After my loved one suffered a spinal cord injury, we didn't know what to do, but luckily we fell…read moreupon this location which specializes in spinal cord injuries. Their specialized rehabilitation teaches the patient how to live life from a wheelchair. As terrible and as sad as an injury like this is, no one was in there moping. The positive energy that fills this hospital is amazing. It's truly incredible to see what a person can do with the right information. This rehabilitation center provides the patient with information that, while not hard, may have never been utilized. I give this place five stars because the staff, every one of them were sincere, positive, and accommodating. I have one exception. A doctor who seems to have fallen into a rut of repetition, unwilling to personalize his specific and unique authority. Dr. Lance Bruce. When questioned about a credible, however unique (to the patient) condition, he blew it off and was rather rude. I am not going to get into specifics, but my family has health care experience so we weren't just talking out of our respective you know whats. But since there is such minimal contact with this doctor, even if you are his patient, and since the real support comes from everyone else here, I still give this place an A+ for making such a terrible situation for someone into a manageable lifestyle. Family is also welcome at all times. Each patient has a weekly meeting about their progress in which their doctor, physical therapist, nurse, social worker, and family are in attendance.

I had an uncle whose care fell on our family. He needed assistance with the basics of life and…read moremoved to The Villages. He loved it there. Lots of attention and the staff, therapists and office workers are wonderful. We couldn't have been happier.

This facility wanted assurance that they would get paid before they would admit my mother. They…read morewere willing to let me put the entire four week stay on my credit card rather than trust the insurance company. I was not willing to trust my prescious mother to a profit first facility.

T.C.R.C. was an amazing experience. First of all Turtle Creek Recovery Center is located in the…read moreheart of Uptown Dallas in an old 3 story Southern mansion built in the year 1900. It is a 28 day program. T.C.R.C. requires negative COVID test results in hand when arriving and recommends filling all scripts with a 30 day supply of your meds. The staff was exceptional, held meetings all day Monday - Friday and on Saturday and Sunday as well (just not as many). The mansion was clean, food was great...all done by clients. From what I can recall, the schedule was something like this: Monday - Friday 6AM was breakfast (cereal) & 1st Med Call 7:45AM was morning Meditation (basically roll call Mood, Affirmation Quote, etc) 8AM - 9AM was chores / cleanup 9AM - noon was meetings (AA, NA, CA and in house staff led meetings). Noon - Lunch prepared and served by clients 1PM - 5PM was meetings (AA, NA, CA and in house staff led meetings). 2PM was afternoon Med Call 5PM was dinner 8PM was evening Meditation 9PM was last Medication call, temperature check and snacks. 10:30PM was lights out. Saturday and Sunday we started later and had a hot breakfast on Sunday Morning. Sweet Tea and Coffee all day everyday. 7 smoke breaks a day, vapes are allowed and there is USUALLY community cigarettes. T.C.R.C. has TONS of movies, books for idle time, 2 large TVs downstairs with Internet access on them so the staff allowed us to play YouTube music on 1 of the TVs (Group Room) while the other TV usually had sports or News on it (Boring). So we were jamming out Metallica, Pearl Jam, etc. during idle times. The kitchen also has a radio so the clients would be jamming out 97.1 The Eagle rock while preparing meals which added to the kewlness. Turtle Creek Recovery Center is NOW an ALL male facility except for Staff. There is 1 restroom downstairs for client use, 1 Handicap room equipped for 2 with shower and restroom. There are 3 bathrooms on 2nd and 3rd floors with shower / tub and 1 handicap room on 2nd floor as well with private bathroom / shower / toilet. Typically 3 males are assigned to each room, the beds are very comfortable and 2 windows per room. I had a nice view of some trees overlooking the One Uptown Condos building. After a person has been there 3 - 4 weeks, the staff tries to assign a private room for that person which is really nice. I was there for Christmas 2020 and New Years 2021 and the staff hosted a WONDERFUL Christmas meal from Cowboy Chicken, had homemade dishes, we played all sorts of games (Christmas Bingo, Pin the nose of Reindeer, etc) and even gave us all really nice Christmas gifts (Knit hat, long wool socks and an Old Spice men's kit of Body Wash, Deodorant & Body Spray).

I was in Turle Creek 7 years ago. It changed my life. Meetings all day. I had a medical doctor a…read morephysiatrist that got Mr on the message I needed. Also Turtle Creek had councilors for us. This was when there were both men and woman. The took me off the street and saved my life. Today I will be i years sober on Jan. 9th praise be to God

Excellent rehabilitation center! Very clean!…read more People are nice! They make you feel good About family having to stay there until they're better.

The Care in this out-of-the-way rehab rehabilitation and skilled nursing facility was surprisingly…read morespot on. When I arrive to see my client, they were changing her and cleaning her. This cost her much pain and led her to cry and scream, which the staff dealt with in the most humane and compassionate manner. They spoke softly, encouragingly, and continue to let her know that they were doing the best they could to help her without causing her any pain. She is always clean, dressed and clean clothes, and in a good mood when I come to visit. The staff to patient ratio seems extremely high, and the executive director is very approachable. I would refer my other clients here in this part of DFW without thinking twice. What a wonderful secret.

It's been a little over a month since my loved one has been a resident here…read more At first the entire staff seemed pretty nice and pleasant, most still are. HOWEVER give it time and the true colors will shine. Very unorganized facility, there is a new business admin who seems to want to see the place turn around, but it will take a lot of work. If I did not know any better, I would have thought that most of the nursing staff received their degrees online and whatever agency they use to bring in CMAs should be blown up and put out of business. If you don't really like people or hate the sight of washing someone else's ass or like to half do your job, then this is NOT the profession for you, stay the hell home. Residents have to beg for meds, beg for a damn bath, nurses spend most of the day just handing out medications all shift long. There are too many residents assigned to one nurse and CMA. Neglect is high here, trust me. If you can take the time and find a better nursing home please do, if you really love yourself and family member RUN like hell to another facility. I cant wait to get mine out of here.

My mother is 85, non ambulatory but healthy. She's lived at Monarch for about a year. I have…read morenever had any problems with their care. They love her and treat her like a grandmother. She hasn't been ill or had a bed sore or a rash from diapers and being in a wheelchair all day. I would highly recommend Monarch to everyone! Sheila D.

I was referred there by my Primary Care Provider, Milo conducted a thorough physical examination he…read morewas very respectful, professional, and detailed. Milo was able to guide me to do my at-home exercises in a way to maximize my recovery from a previous stroke - my balance and how I walk have gotten a lot better. I love that their staff helps each other during my visits. On the day of my last visit there, Milo assures me that in the future I can just call Maggie at the front office to schedule an appointment I highly recommend this place for anyone in need of having a Physical Therapist in mind. ...KUDOS FOLKS!

This place got me on track. Therapist were nice and understanding. Staff were very nice…read more Atmosphere was pleasant and laid back..

A dear friend of mine, whom I've known for 50 years, rented a room in my home. When he first moved…read morein, he was 80 years old and still able to climb stairs. Over time, his health began to decline, and a friend suggested I look into whether he might qualify for hospice care. He did. Shortly after his 86th birthday, he broke both hips. At that point, he was admitted to Parkland under Medicare. After his surgeries, he was transferred to The Traymore--a beautiful and spotless facility. From the moment he arrived, the staff showed extraordinary kindness and professionalism. Jennifer Diaz (972-330-7349), in particular, was always available to answer my many questions. She even came to my home. One thing I want to make clear: my friend often told people he lived in a "group home," which was not the case. I am 80 myself and not trained or licensed to care for another person. He simply rented a room in my home, and I did my best to support him as his health needs grew. When he entered The Traymore, he returned to Medicare, and I was asked to keep a room for him at my home in case he was ever able to recover enough to leave. But the reality was that his finances were very limited--he had only a small Social Security income and no assets. The Traymore team went above and beyond, spending countless hours working to secure Medicaid approval for him. Thankfully, they succeeded, and now he is able to remain there for the rest of his life. The change in him has been remarkable. He loves the food, enjoys the activities, and is always cheerful when I visit. He's even won bingo three times and couldn't be happier that they serve ice cream. I am deeply grateful to everyone who has cared for him and supported both of us through this journey. Their compassion has made an incredibly difficult situation so much easier to bear. The Traymore is the best!

My sister has been long term 3 years. In the last year. Lack of communication. Before called if…read moremedication change. Reports .No phone call returned. When doctor specialist or if patient have surgery or dates or times not called family. Today called asking how procedure went. Was told my sister wasn't there/ back yet called night charge nurse as told. When calledc5 x hanging up. Finally answered. Won't give her name. Asked for charge nurse Ivy. She was confused went got my sister. Her procedure was canceled for another date! Got no call from anyone of change. I'm not happy and someone has some explaining! This is unexceptable! My point of this is in last year of 4 square and what used to be Great team has gone down hill . Your in charge of Healthcare and making family feel better they placed loved one in a place that cares Especially if I can't take care of her due to her needs.

I had a fantastic experience. I had a broken hip, followed by a hip replacement. When I arrived I…read morewas in pain and could not move my left leg. Working with the OT and PT Therapists for the next 10 days, I was able to walk with my walker and function independently. The therapists were fantastic. I felt like they constantly checked on me to keep me comfortable. I really appreciate the folks at this facility. The food was great too. Bill H

I found this hospital very helpful and the conditions were very good. They care about their…read morepatients. The kitchen manager even comes to your room and goes over the menu with you, Syed, and all the employees care about your experience. Including Laura, my case manager, she went out of her way to find me a nursing facility to go to. All in all my experience was very good and I will be telling my insurance company the same thing.

My uncle needed some intensive care after a stroke and he is making excellent progress here. He's…read moresitting up on the edge of the bed and has a good healthy appetite again. I spoke to the nurse who came to help us and she was very familiar with his condition and how he has progressed in the past few weeks. I'm impressed with the care.

Check Medicare.gov to see the violations found at this facility!! I would ask for security cameras…read morein the room and if they won't allow them - go elsewhere.

Rehab care is professional, compassionate and caring to it's patients…read more The staff have a chemistry that motivates the patient to try to get better.

I should have read the reviews before I entered the facility. The only thing good about this place…read moreare the PTs and some of the OTs. I don't use speech therapy, so it is unfair for me to review them. However, I try to eat, but have found that te food is inedible. Worse than the worse, I have lost wieght while here, when the goal is for me to gain wieght. Kitchen staff, including the kitchen director are unresponsive. I do beleive that the techs do all they can and all of this falls on the kitchen. To say that the portions are small is a vast understatement. Althoughit is on the order, I never get my oatmeal( I hvae to ask my tech for it)along with about three tablespoons of crumbled eggs(if that much), single slice of bacon and toast or some sort of bread. ALL OF IT COLD! NOTHING WORSE THAN A COLD MEAL! I have found that they are consistantly waiting on the pharmacy to get the properly prescibed meds and are unable to adequatly explain what it is they are giving me. Therefore, I am always skeptical that I am receiving the proper medication. I know I should leave,but I feel that the insurance is going to give up soon, at which time I'll file a formal complaint. Kowing what I do about health insurance, the only way to faciltate change in a facility this badly managed, is when the carrier gets enough comlaints, they will do an investigation and possibly stop payng submitted claims.