This place is low cost and I get it: they see a lot of patients. I introduced myself and wanted to…read morebe called by my first name (easy to say) and the PA kept talking about how he couldn't remember names. Dude, see a psychologist for that. Maybe his former spouse shares my name? I dunno. lol They all seem nice but I thought it was strange. Like how often did he need to even say my name?

It's a great place with great staff. The quality of care is excellent. There are plenty of staff on…read morehand to handle pretty much most non-emergent things. Quick in and out.

This Pediatric medical office is located on the 4th floor of Providence medical center…read more We're often at their Huffman location for convenience and because it is less busy. Our last few visits at this Providence hospital location, I've witnessed massive improvements in wait times. Our most recent visit, we finally got a doctor who has experience with autism. Dr. Hepler. I felt seen and heard by him. The appointment felt the most thorough of all the twelve years thus far, that I've had to advocate for the needs of my neurodivergent kid(s). Medical staff encountered were professional and welcoming. The clinic was mostly clean.

Never been happy here, always a long wait and nurses are always different even tho we request the…read moresame one. Flew out of state with my son and he got sick so I called to ask a question but the nurses can't answer any questions if the kid is not in Alaska, even tho it's my pediatrician. Had to wait a whole day to finally hear from a doc. Ridiculous, they don't care about kids.

I've been taking my kids here for almost 19yrs and love them. All the providers are caring and take…read morethe time to really listen and talk through options/solutions. Referrals are made promptly and followed up on which is important when your child has a multitude of appointments to arrange.

We have had nothing but great experiences with Dr. Logan, the nurses, and the front office staff we…read morehave seen at ACP. Our daughters love them!

On March 23, 2022, I made my son an appointment for 8:30 AM. I made an appointment because he had…read morethe following symptoms: cough, and stuffy nose. When Dr. R. Kilian Schafer came into the room first thing, he had said was that my son is obese and I need to watch his weight, he gained 7 pounds since the last visit. He not only assumed, but confirmatively told me, my son is obese, and I had diabetes in my family. Which I DO NOT. He clearly made that assumption by racially profiling. As the visit continued, he checked my son's lungs, nose, ears, and throat. Then checked his motor motions. While doing the motor exam he then asked my son to see his private parts, which is NOT part of this routine checkup for his current symptoms. I immediately declined him doing so and asked him why he needs to exam his private area. He then said to see if the child has any type of puberty. He is 5 years old, so no puberty checks needed. He neglected to realize he was there for sickness not a physical exam. Dr. R Kilian at this point seemed to be agitated with me. As he approached my son for Covid swab, he asked me to hold his hand while he is laying on the table, head towards him. As I'm holding my son's right hand, Dr. R Kilian had his Right hand on my son left shoulder and Left hand with the Q-tip Swab, he went ahead forcefully stick the swab up my son's nose. My son yelled STOP it hurts with tears rushing out is left eye. At this point Dr. R Kilian had his right forearm forcefully on my son's chest, still having the swab up his nose. I quickly said STOP while my hands were on his forearm trying to move him away from my child. Dr. R Kilian didn't stop, after repeating and yelling to let my son go 5x. He didn't even take the swab out my son's nose. I had to physically shove him with my shoulder and move him away from my son! He quickly walked out the room heading towards Dr. Tulip, Dr. R Kilian told him he made a mistake and said he thought I was telling my son to stop and let go. At this point as I followed Dr. R Kilian, Dr. Tulip inform me that someone will be coming to talk to me in the room. I was furious and very upset over what had just encounter. Historically upset and shocked, a lady came in the room about 5 min later and asked me to calm down and voiced that this was all a misunderstanding. That Dr. R Kilian misunderstood me. At this point I knew there was no compromising or expressing how wrong this was. As I stopped her and asked her why he didn't stop after asking him 5x to let him go, why didn't he stop? As my voice was getting a little louder, she asked me to leave and that she will be calling the cops on me. I recorded them for my protection, them telling me this was a misunderstanding and I need to leave. I am in shock, my experience with this clinic is distraught. My disappointment towards the staff and how things were handled is why I am making this formal complaint. This was a terrifying situation I've been in, let alone my 5-year-old son. It was very uncomfortable to begin with and ended up traumatizing for my child at the end.

Having a toddler can mean many doctors visits. Children's Clinic is great because they are a…read moresmaller clinic (roughly 5 doctors) and don't rush you. They have convenient, late night appointments and when you call, someone answers!!! It's not "press 1 to make an appointment" blah blah. They are different in that you as the parent need to be responsible for knowing when your child needs check ups. They don't call and remind you that your child needs a ___ year check up. Other than that, we're happy and my daughter will continue to be seen here.

This review is specifically for Sarah Tolliver, who I rave about to anyone who asks for a…read morerecommendation on a general practitioner. Sarah is kind, warm, easy to speak with, relatable, and genuine. Combine that with her knowledge base, and you've got yourself a great GP. The staff at Alaska Family is always super pleasant, easy to work with, and remember who you are when you come back, like you're an old friend. Makes for a great experience! I would highly recommend Sarah if you need a medical provider!

If you are looking for a family doctor, this is a good place to go. They are professional,…read moreorganized and friendly. I've been going here since 2009. They seem to keep to their appointment times and get me in, take care of and back to work. Dr. Loretta Lee is my doctor and she's friendly and thorough.

I just had an appointment and I had to write this. First of all Doctor Kathryn is amazing. I would…read moregive 5 stars. She listened to each concern I had and The entire staff from the person that asked if I was checking in to the nurse who took my vitals and the The reason I'm giving 4 stars is the lady you see after you have your appointment. I think she was Filipino. I don't remember her name but I gave her my new patient forms. She was rude when talking to me and I was confused because previous doctors I've had to do labs I've had to go another facility. So I didn't realize I had to go to the lab across the hall before turning in my form. She then had to raise her voice slightly and it really didn't sit well with me. I work in customer service and it really makes a difference when you talk to a worker who's respectful and nice to you. Every other point of contact at this place (receptionist who checked me in, doctor, nurse, the lab workers across the hall) were very professional except for her. In fact after I came back to turn in my form and give a copay, she was on the phone and her tone of voice was completely different and very nice to who she was talking to. Because of the excellent care from everyone else I will continue to come back.

The doctors and nurses are great in person. The problem is once you leave their facility you cannot…read moreget ahold of any medical staff if your life depended on it (and unfortunately it actually might!) God forbid you have a question about the medication your doctor just prescribed you, good luck getting an answer. The front desk staff will put you through to the medical assistants voicemail which says they'll call you back within "72 hours" which apparently in medical terminology means "never". This has happened to me on 3 separate occasions now. Moral of the story: if you have a simple question for your nurse or doctor, just make an appointment for that day. That's the only way you'll get an answer. Extremely frustrating!

I've been taking my child here for PT for a couple months and have been very satisfied with the…read morecare. The clinic space is fun, inviting and exciting for kids. The PT gave a comprehensive at home program so I can carry over activities and stratified to assist my child.

My son who has non-verbal autism and intellectual disabilities, has been coming to this amazing…read morepediatric therapy clinic over 2 years now. They are conveniently located on Old Seward across from Kendall Lexus/Toyota. My son does occupational therapy, speech therapy and physical therapy. All staff I've encountered have been kind and helpful. We've been lucky to have the same amazing PT therapist our entire time with AFK. Although we've had a few OT and Speech Therapists, AFK does a great job of transitioning the children and bringing new therapists up to speed. It seems there's not enough therapists for the amount of children needing therapy. Therefore, these therapies are hard to come by and even harder to get on a reoccurring schedule. AFK does an amazing job of working with your availability, guiding you through the entire process from paperwork to intake and keeping you updated with everything a long the way. I appreciate that most communication is done via text and email. I also appreciate AFK having a main office line you can always contact but as parents/caregivers, being able to contact our kids' therapists directly, is priceless. The clinic is larger than it seems from the outside. It is very clean. I believe AFK houses the only sensory gym Anchorage has (that I know of). All kinds of puzzles, games, ball pits, swings, etc fill this place. Since Covid, AFK has kept their lobby mostly closed to parents/caregivers. Therefore, therapists pick-up and deliver children to their vehicles. If you are invited inside you are required to wear a mask. I really appreciate how they've done everything to follow mandates without completely closing down. They have truly been a constant in our lives.

I would suggest this place to ALL! I had an appointment here && everything was just great! It was…read moresuper clean && everyone was super pleasant from the front desk to the sonogram tech. Thanks to all!

I've been here about a dozen times for different reasons. I've also been to 3 local competitors and…read morethis office is above and beyond the best. Highly recommended to all, for any reason.