I'm going to preface this review by saying I would not recommend this caterer. Toscana catered my…read morewedding, and every step of the way was difficult and the coordinator, Lori, was rude, and unaccommodating. Not only did she ask me the same questions at least three times and claim I did not answer them at least twice before, but when I got to the reception, everything we had confirmed over and over and over again was wrong. I drew a diagram by hand for how the tables needed to be set up, clearly demarcating where each table would go, clearly showing the orientation of the room, and when I arrived, not only was there an extra table just sitting empty, but the table arrangement was backwards. They flipped it so my family and grandparents were on the opposite side of the reception hall instead of next to my table. I was upset, I drew this diagram twice for them, it was very clear, the caterer even confirmed and sent me a diagram back matching the one I had drawn. We were told they'd have food from the cocktail hour for us in a separate room so we'd have something to eat after our photos. There was no food for us. So we went up to the reception to join the party hoping there would be something left. We were disappointed. We did not get to enjoy our cocktail hour food as we had been promised. They had started setting up a few hours prior to the reception and weren't finished when it started, they were still bringing many things into the hall for over an hour after it had begun, and when we went to finally eat, the food wasn't hot and halfway through calling tables up, they stopped calling numbers so people just sat for a while until they realized they weren't going to be called. When we went to cut the cake, we had discussed a cake stand, that was not present, we discussed having my cake knife ready to go, it was not. We discussed cake being bagged for people to take home at the end of the day, the cake was not bagged, and they asked me as I was getting ready to go to my hotel for the night what I wanted done with it. I asked them to bag it and slice it, and she goes, "Well it's a little late for that, so are you going to take it with you?" Excuse me? We discussed this. So they piled slices on a plate, and I do mean piled. Had I not been there, as I was leaving later than expected, about 40 minutes after the reception ended, Im not sure what would have been done with it. We paid for a vegan meal, I told them where the vegan guest was, confirmed with the coordinator two or three times, and he wasn't given a meal until my mother told them he hadn't received it yet, and led them to his table. They should have known which table he was at, as it was on the diagram and confirmed twice with the coordinator. She told me it would be a plate of veggies and pasta, it was just a small bowl of pasta I'm not even sure was vegan when they brought it out. We paid for that meal. I would very much like at the least a refund for that. Every step of the way something was wrong. I did not want that frustration on my wedding day. There is no excuse for this. These things are the very basics in this industry. I should not have had to think about any of this during my wedding reception. We paid far too much money, and dealt with far too much rudeness for that many things to have gone wrong. The only positive thing I have to say is, the food was good, it had very nice flavor. But it was cold, and the venue was only two minutes away from their restaurant. There is no reason it should have been cold. And for everything else that went wrong, that's not enough. Save yourself the frustration, and book someone else.
Update: It's been nearly a week since I emailed Lori, the coordinator we worked with, to express my concerns about what happened during our reception and I have not heard anything back from her or anyone else at Toscana.
