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    Tuft Love

    5.0 (2 reviews)
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    Updated 1 month ago

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    Michaels

    Michaels

    (20 reviews)

    $$

    Horrible customer service experience tonight with Lisa and the manager on duty. The only positive…read moreemployee was Emerson, who genuinely tried to help but was told by Lisa and the manager not to assist us. It's sad to think of other customers having to go through this kind of treatment. I came in around 8pm and at 8:30pm asked to have fabric cut--30 minutes before closing. I was told they could only cut three fabrics due to it being so close to closing time. We had wanted 6 fabrics cut but decided not to push the issue. Lisa cut two, then stopped early to begin closing down the store. At 8:53pm--still before closing--she refused to cut the last fabric, claiming it would take "5 to 10 minutes" to cut one piece of 3-yard fabric. That excuse is absurd. Measuring and cutting fabric is basic service, and there was still time left before the store officially closed. When Emerson stepped up to help, she was directly told by Lisa and the manager not to serve us. This was after we had already spent about $150 on fabric and other items. Refusing service to paying customers who are well within store hours is unacceptable. I understand not wanting to keep staff past closing, but when a customer is in the store before closing time, they should receive service until that time--not be dismissed early. Tonight's interaction was dismissive, unprofessional, and damaging to Michael's reputation for customer service. I will be escalating this to Michael's corporate management, because I believe the company would not condone the way this store treated its customers.

    There was an amazing selection of clays I was looking for. The staff was helpful and friendly which…read moremade my time easier here. I saved a ton on this trip shoutout to the coupons available!

    Potter's Touch - Pottery wheels

    Potter's Touch

    (11 reviews)

    I have been taking a beginners pottery class here for a month or so and it has been such an…read moreexceptional experience. Amy who owns the business and teaches the classes is a great teacher, an excellent potter, and has an amazing attitude. In a class like this people's pots fall, or they mess up a throw often as they learn but Amy has such an optimistic attitude and helps people come up with what purpose their new creation can serve. Amy clearly works very hard to make this a place for artists to bloom and discover themselves, which is intoxicating. The studio is well equipped and while taking a class you can come in outside of class time to throw and practice. This is a great opportunity to practice and get more wheel time outside of the two hours of class a week. They also offer painting and have lots of fun things to paint with many beautiful glazes!

    I have been taking pottery classes with Amy and there's no one else I'd rather be taking classes…read morewith. Amy is welcoming, kind, and very knowledgable. She puts so much care into making sure her customers and students feel welcomed and in a safe space. If you've been thinking about a pottery class, I would 100% recommend taking Amy's class! When Amy isn't there, her staff is just as friendly and welcoming. Everyone treats everyone with so much respect and it's such a nice environment to be in. If you're interested in classes or looking for a fun activity then you should definitely check out Potter's Touch. I've been to a few other studios in the metro area and none of them come close to the quality, commitment, and overall experience as Potter's Touch.

    Tuft Love - artsandcrafts - Updated May 2026

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