Very disappointing experience. Communication was slow and inconsistent, with little follow-up. Pricing is not transparent; what appears to be a low price is misleading, as you have to add roughly 20% on top of it. I worked with Jesus, who was polite but extremely slow to respond; what was described as 5-10 minutes often turned into hours. I completed a credit application and negotiated a price, only to be told afterward that the car had been sold. The delays from both Jesus and the finance team directly led to this situation and completely wasted my time. I also asked to speak with a manager, but no one was ever available. I would not recommend this dealership to anyone. read more

Horrible CX. Dont return calls. Deceptive practices. Stay far far away! The reviews are spot on

If I can give this Place zero stars, I would just because the customer service is horrible. I have been inquiring about a vehicle for two days. I explained to them that I do work at a dealership and I just wanted a smooth and easy process. Anytime I requested speaking to a manager the BDC agent Ashley would pretend to be a manager and then she sent over the call to a sales associate that also pretended that she was a manager for the day . I'm not understanding why are the employees there playing with actual customers? The car I requested has been sitting on that lot for sometime now . I'm not interested because the customer service there is shitty Please don't go buy a car. They read the comments first. read more

No stars wasnt an option. Horrible experience, I drove 5 hours to purchase a vehicle. Once I said I was paying cash the salesman said the price wasn't valid for that and tried to raise the price an additional $5000. I would not recommend purchasing a car there and certainly would not let do the financing he informed me they get a huge kickback from it. The guy that took me on the test drive barely said two words just turn here. Not friendly at all. Go anywhere else but here. read more

Avoid going to this dealership at all costs , they are thieves , they will give you a lot of run around and broken promises on everything you discuss with them like warranty and etc , it's been over 7 months since I bought a car from them and I'm still getting run arounds on why my " Warranty " isn't still in effect , The Management Jacob and Jesus are very nasty people who will give you a hard time about your contract and will over charge you on a car that you could get for cheaper at a other dealership. read more

If i could give zero stars with fresh turd mixed in I would, and that would be generous. Typical bait and switch used car lot dealership in that dump of a town Jericho which is littered with way too many of them. I should have known better and now kick myself for not reading the reviews already posted. I had inquired about a certain vehicle since I was specifically interested in the make, trim, and color. There were no pictures posted, but they had the nerve to set up a appointment for me to come in and see it. Not that time and days off are a dime a dozen, but i spent an hour driving there on a Saturday only to get there and realize the car is not even on the lot. They tell me it's not ready yet and it's still being prepped which is code for the car is a POS and they need to clean it up to make it look presentable. The guy there then seems to think it's OK that i drove there specifically to see that car (with an appointment) only to tell me we have another one that is only $2K more. Then on the way home i get a call from one of the employees asking me if I'd go to another location to see other similar cars. Dude, what don't you people understand? Don't lie your way into doing whatever you need to do to get someone just to come in and see "the other cars we have available". As I told this person on the phone, I wouldn't give this dumpster dive used car lot a dollar of my business. read more

I have been contacting this car dealer for days going back and forth discussing a 2010 Infiniti G37. I saw the car advertised on the web and their website. I asked for pics and they told me the car was being certified. I said contact me when it's on the lot. I get a text at 3:09 pm Friday that the car is ready for me to see. I asked for pictures again. They reply too busy. So my son and I get in my truck and head there, mind you it's a 60 minute drive. We get there ask to see the car and low and behold it's not there. At this point I'm annoyed. They now say there's something wrong with it. But I can drive another 15 minutes to go look at it. I text the number they have been using to contact me to tell them I'll be putting up a negative bait and switch review. Not more than 5 minutes go by and my phone rings. It's the Mgr of the dealership and she now tells me she can't sell the car to a new york resident...WTF... Then come the I can't sell you that car but I have a honda accord...sounds like bait and switch to me!!! read more

Awesome group of guys worked fast looked at a car and traded in mine same day, Jesus handled business really well. Business would have 5 stars the only thing holding me back was the website price is shown at 20% less then you can expect. Keeping that in mind it's done that way everywhere it's to lure people in nonetheless felt good about what I paid and very happy. read more

This place is amazing really loved the service and pepole I will be back

DO NOT FALL FOR IT. They will advertise $3k above market value plus an ADDITIONAL 20% when the car has visible cosmetic and mechanical issues. While some employees are very nice and easy to work with I can't say the same about the others. read more

scam artists ! they advertise a price and when you go there everything changes and they blame the third party advertising their vehicles dont waste your time read more

Before I drove hours away, I asked for vehicle availability and if there were any additional fees associated with the vehicles. I was told no just $175 documentation fee to come in. Get there one car was already sold from last week, they didn't think to mention that over the phone (1st red flag). Other cars were in bad shape. We went to their local auto shop (didn't see any where that it was Benz Certified) that's going to fix them up more (one vehicle already had extremely sloppy repair work and will be redone I'm assuming) and was upsold another vehicle (almost a switch and bait). It went from $27,000 (Beware the prices you see are after a $3,000 down payment, something they don't tell you anywhere in writing or over the phone when asked) to $41,000 not including NY state tax. A $1,000 for a prep fee, and here's the kicker, forces you to get an OPTIONAL Pre-paid maintenance plan for $5,000 (On the same JDPowers website they were showing me, it says optional, and the cost was $3000 NOT $5,000) I am not saying it was Jesus fault or was the one I spoke too on the phone so he's going to do as he's told, However, Jacob the one I did speak too is the true typical sleezy Salesman. Switch and Bait charge non-mandatory fees type of sleezy salesman. I would have purchased the car if they didn't try to force that on you despite all the other discrepancies because like I said Jesus was nice. New consumers, once you purchase from a these type of dealerships, it's the BANK you will owe if something happens. And your choice just like them to just go to any old mechanic on the side of the road, NOT the actual car maker. 2022 c class start at $43,550 MSRP with the same features already included w/ zero miles. The reviews on Google must be buddies because no way anyone who has sense and purchased a car before would go for that. a 2019 41K miles w/ the same bells and whistles as a 2022 Class. for only 3K less. makes no sense. read more