Computer was running so slow, when I clicked on anything, it took several minutes for the app to open, and often said the app wasn't responding. I made an appointment with Tucson Computer Repair Services. Riley came to work on it. He was right on time. He found over 1300 malicious files on the computer, even though I use a well-known product that's supposed to take care of that sort of thing. He deleted all the malicious files, ran several tests on the computer and checked the router. He recommended getting updated routers because they were slow, and getting a different Malware product. His service took less than an hour, and is working much better now. read more

I called Tucson Computer Repair (TCR) after I foolishly fell for an online "Microsoft" scam which, if I had not come to my senses in time, could have cleaned out my bank account. The scammers left some nasties on my computer, so Riley from TCR came out less than two days after I called, and within about an hour at my computer in my home, had it all cleaned up. The cost, about $125, was quite reasonable and well worth it. Riley also found some other, unrelated problems with my computer and offered suggestions. He is a very quiet, courteous, and respectful young man, and I would gladly have him come to fix future problems. read more

I was locked out of my computer for two weeks due to a forgotten pin. I called and was able to set up an appointment for the following day. Fortunately, Riley was able to arrive earlier than the planned appointment time which did wonders for my schedule. He gained access, reset my password, completed a full inspection and cleaned up some of my storage in the process. He also gave me some very insightful tips about the different systems and ways I can use them to help my PC run more efficiently. All in all it was an amazing job and Riley checked every box a customer could want. read more

Riley was better than I could have wished for. He was on time, diagnosed the problem within 10-15 minutes, and fixed it. He checked my modem and recommended that I buy another one; the one I had was seven years old. I placed the order for the modem, and we have a date for when we can install it. The service I received was second to none. I can not say enough about the service, Riley, or the company. They are all worth every penny. The fee was more than reasonable. Riley completed the service I requested and then some. I would recommend this company without hesitation. read more

Juston R (J98R) Juston came to my house as arranged and efficiently ran diagnostics on my new computer. He shared his findings and reassured that the computer was set up and had appropriate anti-viral programs. He answered all of my questions fully and courteously. On my request he wrote a summary report of the health of my computer. I appreciate his expertise and helpfulness! I would ask Juston to come back as needed and certainly would provide a positive reference and recommendation to any of my family or friends in this area. Thank you, Juston! read more

Alex showed up and I knew immediately that he knew what he was doing. He was a very personal young man. He explained what everything he was doing meant. He showed me some files that needed to be removed and why. He helped with my monitor which was showing data on the screen which shouldn't have been there. He removed the data from the monitor. His knowledge and pleasantness was only surpassed by his attitude and professionalism. I will never use any other company other than Karl's Technology for my computer needs. Thank you, Alex!! Great job! read more

Juston (J98R) is a fantastic tech. He called 25 minutes out, and was prompt. The computer surgery went well. He will speak to the level you want (a rare find). He will tell you all, or simply get the work done. I appreciate that he wore a mask. The repair cost was as expected. Honestly, I would give more stars if I could. Scheduling an appointment was quick. You can order your own parts, so it's ready for the tech. I really appreciate that. Great service, good service model, great folks on the phone. I love this place. read more

Taylor was professional to say the least, he was very patient with me and my endless questions. He took his time making sure I fully understood the new set up of my laptop and it's ability to meet my needs. Taylor made sure my laptop looked similar to what I was used to and linked my e-mails together. He also went beyond my hopes of how my laptop backs up information in OneDrive and the external hard drive. To top off the icing on the cake he did all this from my home, I did not go to their office, he came to my home. WOW read more

Juston (J98R) The visit from tech Juston went extremely well! All my critical gear and connections now work whereas i was totally stymied in getting my computer to even boot up. Juston was super polite and professsional. He answered all my questions and gave me other information i will pursue in expanding my knowledge of computing with increased confidence. We are glad we connected with Tucson Computer Repair to get us up and running again. I highly recommend Juston and the company he works for! read more

Juston R (J98R) I thought I lost all my information on Outlook, which, as any woman will understand, is like losing your purse. Juston, however, was amazing. Totally calm and more important, incredibly patient. He worked the problem tirelessly until everything was restored as if it had never happened. As far as I'm concerned, Juston and Tucson Computer Repair Service are the only ones I will have on speed dial for my next disaster. Happily breathing again, Lori Cole loricole.com read more

Riley not only addressed our specific laptop issues, he checked all of our devices to make sure we were secure. He's extremely knowledgeable, is courteous and respectful, and cares about the customer! The price was very reasonable given the time spent on our devices and the distance travelled to our remote location. We highly recommend Riley and Tucson Computer Repair. For our future service needs, we'll request Riley for our Tech. THANKS FOR A FANTASTIC JOB!! read more

Lucky to find Riley and company. He provided very thorough service checking all of our devices and systems after taking care of the original issue...non-working keyboard and soundbar connection for our PC. Checked our router and made suggestions to increase the speed for better service. We will definitely contact Tucson Computer Repair Service and Riley for future computer service. Pricing was reasonable and convenient to have work done in our home. Thank you! read more

I was so impressed with them, I received a call back in 10 minutes and scheduled for Alex to come out to work on my computer the next day. My computer is for my business, so I needed it to work ASAP. Alex was so professional, explained to me so that I understood what was going on with my computer. He was polite and friendly, so patient with me. I appreciate his knowledge and will if need to call again for help. I highly recommend Tucson Computer Repair Service. read more

Juston Karl's Technology I called this local business for service inquiry on an older Brother printer, copier, and fax machine. The fax part wasn't sending or receiving and the person on the phone let me know they have experts to take care of me. Juston arrived at our scheduled time on 10/19/2021 and remedied the problem within an hour! He's a very nice courteous young man, and I would highly recommend this business. Thank you, Valarie Levine read more

Juston (J98R) Really appreciate Juston's support after major hack. He was professional, pleasant and easy to communicate with. He had all the tools and parts available to get me up and going again. He also offered friendly advice should my friends or me come across this terrifying situation. He also gave me a to do list in follow up with my virus protection company and cable provider. Julie S. Tucson read more

My computer incurred several issues, but Alex resolved every problem, and then thoroughly explained all actions he took, in bringing my system back up. He then gave me several suggestions, for a more smoother operating tempo, and he answered all of my questions before departing my home. If necessary, I'll use this service again in the future. Bill Wilson retired U.S. Army 25 years and Raytheon 5 years. read more

Riley came over on a Saturday to solve a connectivity issue with 2 laptops and my printer. I had installed a new router a few months ago and did not realize I created a network problem. Riley was VERY punctual, knowledgeable, and friendly. He even got my external hard drive up and running! I will recommend Riley and Tucson Computer Repair Service to everyone needing tech support!!! read more

Riley was efficient, focused, polite. Great customer service. Resolved issues on HP desktop and MacPro within an hour. So much less stress setting up appointment - set up appointment and came next day. And the price was right, completed within first hour.Big box store has always been a hassle both in-store and in-home. Tucson Computer Repair Service is in my contact list. read more

I called at 4:45 on Tuesday and had a technician here in less than 24 hours! Juston (J98R) did a great job of diagnosing and mitigating my problems with my PC. He was courteous and professional. He was patient with all of my questions. He presented me with pros and cons for different solutions to my problems. I will gladly be using Tucson Repair Service again in the future! read more