Ever since coming here, Doctor Vanson has been nothing but kind, gentle, caring, and compassionate. Right from the start, both Doctor Vanson, Doctor Stephens and the entire staff have been incredibly welcoming and make you feel comfortable, even if you've had bad experiences with dental offices in the past. They truly go above and beyond to provide the best care for every patient and make us feel confident that we can get our smiles back! read more

If you are a new patient here, make sure you inform them not to include the 3D CBCT scan. They will try to present it as a copay of $19.90 if you question it, they tell you they know insurance doesn't cover it, so they only charge you 10%. If you already paid, be sure to request the OFFICIAL billing statement rather than the Financial Agreement ESTIMATE (if it says "estimated," it is just an ESTIMATE, not what was actually billed). Verify charges with your insurance, especially if you have a PPO. Things to look out for (like with any other predatory dentist): 1. Bait-and-Switch Imaging Costs: Quoting or masking expensive 3D CBCT scans (Code D0367) as a minor $19.90 copay on internal estimates, only for insurance to reject it and stick you with the full $404 retail cash rate. 2. Padding bills with Unapproved Add-Ons : Note that, according to Delta Dental provider guidelines, adjunctive or decontamination techniques (often billed as D4999) cannot be billed separately to patients when performed alongside scaling and root planing (D4341 or D4342), meaning these extra charges should never have been passed to the patient in the first place. https://www1.deltadentalins.com/dentists/fyi-online/2026/scaling-root-planing.html 3. Sliding a Cost Agreement or financial responsibility form AFTER the procedure is already completed -- or stacking them into your exit documents and payment receipts to trick you into signing. (This is why you must always demand an itemized billing receipt before signing any forms at checkout.) 4. Mass Periodontal Disease Diagnosis (based on reviews): routinely diagnosing patients with minor gum issues as aggressive periodontal disease (requiring expensive multi-quadrant scaling and root planning) and refusing a regular cleaning after rejecting deep cleaning. Don't be fooled, get a second opinion, and do your research. read more

Dr Stephen's and his assistant Lexi are wonderful! But unfortunately some other aspects have added up that has made me switch dental care offices. First, the front desk service has been a hit or miss. They can be quite rude and dismissive sometimes, and more than once, i've had to wait until the two women finish gossiping about another fellow coworker before they will help check me out. They will also continue gossiping while taking my payment or scheduling my follow up, and when I ask follow up questions, will have a very condescending tone. There's also a few dental hygienists here who are very rough and rushed when they help floss and polish during cleanings. I had someone who was yanking the floss roughly, polished only half of every teeth, and then proceeded to not even floss any of my middle teeth (top or bottom). read more

i came here for the first time this week after being on the hunt for a new dentist for ages. i was prepared for the work i'd likely need done and the type of cleaning given the amount of time it had been since i'd seen a dentist, especially after recently completing my invisalign treatment elsewhere. dr. vanson made it such an easy experience though! she was very sweet and informative as she explained me to what the issues in my teeth were, taking the time to point them out and explain the causes and what she would do to fix them. when i informed her of my concern about cost, she was very understanding and the office made it easy to set up a payment plan to avoid a heavy cost in one sitting. my experience with dentists usually had required it to be dragged out across multiple appointments per service, but she was able to do the initial examination, six treatments, and a deep cleaning all in the same day to avoid that. during the treatments, she would check in with me about my comfort level and be mindful of my reactions to see if anything was a concern. overall, i was very satisfied with the quality of care i received and the attentiveness of the office staff. the receptionist was especially kind and helpful! read more

Be very wary about vanson She may try to upsell you for deep cleaning gum treatments that you don't need and told me i needed a root canal with possible crown. I was having 0 teeth sensitivity nor pain. She estimated almost $3000 for my treatments with insurance. I got a 2nd opinion with a different dentist who said my teeth are fine, no need for gum cleanings or an invasive procedure, just need a couple fillings. Very disappointed with this office and will not be going back here read more

They are indeed very thorough. The downfall? Fees up the wahzoo. You pay fees on top of the deductible/copays even when you first arrive just for a cleaning. You have to straight up tell them you don't wanna pay those fees (other than the usual deductible) and then they'll have to discuss before taking off the fees. They are very nice folks, and it's a nice office. But straight up felt like they're car salesmen. Recommended some really expensive dental work where second opinions were much less in price and much less dental work that was needed. It's as if their bonuses werebased on how much money they could generate off each person lol (prob not the case but truly felt that way). So the good about them? They're nice people. They take HMO. But I always felt like they were pushy and wanted to gouge my tiny wallet lol needless to say - I have changed dental offices and haven't looked back. read more

5/5 Stars - A Drill-ing Experience I'll Never Forget (In a Good Way!) Let me start by saying: I walked into that dentist's office with the kind of fear usually reserved for horror movies and group projects. My teeth were shaking (metaphorically), my palms were sweating (literally), and I was fully prepared to Google "how to live without molars." But from the moment I entered, the staff greeted me like I was royalty--if royalty wore a bib and drooled occasionally. The dentist? A wizard. A sorcerer. Possibly a tooth-whisperer-- also known as Dr. Vanson. She managed to poke around my mouth with sharp objects while keeping me calm, laughing, and only mildly questioning my life choices that led to three cavities. Her chairside manner? So good, I briefly considered asking her for life advice. And the hygienist deserves an Olympic medal for scraping, flossing, and making casual conversation while my mouth was open at a 90-degree angle. Truly a masterclass in multitasking. When it was all over, I walked out with a numb lip, minty fresh breath, and a new appreciation for dental professionals who somehow balance technical precision with genuine kindness (and a touch of dark comedy). In conclusion: 10/10 would let them excavate my plaque again. read more

Tustin Legacy Dentistry - General Dentistry Near Me - Tustin, California

This is a horrible dentist office. They recommended a deep cleaning and would not offer a regular cleaning and xray. We get our teeth cleaned regularly and were looking forward to finding a new dentist near our home. We ended up leaving as they refused to do a regular cleaning and wanted to charge $200. Will be going back to our old honest dentist. read more

I have been a patient at Tustin Legacy Dentistry for eight years, and Dr. Vanson is the reason I'll never go anywhere else. She is consistently professional, welcoming, and transparent. Her exceptional bedside manner makes me feel completely at ease during every visit. I frequently recommend her to family and friends because of the level of trust she builds; I have never had a poor experience or felt financially pressured. On the contrary, Dr. Vanson takes the time to explain every procedure, cost, and long-term goal for my dental health. The facility itself is immaculate, and their use of modern dental technology gives me total confidence in the care I receive. 10/10--highly recommended. read more

ZERO stars for Tustin legacy dentistry, this is a horrible place, my dental work performed here was done poorly, I had returned to the office to have them fix it , I was charged more money on top of what I originally paid so they could fix what they did wrong, I keep having the same problem and I now have to spend extra time and money at a different clinic to get their work fixed. Vanson and Lucas recommend unnecessary treatment to charge expensive fees on top of the deductible co~pays and they do a sloppy job, they are so rude and passive aggressive as well as their office staff, they get mad at youwhen you ask questions about expensive fees for treatments you don't need, their office is also not very clean. Avoid this place if you want quality care. They don't care about giving quality care to their patients, all they care is to take your money. read more

**I work in dentistry** I had two crowns done here prior to this new quote. The first two fell off within 3 years. Had put back on by another dentist chipped within another week. The two front teeth that are also crowns are 20 years old still going strong! This was my last visit to tustin legacy (for other work not the crowns right next to the other two that came off. If you go here know you're being ripped off. I was in shock when she tried pulling one I kept quiet. It was kind of funny at the end looking at this bill and telling Dr Vancent "ill look into I work in dental" cause I do! The look het face was priceless. Just know if you're going here you're 100% being ripped off. read more

Tustin Legacy Dentistry - Not tustin legacy pricing - General Dentistry Near Me - Tustin, California

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I moved to this area recently and had my insurance re-assign me to this office. I basically came in to establish care and schedule a cleaning. I walked out with a quote of over $1,200.00 for a deep cleaning and a few fillings. No biggie, I'm not new to this. I called my old dentist and asked for their opinion. They reminded me I had done a deep cleaning that included irrigation as well as laser plaque removal not long ago and said they could do the fillings for less and suggested I ask for a regular deep cleaning and price matching of their quote for fillings. When I called back to ask, I was not greeted kindly. The receptions was appalled that I was questioning the Dr's recommendation and at first told me I had to do the cleaning but then couldn't answer basic questions about their practice standards in the last half of the call. I then asked to speak with my dentist, and she put him on the phone. I started to explain everything and got cut off before I could finish. He agreed that we could take the laser off and lower the cost of cleaning about $400 but flatly denied the request to price match fillings. At this point, I was going to proceed, but then he told me he thought it would be best if I went somewhere else for my dental needs. I asked why, and he said it was based on our interaction; he felt the trust and communication had broken down and I might be happier going somewhere else. I own and run my own business, and if there's a breakdown in communication we own up to it and fix it. We don't send clients away. It's not that simple or fast to get insurance to re-assign me to another office, but I'm pretty sure my dentist is right... I'll probably be happier anywhere else... read more

I regret picking this business as our dental home for our insurance. Both my husband and I waited 30 min to 1 hour in the chair for the dentist; I got the shorter wait only because I got up, walked around to find someone to let them know I have to leave by a certain time. The check in person was sweet. However, the technician who did X-ray and assisted clearly hates her job; I rarely see that in a dental practice. The dentist was nice but not helpful with my problem and did a poor job with cleaning; my teeth didn't feel clean as expected after such a procedure. I will be switching dental practice for sure. read more

I honestly can't say enough good things about Dr. Stephen and his assistant Lexie! From the moment I walked in for my very first visit (which was due to some painful gum issues), I felt like I was being welcomed into a family. Dr. Stephen not only resolved the issue quickly, but also took the time to explain what caused it and how I could prevent it from happening again. That was over a year ago--and I haven't had the problem since! What really sets him apart is how kind and nonjudgmental he is. I've had dentists in the past scold me for not flossing perfectly, but Dr. Stephen is the complete opposite. He's encouraging, gentle, and makes you feel totally at ease. He even remembers little things I tell him about my vacations and life updates, and always asks about them during my visits--it's the small things like that that show he truly cares. Lexie is just as amazing--super friendly, professional, and makes the whole experience even smoother. At my most recent appointment, I mentioned wanting my makeup to stay intact--and both Dr. Stephen and Lexie went above and beyond to make sure it did. That level of care and attention means everything. read more

I have been a patient of doctor linda vanson for over twenty years. The office is clean and the scheduling they will work with you. read more

Both of my parents (in their 80's) have gone here for "needed' dental work that has cost us $12,000 this year alone. Neither of my parents are able to make cognitive decisions, and both of my parents thought that insurance was being billed. They are both in various stages of dementia. This is elder abuse and fraud. Fortunately, both myself and their son work in law enforcement, and we will be pursuing any and all necessary remedies to ensure that they are reimbursed appropriately. Upselling, and pressuring people to get unneeded expensive dental work that they cannot pay for on their social security income is FRAUD. read more

Last week, this dental office billed me for something in my initial visit that I was not informed of. When I reached out to inquire about it, I received no response, but they sent a refund for the item I asked about. I have an upcoming extraction apontment tomorrow. We reached out again to inquire about items on the quote that are not necessary for myself (bone graft) because I don't plan on having implants after having the two teeth removed. We were then told that it was "required" by the oral surgeon. When we asked follow-up questions, we were met with, "I don't have a reason, they just require it. There is a distrust with the office, and you should have an appointment elsewhere". This office knows that I have my oral surgeon appointment for the extractions tomorrow, I have been in a lot of pain, and the office decided to cancel my appointment and drop me as a patient all because I asked billing details about the quote. We were polite, cordial, and professional with all of our communication with this office. I can confirm from my experience that previous negative reviews regarding this office, their dubious billing practices, and especially the rudeness of office staff member, Alexis are truthful and factual. read more

Rude and bitchy and unprofessional staff. Feels like you are bothering them and they don't want to be there. They also don't care about their patients. Don't go here. read more

I'm reading these reviews and cant help but wonder how people are having such a drastically different experience than me. I went decades without receiving proper dental care due to different dental related traumas, and there was (and is) quite a lot to repair dentally. I have nothing but wonderful things to say about Marissa, Alexis, and Dr. Stephens. Marissa and Alexis worked with me every step of the way on my treatment plan to get me better pricing, they both worked to get my insurance to cooperate when they were being extremely difficult to work with, and they even gave me two estimates based off of my two insurance plans to see which would be more beneficial to me, out of pocket. They went the extra mile, and have always been gracious and kind. And Dr. Stephens? He knows well that I am an extremely anxious patient, and has witnessed me cry on more than one occasion in his office. He has always been very encouraging, super patient, and what I appreciate the most truly is that he does his work as efficiently and quickly as he can. He makes sure that I am comfortable and encourages that I am doing great, and doesn't try to 'small talk' me while he is working and I am wearing headphones trying to get through the appointment. Best of all, I am not at all ashamed to smile in photos with my family. Sure, would I have loved to have paid less? Yeah, who wouldn't? I cant take down the dental insurance industry, so for now I will continue to be thankful for the time, effort, and patience that Tustin Legacy Dentistry has shown me. read more

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I had a good visit the area is nice and office is modern, however I had to reflect on a few things after my visit. I scheduled an appointment for routine cleaning and X-rays. They were very cognizant of my pregnancy and protecting me. When it came to diagnosing my "gum disease" everyone knows that pregnant women have higher blood flow to oral cavity which causes bleeding gums (normal physiological process) I was then told no cavities on X-ray but quoted "deep cleaning needed for back molars" nothing was painful nothing bothered me and my fillings were a little worn but to require a deep cleaning it was sketchy. I never had one in my life and I'm on top of my oral health. I floss as much as I can and use sensodyne. I was quoted over 700$ for a deep cleaning and denied a routine cleaning "because the doctor already diagnosed you with needing a deep cleaning" so with that said my oral health is now delayed due to not receiving a routine cleaning which would rid of contaminants on my outer teeth therefore causing more harm. So I felt this dentistry is now assuming the role of delaying my care. I don't agree with this concept and looks like it's an insurance and money issue on their part that causes them to upsell a bit. I don't know if I trust them enough to go back when my PPO insurance hits. 3/10 for staff, area and modern tech. Negative reviews for questionable practices and delaying oral health preventative care. read more

My first time at ease in office. Great front desk. Marissa and Alexis professional . Very thorough cleaning and care from doctor . My mouth feels great. Thank you Tustin Legacy read more

One star is way too generous for the incredibly unprofessional staff here - I left two messages and followed up with two calls after my first appointment- and I just asked to speak to someone in charge (like a dentist not the idiots who answer phones and claim they're managers) and was told that if I don't like their services to go somewhere else! incredible!!! Well, guess what, I sure as hell will go elsewhere and also report your office to my insurance company! read more

This has hands down been the best dental care I have received. Linda Vanson (dentist) and staff have provided top notch care for the 5 years I have been a patient. I moved to Riverside about 2 years ago but refuse to go anywhere else. Very knowledgeable and professional, while still maintaining that personal touch. 6 stars if I could!! read more

Dr Steven's and the crew are awesome. Thanks for helping me keep my teeth clean Cheers to the future

I have been going to this dentist's office for over 5 years, and it's been going downhill ever since I started asking why they were billing more than they should. I've seen both dentists, Vanson and Stephens, and they've always been so courteous and kind. They always remember a detail about my life that I told them months ago at my last cleaning, and that's always nice of them. Great bedside manner. They're the reasons I keep going back. But the front desk is absolutely awful and keeps getting worse. I always make sure to monitor my tone and what I say to them because they're always so anxious and hyped up when they're talking to me about my insurance coverage. I'm not sure if they took a class on how to take advantage of patients who don't know what their insurance covers, but it doesn't work for me. They have overcharged my dependent before, which was fine because the prior manager quickly resolved it when she accepted to have a credit applied to my husband's account for his next visit. But that next visit was awful for my husband. When they checked him in, they said they didn't understand why he had a credit, even though they saw a note on his account saying he had a credit. Instead of asking around for why the credit exists, even though my husband was explaining that it was due to previous overbilling, they instead insisted on charging my husband. That just simply doesn't make sense. So then I call them and email them to explain that the credit was provided by the manager, and the amount of attitude and condescending tone I got from them was unacceptable. I don't know why people work in customer service but don't want to be honest about billing. It's unethical to overcharge and overbill when a patient is getting routine care covered by dental PPO insurance. When I went in for my cleaning a month later, Candace was showing me how much a night guard would be and inadvertently opened my profile with a pop up note that said something about how I push back about insurance and to not charge me $40 for fluoride. She quickly clicked out of the note, but I had already seen it. Not only was I getting bad attitude from them, but the hositlity was confirmed when they showed me that they left a nasty note on my account. Since she was quoting me so much for a night guard, I asked if she could please submit a pre-treatment estimate to my insurance to get the correct amount. She said a night guard is not treatment. That's also incorrect. This lack of knowledge is so frustrating. She said she'd try submitting it anyway but never did. Fast forward 11 months for my next cleaning that I avoided scheduling because of this poor treatment last time, and no pre-treatment estimate at any time. I came in to get quoted again, and this time they explained that because my health insurance doesn't cover a night guard, my dental insurance won't either. Make it make sense. I told them that my health insurance doesn't cover dental claims, they just pay something for the office visit but nothing else, and my dental insurance covers dental claims. They got all anxious and nervous angry again, and I told them I'd just call my insurance. Of course, I call MetLife and they tell me they cover the night guard at 50%, meaning I should be paying $212 less than what they quoted me. When I called them back to explain, they said they submitted a pre-treatment estimate when I left. Sure buddy. I always came back because the dentists have always been great, but that front desk is so frustrating and unprofessional. Thinking about it now, I'm sure the dentists are aware of the poor unprofessional treatment and don't do anything about it. read more

Be careful and read prior reviews about this location. I naively chose this place because it was 3 miles away, within network, and I could have swore had 4 stars when I first peaked on here. So I paid no mind to read what others stated below. I wasted hours, got handled like a mule by the dentist, got hassled by the receptionist (Alexis?), and then bullied by the operations manager (Marissa V.). It felt suspicious from the start but I still can't fathom how unethical and cruel this place is. My experience was play by play the exact same as the prior low rated reviews. These people do not care and have no shame. read more

An excellent dental office offering your basic needs such as cleanings as well as a range of specialist doctors. The front office staff are friendly and helpful with all your dental needs. The overall experience was quite smooth with the whole team providing exceptional care throughout the entire process. read more

Marissa HUNG UP on my husband when he called to review our bill! Dentists are great but Marissa and billing policy if in network are not as they represent up front. read more

I don't normally write bad reviews so I tend to not listen to negative reviews, but I wish that I had for this place. I decided to go with this dentist since they accept my insurance. Customer service is nonexistent here to the point where I felt sooo uncomfortable and awkward asking them questions. Not only do they upsell you like crazy but the front desk workers have a really negative attitude and seem inconvenienced to help patients. They will tell you HAVE to get a deep cleaning no matter what issue you go in for. $900 out of pocket after insurance. After my visit I spoke with my insurance and they told me that this office was overcharging for services. No surprise! Super weird money hungry vibes. read more

Terrible communication. Waited 45 minutes for a basic cleaning/exam. Receptionists did not say anything to me- no apology or explanation. I had to ask how much longer and she left to check, came back and said it would be another 15 min. I had to leave because I didn't think I'd be stuck at the dentist for hours for a basic cleaning. I had to get back to work. What's the point of an appointment if you aren't brought in til over an hour later? I would have been understanding if they communicated. Could have been a simple "we're sorry for the delay- we are behind." Glad I left. Never coming back due to poor time management and/or communication. Just not reliable for people who are working professionals and have a specific duration blocked out for a basic cleaning. read more

This is a great dental office! I was nervous getting my teeth looked at but the office environment was so welcoming. I knew that I needed a few fillings and Dr Stephens was so knowledgeable and understanding. Pain free! I have to give this place the 5 stars that it deserves. Thank you Tustin staff! read more

0 stars if I could. Scammy, predatory practice. 1st visit: Told I had 6 cavities, which shocked me, but we went along with it. Insurance was good, so it only cost me a $100. But this was highly suspicious. 2nd visit: During the cleaning Dr. Vanson slyly mentioned "and you here's the fluoride rinse." I don't remember asking for this, but I assumed it was part of my normal cleaning (silly of me, but they knew I was a student and even mentioned that my parent wasn't with me this time). Then as I was leaving, I was billed $100 and told insurance doesn't cover this treatment. The treatment being a few squirts of liquid I never asked for?! This practice is highly unethical, predatory, pushy, and unprofessional. Go anywhere else or ask for a second opinion before any procedures. I seriously doubt I suddenly developed 6 cavities within 6 months. Don't be tricked by the nice facility and their "friendly" demeanor. read more

I checked in with a rude young men on the phone complaining about being on hold for hours. The doctor tried to push all of these procedures on me which he claimed I needed. I visit my dentist every 6 months never missing a visit. I had just gotten new insurance but my regular doctor was not part of the in network. So I took a chance with this practice since they were part of the in network. All in all this practice will try hard to rip you off. They were trying to charge me for services I denied because my insurance didn't cover it. All I wanted was a cleaning and a check up which my insurance covers. They claimed I owed them $700 for a cleaning and check up really. So I explain to them I only agreed to what my insurance covers. There response was ok you owe us $300. What part of only what my insurance covers did you not understand. Again all the con artist doctor did was a check up and cleaning. I knew I had nothing out of pocket to pay them my insurance covers it. The doctor was kind of a punk being rough with the procedure he had heavy hands which made it very uncomfortable when he was doing my cleaning. Also if you deny procedures he recommends he will make you wait longer. Be Warned this guy is a rip off. read more

Dishonest ! They upsell you and make you think you need all the these procedures and you end up paying so much money out of pocket. This place didn't even give me a receipt for everything they said they did. I had to call to get one and they were rude the moment I started asking questions. They are not ethical at all! I wish I would of looked at these reviews prior, they quoted me 3.4K for a procedure and I went to another dentist in Newport with amazing reviews that charged me half the price. Go anywhere else, but here! Save yourself the trouble! read more

I should've taken these reviews more seriously. So upset. This is my 2nd visit after spending $700 out of insurance costs (having double insurances last time) of dental work that they pushed onto me When I came in when they greeted me they said they would go over treatment and payments before they even saw my teeth and this was for a routine cleaning. This showed me from that start they were going to push procedures onto me. I do t make a lot of money and was trying to get a routine cleaning. They ended up quoting me of $1500 of services not covered by insurance - I pushed back and ending up paying $500. I also left the office my gums still bleeding and sore With my new job I am getting a new insurance and will most likely go to a different dentist. read more

Dr. Vanson as well as the office staff are great. I will definitely be coming back to this dental office!

This dentist is a scam! They try to exaggerate any minor issue you have and blow it up into a major issue so they can suggest services and maximize their profit. For example, they told me I have periodontal disease which I was shocked by because my teeth look and feel healthy. I've been to two other dentists since in order to get second and third opinions and they've both confirmed my gut feeling that my teeth were actually fine with no issues! They also softly coerced me into getting "fluoride" wash in order to help with my non-existent periodontitis. It was $250 for basically a few squeezes of listerine in my teeth! They took a problem I didn't have and used manipulative language to guilt-trip me into buying services I don't need! AVOID TUSTIN LEGACY DENTISTRY. They are a DISHONEST business who will have NO integrity when it comes to their practices in order to scam money out of their patients. I was seen by Dr. Vanson, who seems to have consistently negative reviews by her patients. Well, here's another one. read more

Can't say enough good things about Dr Vanson's practice. Originally signed up when her office opened because of proximity to home, but have continued on because of Dr Vanson and her staff's excellent care. Note: I hate going to the dentist (who doesn't??) but my blood pressure literally skyrockets when I think about getting my teeth cleaned. But her office makes the process a lot less stressful, talking me through the cleaning process to talk me down from the ceiling. During my last visit, I heard the dreaded term, "deep cleaning." Dread rose within primitive fear centers of my brain, recalling the hours of slack jawed, numb drooling after shrill, unpleasant periodontal maintenance. But Dr Vanson's office uses numbing GEL not injections, and she was so kind and patient through the cleaning that it was over before I knew it and I could sweep the dental PTSD under the rug. Thank you! I'm so glad I found your office more than six years ago! read more

Totally surreal experience. I hate writing negative reviews, but this place is totally insincere in how they conduct business. I went to Tustin Legacy based on the great reviews I saw and glossed over the negative experiences that mentioned customer service and billing issues. I really wish I had given them a more serious look. The facility is really nice - modern and clean and all the latest technology. This should make one thing clear to you - they've got A LOT of overhead. Naturally, the primary concern of any business should be to make money, but it seems to be the ONLY concern at Tustin Legacy. At first, we went over the standard questionnaire. Everyone was all smiles as we did the preliminary inspection. Then the dentist pushed a deep cleaning and bounced out while her assistant began calculating costs. No reasoning given, and that immediately broke down trust. It's my mouth and you're a brand new dentist...let's get to know each other first before you move in. I don't know if they think their potential clients are too dumb to understand, but that's what comes across in how they communicate. It was actually embarrassing how hard they started pushing a deep cleaning without a thorough explanation. Basically "pay the bill before you start thinking about it too much." It's just a gross feeling to be on the receiving end of upselling. The smiles and cheery demeanor from earlier were totally saccharine, because as soon as I expressed hesitancy about the long list of proposed services, the friendliness was gone. Uh, no thanks, guys. Just a normal cleaning. Just expressing that created a tangible awkwardness in the room. They clearly aren't used to people expressing a contrary opinion. Here's the thing they want to get across to you: You're an idiot who doesn't know anything and we don't have time to explain this to you. Also, what you want is irrelevant because we need to upsell to keep up with our overhead. Like I said earlier, surreal. I've never experienced customer service this disingenuous in a medical setting, ever. This practice has so much potential, but it's unbelievable how low of a priority customer service and genuine connection is. I get the pressures of running a business, but financial concerns aren't an excuse for treating your potential clients like dumb cattle. The lone bright spot of my visit was Nicole. Her straightforward approach and considerate nature absolutely stood out. read more

The dental chair is easily one of my least favorite places in the universe. It's stressful and painful and scary, even for this grown man. Thankfully, Dr. Vanson is incredibly accommodating and gracious. She is patient (even though I'm a little bit overdramatic) and is very efficient in her work. It helps me calm down to know what is happening to me at any given moment, so I asked her to explain each part of my filling and cleaning procedure while she did so yesterday. She was kind enough to accommodate me, and is an incredible dentist. The staff is also wonderful. Would highly recommend. read more

Tustin Legacy Dentistry - Office, Dr. Vanson - General Dentistry Near Me - Tustin, California