I feel the experience here is lacking compared to a TWG in Singapore (where the brand is from). While I have no issue with this being in a mall (TWG in Singapore Marina Bay Sands is really wonderful and TWG in Pacific Place Mall HK is also quite nice), the atmosphere here is a bit cramped and awkward where the line of people can see you eating and you feel rushed (and even a bit guilty?) as you try to flip through the huge book of teas to find "the one". It's just not a relaxing afternoon tea experience here.
Next, I think this place is pricey. And that can be expected of HK, afternoon tea is somewhat serious business here, but you should really get what you pay for at these prices. They have tea time sets and you can also order a la carte, but I did not like their set offerings and if you order this a la carte, it really adds up. Their menu is really too fancy for my taste, arguably over the top, with offerings of foie gras, truffles, wagyu, duck, lamb etc. so apparent on their menu. Yet, I did not find any of the food particularly delicious. Their sandwiches are not traditional because they overdo it with the fanciness and are just not very tasty. So if you just wanted to come in for traditional afternoon tea, you would not be able to do that. And if you popped in for a small break from shopping, you can choose a set with the basic offering of 2 tiny scones + 2 macarons + tea, but even that is over $20 USD.
I think this is a great place to buy a gift for someone from their tea shop, their gifts are beautifully packaged. But that would be the only reason I return here, I have no desire to line up and wait for an expensive, lackluster afternoon tea experience here. read more