Booked Tuscany all for a transfer from my hotel in Florence to the airport. The pickup time was 4pm and just before this I emailed and called them to confirm this booking was still going ahead which they said yes to. Come 4pm and they did not turn up, we waited until 4:30 calling them numerous times but number being engaged, until we had a call a local taxi to pick us up as we where therefore going to miss our flight. When I contacted TuscanyAll about this and requested refund due to the no show and no communication with me, they refused and claimed they called me which did not happen and that they turned up (also did not happen we where sat outside waiting for them), considering I called them one hour before pickup time and they said the booking was confirmed.
This therefore meant we had to pay 35euros for a local taxi which was unfair. Unprofessional and untrustworthy company. read more