! It is light and bright, spotlessly clean,…read moreterrific menu, and the staff are incredible. My clients love living there and I feel great knowing they are so happy.

Fountain Plaza is a great community. The residents and staff are always so happy and pleasant…read more Their food and activity program is top notch. Their fitness program is a lot of fun!

Fountain Plaza has been an incredible place for my mom. She has been a resident for almost a year,…read moreand I cannot be more grateful to the staff. After living in a much more expensive retirement community that didn't provide nearly the same level of care, the difference has been profound. Shortly after she moved in, my son and I were having dinner with her on her birthday. The staff came to our table to sing happy birthday, the entire dining room joined in, and they brought her a special cake. It was a beautiful, heartfelt moment during a vulnerable transition for our family. The staff here genuinely care about the residents. They create an atmosphere of warmth, dignity, and true community. Our family is incredibly grateful for the peace of mind this place provides.

I moved here 3 mths ago to Rogue Valley South. It's a clean community. People are friendly and…read morehelpful. Dog friendly. It's a well kept community.

A BEAUTIFUL 55 + Older MHP. to retire at. Lovely Park Like settings with immaculate landscaping…read morethroughout the Community. A large Swimming Pool, and complete Clubhouse that features a full kitchen, open recreation area, library, and separate billiards room. Several resident owned homes are generally available for sale. Located in Phoenix, Oregon just to the south of Medford, Oregon. Take Highway 5 and then Exit 27 to Phoenix Oregon. Follow the signs to Pacific Highway South. Then it's just a hop, skip, and a jump to 4624 SOUTH PACIFIC HWY.. Come take a tour of the Park and stop by the office that's located in the Community Clubhouse as you enter this Retirement Mobile Home Park. As Community Manager of Rogue Valley South, I'll be pleased to answer any and all questions you may have after welcoming you to our lovely Retirement Community. Thanks Friends Lewis Lee Community Manager Rogue Valley South Mobile Home Park 4624 South Pacific Highway Phoenix, Oregon 97535 OPERATED BY COMMONWEALTH REAL ESTATE

I researched and visited several retirement homes for my parents in the area. Maple Ridge fit all…read moreof our needs best. They started out in Independent living, basically their own home. Mom took a fall and ended up needing assisted living. We moved them into a very nice 2 bed/2 bath apartment. Mom did not come home from the hospital. They were all very kind and caring allowing us time to move Dad once again to Independent living. (We moved them 3 times in 6 weeks) Dad has been there since December. He enjoys the facility. They have alot of activities to keep him busy. I think one of his favorites is Wii bowling, that he plays with some of his new friends. Dad is very social and enjoys the great meals and staff. They are all very loving and kind to the residents. If we have a concern we can call the office and they will route us to the proper staff that can help us with our concerns. I would highly recommend Maple Ridge! A big shout out to the friendly, helpful kind staff. From housekeeping, maintenance, chefs, kitchen help!! Our family thanks you so much for giving us 'peace of mind' that Dad is being cared for when we can't be there.

Assisted Living for those who need help. What is the telephone number?…read more Very nice Caregivers.

I'm writing this review, which I posted at another site as well, because I realized that there were…read moreno Yelp reviews on Pioneer Village. I realize that this sounds totally like an advertisement, but I really do like the place a lot (as the daughter of a resident) and my mind is at ease about the place because I feel like I've thoroughly checked it out, and my mom seems really happy. I've visited Pioneer Village twice, once as a drop in visit unannounced to check it out, and once for a week after my mother had moved in. She lives in one of the cottages on the main property, which is independent living. For the record, my mom is independent and doesn't require any skilled nursing or assistance, and is completely capable at managing her life on her own, so this review is based on those services. She found this facility while touring Oregon, and liked it so much that she sold her house and moved in. She was tired of taking care of a big house that needed work, and wanted to move somewhere like Jacksonville. On my first visit, I arrived without my mother, and unexpectedly. I wanted to check out the place without them expecting me, so I dropped in. We were warmly greeted and my partner and I were taken on a thorough tour of the property, and got to see her intended unit. Nancy answered my many questions patiently, and I was able to observe the monthly new resident meeting where many of the residents were gathered. I chatted with a number of them, asked how they liked it, and was incredibly impressed with the response. All that I spoke with talked about how much the liked it, and how nice the staff were. I found that to be true during my first visit. Everyone was super nice, and I was well treated, even though I'm young looking and have pink hair! A couple months passed before I made it back to Oregon to visit my mother over Christmas. I expected things like meals and activities to be a bit slower due to the holiday, but there were events including Christmas piano and singing and two delicious holiday dinners (Christmas Eve and Day). The wait staff in the dining room was very kind to the residents and, with only one exception, they were willing to get almost anything that was requested. The only problem I encountered during my week long visit happened one night when we arrived to the dining room a few minutes before closing. My mother had read in the guidebook to Pioneer Village that she could arrive for dinner until a certain time. Well, my mother, aunt and I got there one night at that time and were turned away by one of the servers. Honestly, that seemed ridiculous to me because a) we were not past closing time and b) the staff are there to serve the residents their meals, and I was concerned what would happen if someone tended to run late. Honestly, they should have at least provided her with a boxed dinner, because many of the residents don't drive and can't just dash out for a quick meal. I attributed this experience to the inexperience of the server who turned us away, and I'm sure if we'd asked to speak with the chef, we'd have found a way to sort it out. Instead we went out to dinner in the town nearby, and it was lovely. There are plenty of activities, my mom goes on all of them, and says they are great. The staff is friendly and she really enjoys it there. I'm impressed by their willingness to take care of things around the unit, and it seems clean and well maintained. Overall, I couldn't be happier. Mostly, I'm thankful that my mom signed herself up to move somewhere safe where she isn't constantly battling home-ownership problems. To be truthful, I overheard/talked to a few of the residents saying they were unhappy because they felt like their children had forced them to give up their homes. They liked Pioneer Village just fine, but they were unhappy that they hadn't chosen to move there on their own. Luckily, in my family's situation, Mom's happy and so am I! My partner and I joke we need to move in it's so awesome. Maybe when we get a little older!

If you love, someone do not put them in Pioneer Village Senior Living in Jacksonville, Oregon…read more I am a disabled firefighter with a rare muscle disease and lived in the assisted living section for several months at the end of 2024 and at the beginning of 2025. Don't expect the amenities that are promised to you during your initial tour to be the ones that you will receive once they have your money and you have moved in. I was so disappointed that I immediately had to begin looking for a new place to move that would have the amenities required to stay as healthy as possible, while dealing with my disabilities. The Radiant Company Out of Portland Oregon are the owners of this facility.I believe they also own several other similar facilities, in the state they just go by a different names at their other location. Quality care?

Great medical facility. All staff have been engaged, empathetic and professional. Dignity and…read morerespect seem to be ingrained. All this when Asante is going thru financial troubles. My husband entered thru the ED then to ICU then to regular floor. So had lots of exposure to different groups of stalls and departments. I feel confident here and would not go elsewhere.

I fainted during dinner at Heresay Restaurant in Ashland. The bartender called 911 and I had the…read moreBEST assistance from the EMTs who responded. They took me to the ER at Asante. I was immediately given tests by two EXCELLENT technicians, one of him were a name badge: Ramirez. Fortunately in the ambulance, I was given both IV sailine and an EKG, which was fine. The sailine IV restored me and it's a darn good thing! After the text finished with me, I was put in the giant almost empty waiting room of the ER and told it would be somewhere of between 6 and 24 hours before I could see a "service provider", which I think may be double speak for a medical doctor!!! Yes, you read that right. I was brought in by ambulance and I was told I needed to sit upright in a wheelchair for as much as 24 hours. Now some of you know me. What do YOU think I said to that????????? I politely said, "I am going home and going to sleep. Sleep heals me. What I am NOT going to do is sit up in a wheelchair or lie on the ER floor (which did not look sparkling clean but maybe it was just old) for as many as 24 hours hoping that s-o-m-e-d-a-y maybe I'll be seen by a medical doctor." The corporate management of Asante is, in my humble opinion, moneygrubbers who do not give a darn about patients. They have a demonstrated track record of that via the various lawsuits and out of court settlements they have had to make. I feel sorry for the doctors and nurses and other staff who have to work there. I am glad for all of the patients that have gotten good care because of the kindness, compassion, as skill of the people who work in Asante, including the good doctors as certainly all of the RNs and other staff who actually do their best to help patients. I wish we would get a different medical group here in the Rogue Valley. In the meantime, my husband and I are primarily working with Provident had receiving very good treatment.