I had to have a commercial space, which had an uneven concrete floor, skimmed to create a smooth…read moresurface for flooring that is to be installed on top. The owner of this concrete company (Ryan) was quick to respond and provide an estimate, and he guaranteed that I would love the end result. He spent one day chipping and cleaning the area, and the next day pouring the concrete (side note- I understand that it's legal, but it was very unsettling that he showed up on the second day wreaking of weed. Perhaps he didn't think I would notice or maybe he just didn't care, but it raised an eyebrow as he was there to do a professional job). According to him, the truck that he had arranged to come and pour, had concrete with some sort of stones mixed in that he did not plan on. So he spent time plucking stones out. I'm not sure why he didn't just contact the company he arranged the truck with and get the right material delivered (I was not aware of any of this until after the fact). By the end of that day, the floor looked beautiful, as it was still wet, and I paid promptly. Within a few days, there were cracks throughout. By the two week mark, the floor was so badly cracked that it was lifting EVERYWHERE and hollow underneath all of these areas. I immediately contacted him to come and correct this problem. He arrived a few days later. He did not pull up areas that were cracked and starting to crumble (these areas literally moved under our feet), he just poured concrete over them. Before it was even dried, the cracks were coming through. I asked him if he used a bonding agent as my contractor stated it did not look as if any was used. And the owner stated that he 'never really thought a bonding agent worked that good anyways'. Over the next few days, I had two flooring professionals and three contractors at the location, all telling me that the entire floor had to be chipped up and redone as it was already coming apart and would not withstand flooring being put on top of it. Additionally, every single one of them states that a bonding agent was clearly not used. It would be one thing if there were a few cracks here or there, but literally, the entire floor is pulling up and cracking, showing that there weren't just a few spots missed. There was just no bonding agent applied to begin with. Another mystery that the flooring specialists as well as the contractors couldn't quite put their finger on, was that no one could really confirm what material was actually used. Though I was told this job would be done with a self-leveling concrete, they do not feel this was the case. They honestly couldn't tell if it was mortar or stucco or whatever might've been left over in the truck. But it did not have the finish or coloring that it should've. I contacted the owner yet again and told him all of this, and that I wanted and deserved a refund as he did not provide the service he guaranteed. However, this time he did not respond. Some cracking here and there over years of use is to be expected, but the entire floor is in worse condition than before he did anything to it. A refund is absolutely necessary as I cannot salvage any of this and I have to pay to have it pulled up, cleaned, and done over. But without any response from him, now I have to take other steps. This was, and continues to be, an absolutely horrible experience and I hope no one else has to go through something like this.

I needed some work done on one of my rentals. As a landlord of multiple units, I rely on the…read morerepairmen I hire to be on time, clean, professional and competent. Ryan delivered in all areas. The work was completed on time and delivered as promised. Communication was great and he was very responsive to all of my requests. I would recommend his services and I will be using his company again. Lashawn

Concrete Principles came and installed my sidewalk last year. They did excellent work and Steve…read moreand Ricky were highly professional.

I had used them in the past and was satisfied…read more... I called this year and left several messages and got no reply whatsoever! Ended up going with Albert Fiori who did a GREAT JOB!!!

Had a big driveway that needed seal coat. Was not disappointed. Thanks! Great great workread more

Shiw uo to do inspection of basement but then never provide with free estimate as advertised,…read more never return phone calls or answer emails... horrible customer service

Good guys they did quality basement work for me! I would highly recommend them and the prices are…read morefair too

I called JR Masonry and Hardscaping to rebuild my crumbling brick-and-stone front steps. I had…read morepreviously called other contractors who either didn't return my calls or didn't show up to give an estimate. Mr. Ruiz was the exception. The day I called, he said he would stop by at 5:00 to do an estimate. He arrived precisely on time. We agreed on the work and a price, with the work scheduled to start Monday of the following week. On that Monday, Mr. Ruiz and his assistant were quietly unloading their supplies when I first looked out. They were ready to start work at 8:00 as scheduled. This job was somewhat complicated, as the bricks used were from 1962 and are of a size and style that are no longer in production. Mr. Ruiz painstakingly cleaned the old bricks and with some clever workarounds, did an excellent job with the result matching the rest of the house's brickwork perfectly. In spite of the complication, the price was as quoted. I can wholeheartedly recommend JR. They did what they promised, when they promised, ,at the agreed-upon price, and thoroughly cleaned up after the job was done. During the entire process, Mr. Ruiz and his assistant were always very pleasant and courteous. These qualities are all too rare today.

From the owner: Now accepting customers for all your masonry needs, like outdoor spaces, kitchens, and spas. We…read moretake projects with stone, brick, block, and concrete servicing the southern tier of New York.

My Aunt Kit wanted me to say thank you for the great job that you did for her. She said that you…read morewere very professional & reasonable. I also wanted to say thank you for helping my elderly aunt. We truly appreciate honest contractors & I will be sure to recommend you to anyone on the mountain.

From the owner: Masonry Work All phasesread more