On March 23, 2022, I made my son an appointment for 8:30 AM. I made an appointment because he had the following symptoms: cough, and stuffy nose.
When Dr. R. Kilian Schafer came into the room first thing, he had said was that my son is obese and I need to watch his weight, he gained 7 pounds since the last visit. He not only assumed, but confirmatively told me, my son is obese, and I had diabetes in my family. Which I DO NOT. He clearly made that assumption by racially profiling.
As the visit continued, he checked my son's lungs, nose, ears, and throat. Then checked his motor motions. While doing the motor exam he then asked my son to see his private parts, which is NOT part of this routine checkup for his current symptoms. I immediately declined him doing so and asked him why he needs to exam his private area. He then said to see if the child has any type of puberty. He is 5 years old, so no puberty checks needed. He neglected to realize he was there for sickness not a physical exam.
Dr. R Kilian at this point seemed to be agitated with me. As he approached my son for Covid swab, he asked me to hold his hand while he is laying on the table, head towards him. As I'm holding my son's right hand, Dr. R Kilian had his Right hand on my son left shoulder and Left hand with the Q-tip Swab, he went ahead forcefully stick the swab up my son's nose. My son yelled STOP it hurts with tears rushing out is left eye. At this point Dr. R Kilian had his right forearm forcefully on my son's chest, still having the swab up his nose.
I quickly said STOP while my hands were on his forearm trying to move him away from my child. Dr. R Kilian didn't stop, after repeating and yelling to let my son go 5x. He didn't even take the swab out my son's nose. I had to physically shove him with my shoulder and move him away from my son!
He quickly walked out the room heading towards Dr. Tulip, Dr. R Kilian told him he made a mistake and said he thought I was telling my son to stop and let go. At this point as I followed Dr. R Kilian, Dr. Tulip inform me that someone will be coming to talk to me in the room. I was furious and very upset over what had just encounter.
Historically upset and shocked, a lady came in the room about 5 min later and asked me to calm down and voiced that this was all a misunderstanding. That Dr. R Kilian misunderstood me. At this point I knew there was no compromising or expressing how wrong this was. As I stopped her and asked her why he didn't stop after asking him 5x to let him go, why didn't he stop? As my voice was getting a little louder, she asked me to leave and that she will be calling the cops on me. I recorded them for my protection, them telling me this was a misunderstanding and I need to leave.
I am in shock, my experience with this clinic is distraught. My disappointment towards the staff and how things were handled is why I am making this formal complaint. This was a terrifying situation I've been in, let alone my 5-year-old son. It was very uncomfortable to begin with and ended up traumatizing for my child at the end. read more