I love Wall to Wall carpet in Pocatello ID. They are professional and always take great care of…read moreclients. Dillon Rice is exceptional with customer service. He takes care of things and makes sure the job gets done right. Awesome experience...;)

This morning at 8:55, one of your pickup trucks squeezed between me and the sidewalk, taking out…read morethe bike lane, and turned right on red from Capitol to Myrtle, where there is a clearly stated sign saying NO RIGHT ON RED. A bike lane is not a turn lane, especially for a big truck. Your driver was a hazard to pedestrians, bicyclists, and drivers.

It's a pretty long story, but basically their customer service is pretty awful! We were sold some…read moreincorrect product, but they refuse to return anything. They have given us the runaround for weeks now. I would not work with them again. I would hate to see anyone treated like we've been treated. VERY DISAPPOINTED!!

From the owner: We are a family owned and operated business in Chubbuck, ID. We strive to satisfy our customers…read morewith their purchases and remain competitive in the marketplace. We love it when customers return and bring friends and family with them. We are one of the few flooring businesses in the state that have a great amount of installation, retail, wholesale, and commercial experience. Please come see us so we can work together on finding your new floors!

Nick is great and will shoot you straight on what products would be best for your home but we were…read moresuper unimpressed and a bit disgusted with the install crew. Their work was sloppy in places. They left bubbles in several bedrooms, saying we needed to put the baseboards on to fix it. (You don't need the baseboards on.) Left doors off hinges and the ones that were put back on had fingerprints all over. They also decided to go ahead and install waterfall type carpet on the stairs without discussing this with us when we had requested a nose on them. Work on the stairs overall was sloppy and not tight in places. Heard the guy say he had never done stairs before. In the process they also banged up the brand new skirtboards we had put in the day before. We have three sets of stairs in our house mind you and this happened on all of them. Soooo pretty unhappy about that. To be fair the store did send their head of installation to come out the next day and fix some of the issues but they couldn't fix the stairs. Really wish this would have been communicated before. So if you buy from here I hope you get a better install crew than we did.

Everyone i encountered was knowledgeable and professional. I needed to treat the subfloor for…read moreurine smell before installation of the new carpet. Someone from the warehouse removed the old carpet and pad a couple of weeks before the installation date. My new carpet looks great and I will definitely buy from them again.

We hired this amiable charlatan...er...ah...salesman (I wonder if the owner is really a contractor)…read moreto create an outside entrance to the second floor of our home, with stairs leading up to it. He would also make a kitchen (except the plumbing), move a doorway, and do several other tasks to help us create a short-term rental apartment. He happily took our 60% down payment of about $17,000.00. Five months after the proposed finish date, the stairs and the doorway still needed to be finished! Communication with him was like dealing with a strikingly cocky adolescent. My wife and I started working inside the house to hurry things along, swearing we would not pay him any more than we already had! After many attempts to work with him, Mr. Clark (The Owner) informed us that "Neighbor's Choice" had gone out of business, but he would not require us to pay the remainder of what we OWED HIM!! Not even half of the work was completed after we paid him more than half the money! We found out from his sub-contractor that Ken gave him the job with very few details and had only paid him $10K! We tried to reason with The Owner to get the other $7K back since the only work he had done on the project was to collect our check. But, pirates never give back the booty! RUN from Neighbor's Choice Remodeling or any business with which The Owner is associated!!!

They did a great job installing my new floor. I would recommend this company!read more

For clarity, I live in Pocatello Idaho and said work was also done in Pocatello, Idaho…read more Livingroom, hall/stairwell remodel/remove wood burning stove/patch floor/ceilings/roof. Disturbed by neg comments: Employer stated "This job is beneath me!" Not detail oriented and cuts corners. Contractor in regards to unlevel floor patch with 1/2 gaps on three sides:" I'm putting my foot down! I refuse to sand & level it! It will be covered by carpet (trim or shingles) so doesn't matter! If we wanted it to be level, we should have used a different material!" Eventually calked and sanded to appease. Afraid roof done same way (with large gaps). Two dust barriers in place only four of the eleven days needed. As a result, a thick layer of dust covered everything in the house! Husband removed carpet staples as employee failed to do so. Also removed wood burning stove from the basement and gave away; cleaned up after employees daily. Contractor refused to compensate. In regard to removing the wood burning stove ourselves, contractor stated:" That's money out of my own pocket! I was going to recycle it!" Bid excluded basic items such as handrail brackets, doorknobs, electrical hardware, light fixtures, the painting of four door jams plus two skirtboards, inside closet finishes, wall corner trim, etc. In addition, we had to purchase own carpet as contractor did not include this in his either. Ultimately, we ended up paying an increased contractor fee.

ARA installed hardwood floors in my downstairs. They were on time and kept on task. There was some…read moreextra work involved with the concrete floors not being level. They were had to spend a day grinding it to make it level. The employee worked clean as possible and the downstairs clean when they were done. There price was very fair especially since there was extra work involved. I would highly recommend them for any remodel job you might have